Skip to product menu
Zoho crm
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content
Zoho crm

Multiple channels, one platform for communication

Customers have more ways to interact with businesses than ever before. Zoho CRM allows you to connect with your customers through multiple channels, all while centralizing information that empowers your sales team to have contextual, meaningful conversations with your prospects.

Sign Up For Free
  • Omnichannel
  • Email
  • Telephony
  • Social Media 
  • SMS
  • Live Chat
  • WhatsApp
  • Webforms
  • Self-Service Portals
  • Web Conferencing
  • Communication Context
  • Team Collaboration
  • Realtime Notifications
shadow
Email

Bring customer emails from your inbox into Zoho CRM

Connect your email client and send emails from within Zoho CRM, with the full history of your correspondence with each contact under their record details. Get detailed reports for emails and email templates on bounce rates, click rates, and even get notifications for every time a prospect opens an email. Prioritize emails based on the stages in your pipeline and other special features to get the most out of your interactions. Secured with POP and IMAP configurations, your emails will not only be safe, they'll only be accessible by the right people, such as sales team managers.

Learn more
Email integration in CRM
Telephony

Integrate your calls and sales

Our Phonebridge integration lets you connect Zoho CRM with any of our 50-plus telephony partners so you can make calls, log calls, and view customer information all in the same place. Update the call results track the status of your calls, like when a customer doesn't pick up. You can take notes to help remember conversations and set reminders to follow up with customers. You also get missed call notifications and call analytics. Since Zoho CRM is packed with all your sales information, you won't just make calls, you'll be able to have conversations that matter. 

Learn more
Connect your VoIP to CRM
Social Media

Convert every online interaction into a sale

Connect your social media profiles—like Facebook, Twitter, LinkedIn, and Instagram—so you can monitor conversations about your brand. Zoho CRM lets you search for keywords relevant to your business, and shows if accounts using those keywords are your customers, prospects, or someone new to your business. You can then respond in real time to posts and set up automatic lead generation to save these new contacts in your CRM database. Your social media interactions with each contact are saved so you can track how your customers feel about you. 

Learn more
Social media monitoring and management
SMS

Your customers are just a message away

There is a myriad of communication channels out there today, but none are as effective at reaching customers as simple text messages. Reach out to your customers through one of the most popular communication channels available to send vital transactional SMSs instantly—right from inside Zoho CRM.

Learn more
Live Chat

Talk to leads as soon as they land on your website

Embed live chat on your websites or integrate your collaborative chat tools with Zoho CRM, and turn conversations into sales. When you integrate, you'll know if you're chatting with a prospect or a returning customer, and you'll be able to save these chat transcripts to your CRM. It's easy to convert your live chats into leads, add deals, and create follow-up tasks all from your chat window.

Learn more
score leads based on behavior score leads based on behavior
WhatsApp

Combine the power of business messaging and CRM

Discover the power of seamless communication and customer engagement through Zoho CRM's WhatsApp integration. Reach your customers and establish two-way, real-time communication with just a click. With personalized communication at the heart of every interaction, you can create a lasting and meaningful impression on your customers. Bring the capabilities of one of the world's leading business messaging platforms to your very own CRM system to build customer relationships that go beyond just sales, but instead create a community of businesses and consumers bound by personal connections.

Learn more
Manage your WhatsApp Business messages by integrating your WhatsApp with your CRM
Webforms

Catch the leads that drop off your website

When so many people visit your website on a regular basis, you should be turning every visitor into a new lead. Zoho CRM has web forms to embed on your website to learn about your visitors and save them in your CRM as leads, contacts, or new customer support cases. You can even integrate Zoho SalesIQ to track where visitors have dropped off and how long they spend on a particular webpage so sales reps can align their pitch with their prospect's interests.

Learn more
Catch the leads that drop off your website

Start selling smarter, better and faster

Sign Up For Free PLANS AND PRICING
Mobile CRM app for SFA - Zoho CRM
Self-Service Portals

Make self-service selling available

Tired of dealing with out-of-date customer information? Need a platform to provide more information to prospects before they make a purchase order? We figured, the best way to confirm a sale is by the customers themselves. Provide greater accessibility for your customers, vendors, and partners through distinct portals where you can choose what information you want to broadcast and what permissions (create, edit, comment) you feel like providing. Customers can make better-informed business decisions and can only access their own records, cases, purchase orders, and invoices.

Learn more
Portals for customer communication
Web Conferencing

Conduct sales presentations and meetings from CRM 

Add presentations to your sales pitch. Zoho CRM integrates with Zoho ShowTime and Zoho Meetings to allow salespeople to have real-time visual conversations with your prospects. Invite prospects to join your online presentations, webinars, or meetings, and it'll be the same as delivering a one-on-one proposal. You can invite multiple prospects or multiple contacts from one account to attend your audio and video demonstrations. Engage with prospects in real time via chats, polls, questions, and even record the session for future use.

Learn more
Conduct sales presentations and meetings from CRM
Communication Context

Know the whole story with context from every interaction 

Whether it's emails, calls, or online chats—every interaction carries information that is essential for the next conversation. All the data necessary to make your sale is stored under each contact's record, letting you pick up the conversation where you left off, no matter how long it's been. You can also use Advanced Filters to pick out contacts using your conversations, such as contacts who have recently emailed you, or chats that you missed.

Get sales context from all communication sources
Team Collaboration

Sales collaboration for your team 

Zoho CRM is packed with tools to keep team collaboration going, and the sales rolling in. Create groups, tag other reps, share status updates, manage projects together, or simply leave behind helpful notes for other teammates. Now, your team can truly work from anywhere. 

Learn more
Realtime Notifications

Get SalesSignals from all your interactions, in real time

SalesSignals ensures you keep track of all customer communication, including conversations from third-party apps, by delivering realtime notifications in an organized timeline. Get a signal every time prospects/customers interact with your brand, from opening emails, to mentions on social media, to activities from integrations, and more. Customize your signals to make sure you're getting notifications that matter to you. SalesSignals is at the crux of Zoho CRM's Omnichannel communication.

Learn more
Real time sales notifications from Omnichannels

Integrate with your favourite products

View all Integrations
mattking

Leads for BookingLive come from many different sources. Zoho CRM helps us easily filter leads and look up contacts on a daily basis. Without Zoho, we wouldn't be able to keep track of customers interested in BookingLive

Matt KingSales Director, BookingLive
Sign up for CRM software | Zoho CRM

Improved Sales. Lasting Relationships.Faster Growth.

15-day free trial. No credit card required.

Sign Up For FreeSEE PLANS AND PRICING
Omnichannel
  • Email
  • Telephony
  • Social Media 
  • SMS 
  • Live Chat
  • Webforms
  • Self-Service Portals
  • Web Conferencing
  • Communication Context
  • Team Collaboration
  • Realtime Notifications