Additional Features
Pick Up Chat Waiting Timer in Mobile Apps
- To set the waiting time for the mobile app visitors, navigate to Settings > Brands > {Your brand name} > Flow Controls. In the Set Visitor Waiting Time For Mobile/SDK Visitors section, you can set the waiting time for your mobile app visitors.
- Unattended chats will be moved to the missed chats section after the wait time you set here.
- The default waiting time value is set as None/Infinite. i.e. The chat notification will be displayed in the operator window till the chat is either picked up or ignored.
Send push notifications
- On the SalesIQ portal web page, we have the option to send push notifications for visitors from the Visitors module. You can test it by navigating to People > Visitors or Contacts > {Select an app user}, click on the Mobile Icon on the top right corner.
- Tapping on the mobile icon opens a "Send Push Notification" pop-up.
- Enter a suitable push Notification title and add a message below it.
- In case you want to attach a file, you can do so by clicking on Add attachment.
- You can also send a target link in Android SDK by configuring it. In order to do this, click here.
- Push notifications can bring your products a step closer and attract more customers at certain touchpoints. They can help you send updates and reminders that get your audience to regularly engage with your brand/product even if they're unaware of it.
- Find the Device used to access the application.
In the proactive window of the Live view section, you can find the device used by the visitor to access your website as in mobile, laptop, etc. In this case, a mobile app symbol will be shown indicating that the visitor is from a mobile app
Permission Overview
- App permissions govern what your app is allowed to do and access, the motive of permission for SalesIQ is to protect the privacy of a user and give the user the privilege of what data can be accessible by the app.
- The enabled permissions are in black while the disabled permissions are in light grey shade.
- Some of the App permissions present in the in-depth visitor information section of the operator chat window are explained below:
- Camera
- Location
- Network
- Storage
- Calendar
- Contacts
- Microphone
- Reminders
- Bluetooth
5. App Info:
- In order to view the System info, you can click the More info option in the info widget.
- For SalesIQ SDK visitors, the in-depth visitor information gives some of the system-related information like:
- Operating System
- Screen Resolution
- Application Name
- App Installed On
- App Version
- App Updated On
- Accessing via
- App Language
- Model of the Device
- SDK Version
- Network Type
- Network Country Code
- Storage Space
- OS Language
- Power Saving Mode
- Carrier
6. App Logs:
- App logs share useful error logs with operators/developers. The visitors can share their logs with the operators from their application to debug many issues they may encounter.
- The operator can request for App logs in Android SDK by:
- Start chat and connect with SDK visitor.
- Once the chat begins, click on More Actions and then select "Request for App Logs"
- It then requests the visitor to give permission.
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- Once the permission is given, the operator can view the App logs of the visitor