Enable Notifications

Purpose

To enable instant notifications of actions performed on a module.

Endpoints

Request Details

Request URL

{api-domain}/crm/{version}/actions/watch

Supported modules

Leads, Accounts, Contacts, Deals, Campaigns, Tasks, Cases, Meetings, Calls, Solutions, Products, Vendors, Price Books, Quotes, Sales Orders, Purchase Orders, Invoices, Appointments, Appointments Rescheduled History, Services, and Custom

Header

Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52

Scope

scope=ZohoCRM.notifications.{operation_type}

Possible operation types

ALL - Full access to notification data
WRITE - Edit instant notification details
CREATE - Enable instant notifications

Sample Request

Copiedcurl "https://www.zohoapis.com/crm/v6/actions/watch"
-X POST
-H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf"
-d "@inputData.json"

Input JSON Keys

tokenString, optional
This value is sent back in the callback to ensure that the notification is from Zoho CRM. The maximum character length is 50.
Possible values: Example: TOKEN_FOR_VERIFICATION_OF_1000000068001
notify_urlString, mandatory
The URL to be notified (POST request) about the action that took place in the module.
Possible values: String values. Example: https://www.zoho.com/callback?authorization=Zoho-oauthtoken 1000.23dnsbbbh455jnn&key1=val1&key2=val2
channel_idlong, mandatory
The given value is sent back in callback URL body to make sure that the notification is for a particular channel.
Possible values: Channel ID. Example: 1000000068001
channel_expiryString (ISO Date time), optional
Represents the expiry time for instant notifications. The value can be a maximum of only one day from the time they were enabled. If it is not specified or set for more than a day, the default expiry time is for one hour.
Possible values: ISO Date time. Example: 2023-02-02T10:30:00+05:30
return_affected_field_valuesboolean, optional
It returns the affected fields with their values and corresponding record IDs if return_affected_field_values in the input is true. If false, the return_affected_field_values key will not be shown in the response.
eventsJSONArray, mandatory
To subscribe based on particular operations on selected modules.
Possible values: JSON Array of the format ["{module_api_name}.{operation}", "{module_api_name}.{operation}"]. Example: ["Leads.create","Sales_Orders.edit","Contacts.delete","users.all"]. Possible operation types - create, delete, edit, all
notification_conditionJSONArray, optional
To raise a notification only when an event occurs on certain fields of the module.
This array contains the following keys:
- type - string, mandatory - Indicates that a notification is raised based on field updates. The value is field_selection.
- module - JSON object, mandatory - The API name and ID of the module on whose field events you want to receive notifications.
- field_selection - JSON object, mandatory - Contains a maximum of two objects with each object having the following keys:
  - group_operator - string, mandatory - The supported operators are and and or. You can group the fields using these operators.
  - group - JSON array, mandatory - Every field JSON object contains the API name and ID of the field in the module. You will receive a notification whenever any action happens on these fields based on their group operator.
    Note: You can have a maximum of 10 fields in the group array, irrespective of how you have grouped them.
notify_on_related_actionboolean, optional
To enable notification when there is any action on any associated records. The default value is TRUE.

To get notification on a URL

On trigger of any notification-enabled event in a module, Zoho CRM sends a notification to the user through the notify URL.

Sample Input

Copied{
    "watch": [
        {
            "channel_id": "1000000068002",
            "events": [
                "Deals.edit"
            ],
            "notification_condition": [
                {
                    "type": "field_selection",
                    "module": {
                        "api_name": "Deals",
                        "id": "554023000000000131"
                    },
                    "field_selection": {
                        "group_operator": "or",
                        "group": [
                            {
                                "field": {
                                    "api_name": "Stage",
                                    "id": "554023000000000525"
                                }
                            },
                            {
                                "group_operator": "and",
                                "group": [
                                    {
                                        "field": {
                                            "api_name": "Account_Name",
                                            "id": "554023000000000523"
                                        }
                                    },
                                    {
                                        "field": {
                                            "api_name": "Lead_Source",
                                            "id": "554023000000000535"
                                        }
                                    }
                                ]
                            }
                        ]
                    }
                }
            ],
            "channel_expiry": "2025-12-31T09:58:09+05:30",
            "token": "deals.all.notif",
            "return_affected_field_values": true,
            "notify_url": "https://www.zoho.com/callback?authorization=Zoho-oauthtoken 1000.23dnsbbbh455jnn&key1=val1&key2=val2"
        }
    ]
}

Possible Errors

MANDATORY_NOT_FOUND HTTP 400
One of the mandatory fields (events, channel_id, notify_url, type, module) is not found. Refer to the "details" key in the response to know which mandatory field is missing.
Resolution:Ensure that all the mandatory fields are given in the input.
INVALID_DATA HTTP 400
The length of the token is greater than 50 characters.
Resolution: Ensure that the token passed is less than 50 characters in length.
INVALID_DATA HTTP 400
Reasons:
- You have passed invalid data with invalid data type in the request body. The "details" key in the response gives you the JSON path to the invalid data.
- You have given an invalid value to the type key in the notification_condition array.
- You have given an invalid module name in the notification_condition array.
- You have given an unsupported operator in the group_operator key.
- You have given an invalid field API name in the notification_condition array.
- There are more than two objects in the field_selection object.
- You have passed invalid data or data of the wrong data type in one or more objects of the group array.
- The group array has more than 10 fields.
Resolutions:
- Refer to the sample to construct the request body.
- The value of the type key in the notification_condition array is field_selection.
- Refer to the Supported modules section for the list of modules that this API can be used for.
- The supported operators are and and or for the group_operator key.
- Specify a valid field API name in the notification_condition array. Refer to the Field Metadata API to get the field API names.
- The field_selection object can have a maximum of two objects only.
- The group key must be a JSON array of fields with valid field API names and IDs. Refer to the sample input.
- The group array can have a maximum of 10 fields, irrespective of their grouping.
EXPECTED_FIELD_MISSING HTTP 400
You have not specified one or more of the expected fields such as the module API name or ID in the request body.
Resolution: Refer to the "details" key in the response to find out the JSON path of the missing key and include it int he request body.
AMBIGUITY_DURING_PROCESSING HTTP 400
The module API name and it's ID do not match in the notification_condition array.
Resolution: Refer to the "details" key in the response to find out the ambiguous key. Use the Module Metadata API to get the API name and ID of the module.
DEPENDENT_FIELD_MISSING HTTP 400
You have specified the field_selection key in the input but not the type key.
Resolution: The type key is mandatory in the notification_condition array, when you have included the field_selection key.

Sample Response

Copied{
    "watch": [
        {
            "code": "SUCCESS",
            "details": {
                "events": [
                    {
                        "channel_expiry": "2023-08-02T16:59:50-11:00",
                        "resource_uri": "https://www.zohoapis.com/crm/v2/Deals",
                        "resource_id": "554023000000000131",
                        "resource_name": "Deals",
                        "channel_id": "1000000068002"
                    }
                ]
            },
            "message": "Successfully subscribed for actions-watch of the given module",
            "status": "success"
        }
    ]
}

Response JSON Keys

serverinteger
Represents the server time when the notification was sent to the notify URL.
affected_valuesJSON array
It returns the affected fields with their values and corresponding record IDs if return_affected_field_values in the input is true and the value is false, return_affected_field_values JSON array will not be shown in the response.
query_paramsJSON object
Represents the parameters if any were specified in the notification request.
resource_uriJSON object
Represents the URI of the module you have specified to receive notifications when certain actions are performed in the module.
idsJSON array
Represents the unique IDs of the affected records.
affected_fieldsJSON array
Returns the modified fields (affected fields) in a specific record. Note the subforms, participants, and product_details fields will be ignored in the response.
operationstring
Represents the operation performed on the module.
modulestring
Represents the module you have subscribed from which you want to be notified of any changes.
channel_idlong
Represents the subscribed channel ID.
tokenstring
Represents the value received in the callback to ensure that the notification is from Zoho CRM.

Sample response received at the notification URL

Copied{
  "server_time": 1719309544639,
  "affected_values": [
    {
      "record_id": "5725767000003093005",
      "values": {
        "Probability": 75,
        "Stage": "Proposal/Price Quote"
      }
    }
  ],
  "query_params": {
    "key1": "val1",
    "key2": "val2",
    "?authorization": "Zoho-oauthtoken 1000.23dnsbbbh455jnn"
  },
  "module": "Deals",
  "resource_uri": "https://www.zohoapis.com/crm/v2/Deals",
  "ids": [
    "5725767000003093005"
  ],
  "affected_fields": [
    {
      "5725767000003093005": [
        "Stage",
        "Probability"
      ]
    }
  ],
  "operation": "update",
  "channel_id": "1000000068002",
  "token": "TOKEN_FOR_VERIFICATION_OF_1000000068001"
}