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Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

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Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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CRM Plus

Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Campaigns

Create, send, and track targeted email campaigns that drive sales.

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Forms

Build online forms for every business need.

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Survey

Design surveys to reach and interact with your audience.

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Sites

Online website builder with extensive customisation options.

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PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

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SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

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NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

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Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

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FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
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Service Plus

Unified platform for customer service and support teams.

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Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
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Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

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Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Zoho crm

Zoho CRM: A sensible alternative to mainstream CRMs

Many prominent CRM developers have traditionally made their mark by selling overpriced, unnecessarily complex software and forcing customers into unreasonable contracts. Zoho CRM has sought to change this with our focus on providing great software for great value. Today, over 250,000 customers around the world run their businesses successfully by trusting Zoho CRM. 

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Zoho CRM is a better alternative to Salesforce Zoho CRM is a better alternative to Salesforce Zoho CRM is a better alternative to Salesforce

When it comes to CRMs, the obvious choice could often be a misfit.

Many enterprise-grade sales CRMs may have been practical choices when they hit the market in the early 2000's, but that was a long time ago. Today, most CRM applications have transitioned from sales tools for businesses of all sizes to offering more customized software solutions. During the course of this transition, competitors like Zoho have far superseded the other competitors in the market when it comes to features, functions, and value.

"It’s easy to fall for an elegant sales call or persuasive marketing (on behalf of a CRM provider) only to realize later that you don’t need all the whiz-bang as much as you need a simple, straightforward, easy-to-use software that your sales team will like."

The most trusted CRM software

GetApp Category Leaders - CRM Software 2019
FinancesOnline Great User Experience Award 2019
Gartner Magic Quadrant Challenger - Sales Force Automation 2019

Ask yourself these questions before you decide on a CRM:

  • Can this CRM grow with my business?
  • Is your CRM for developers or salespeople?
  • Do costs add up over time?

Can this CRM grow with my business?

Today, you might have a sales team of fifty members, but as your business grows, you'll need a business suite that can work in tandem with your CRM for business processes like back office accounting or HR systems. Most CRM applications offer workarounds using integrations, but they come with their own share of troubles. More often, these are inconsistent and lackluster integrations from third-party vendors. These integrations are often not fully developed and pollute your customer data with duplicate entries and inaccurate data.

“Sales and marketing departments lose approximately 550 hours and as much as $32,000 per sales rep from using bad data”

“On average, it costs about $1 to prevent a duplicate, $10 to correct a duplicate, and $100 to store a duplicate if left untreated”

The Zoho advantage

Companies that expand primarily using third-party integrations do not stand up well to single vendor competitors like Zoho who offer standalone, fully-integrated solutions. If your sales team needs something specific, like customer invoice management, signing documents, preparing customer presentations, or video conferencing with customers, Zoho CRM has you covered. Zoho CRM seamlessly integrates with the rest of the Zoho product family—which includes more than forty fully-fledged, enterprise-grade business applications.

Is your CRM for developers or salespeople?

Most CRMs start out as sales tools, but as the needs of customers increase, they have become bloated. Many organizations have spent hundreds of thousands of dollars trying to add customizations that these legacy CRMs often do not provide out of the box. Since most sales and marketing people don’t double as software developers, businesses often face extra spending on consultation just to implement a simple customer relationship system for your organization. In fact, an entire industry of highly paid developers and onboarding consultants have popped up to capitalize on the shortcomings of these mainstream CRMs.

Our research suggests that one reason CRM backfires is that most executives simply don’t understand what they are implementing, let alone how much it costs or how long it will take. Getting CRM right is important and urgent.

No-code, low-code, or pro-code? With Zoho CRM, its your choice.

With Zoho CRM, you can choose from no-code, low-code, or a custom deployment, depending on your needs. You can modify modules, layouts, workflows, and approval processes without writing a single line of code. On the other hand, if you need a full-fledged CRM deployment customized bottom-up for your industry, that's possible too.

Salesforce is not developer-friendly

Do costs add up over time?

Many businesses discover too late that, in addition to the “sticker price”, they’re forced to pay more to fully reap the benefits of implementing a CRM in their organization. This includes prices for additional data storage, premium customer service plans for phone support or live chat sessions. Many CRMs hide the true cost of the software within complex pricing tables and legalese.

25% of switchers say that their previous CRM was too expensive.

Zoho CRM delivers value

Premium support plans such as phone support and live chat support are available with Zoho CRM and are available on a cost-for-value basis. Something as important as data storage can be as high as $250 per GB per month for enterprise CRMs, while Zoho CRM offers a simple flat-rate of $4 per 4 GB per month.

 
Enterprise edition
$40 / user / month / billed annually
Other CRMs*
Price
You save
In Percentage
Salescloud
$165
$125
76%
Dynamics 365 for Sales
$95
$55
58%
Sugar CRM
$65
$25
38%
Hub Spot
$1200
$800
67%
 
Enterprise edition
$35 / user / month / billed annually
Other CRMs*
Price
You save
In Percentage
Salescloud
$150
$115
77%
Dynamics 365 for Sales
$95
$60
63%
Sugar CRM
$65
$30
46%
Hub Spot
$1200
$850
71%
  Enterprise edition $40 / user / month / billed annually
Salescloud
Price
You save
In Percentage
$150
$110
73%
Dynamics 365 for Sales
Price
You save
In Percentage
$95
$55
58%
sugar crm Sugar CRM
Price
You save
In Percentage
$65
$25
38%
 
  Enterprise edition $35 / user / month / billed annually
Salescloud
Price
You save
In Percentage
$150
$115
77%
Dynamics 365 for Sales
Price
You save
In Percentage
$95
$60
63%
sugar crm Sugar CRM
Price
You save
In Percentage
$65
$30
46%
 

Why not try Zoho CRM?

A market leader for more than a decade, Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system.

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Why choose Zoho?

Informed by a privacy-first business culture, governed by strong ethical standards, and empowered by 24 years of experience serving the global business community, Zoho stands at the forefront of business software. We offer carefully-crafted tools that allow you to accelerate your digital transformation and deliver more value to your customers every single day.

Whether we're optimizing sales with our award-winning CRM system or building brand new custom apps for specific activities, Zoho runs internally on all our own products. We promise to offer you the same comprehensive tools and deep technological knowledge used in running a successful enterprise so you can create consistently engaging experiences for your customers.

500%

Faster CRM implementation and deployment than the competition

600 min

Guaranteed max response time with Enterprise Support

15000+

Implementation partners around the world

8000+

Third-party integrations on the Zoho Marketplace

100M0+

Zoho users across 45+ business applications

We ensure faster returns on your enterprise software investment

Whether you are a company switching from a different platform, or an organization implementing a CRM solution for the first time, Zoho EBS can help you in setting up the most efficient system in a seamless and structured manner, faster than all of our competitors. Zoho EBS is a turnkey solution—you can trust us to take care of the entire process end-to-end, from understanding your business needs and building a prototype, to implementing the best solution for your organization.

India's fastest growing financial services company, IIFL services 300,000 leads per month, resolves 125,000+ tickets and engages 350,000 clients after implementing with Zoho EBS.

Make the right choice. Choose Zoho.

You can rest assured that Zoho CRM will continue to evolve to meet whatever challenges the business world may face in the future. When you invest in a Zoho solution, you are getting the best value on the market. We do not raise your fees, or use predatory business practices and aggressive, multi-year contracts to strong arm users into sticking around. We're so confident in the strength of our product that we offer flexible, month-to-month subscriptions that can grow with your business.

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