Zoho crm
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content
Zoho crm

Why does the hospitality sector need its own custom CRM solution?

Facing stiff competition, changing demands, skill shortages, and cyber-threats, the hospitality sector needs a secure and customizable CRM to help them create custom business processes to nurture prospects into purchases, understand customer needs and provide highly personalized services, handle revenue and billing, guide sales teams with updates, reminders, and notifications on pending activities, tasks, and engagements, and serve as a single source of truth across omnichannel touchpoints.

Key features to look for in a hospitality CRM 

  • Single source of truth across omnichannel touchpoints
  • Leads, deals, accounts, and service management
  • Revenue, billing, and payments management
  • 360-degree customer insights
  • Interoperability with new and existing applications
  • Real-time notifications of customer interactions
  • Social media management tools
  • Channel and partner management

Why choose Zoho CRM for your hospitality business?

Customization

to ensure your CRM is attuned to your business requirements

Mobile apps

so that housekeeping and ground staff can access data on the go

Third-party extensions,

REST APIs, integrations to improve CRM performance

Built-in analytics

to calculate the ROI of marketing campaigns and promotions

An AI-assistant

to assess the best times to contact leads, craft emails, and more

Automation

of mundane tasks to reduce agent workload

Some of the leading hospitality businesses that trust Zoho CRM

How can Zoho CRM help travel, tourism, and hospitality businesses?

Streamline internal workflow

Craft elaborate pre- and post-sales business processes using Blueprints. Eliminate confusion by defining the processes for internal teams for various use cases, ranging from booking to cancellation. Standardize processes, create and adhere to SLAs, and use checklists to deliver consistent customer services.

Zoho CRM workflow builder

Offload mundane work

Skill shortages are affecting the hospitality sector worldwide. Use automation to offload mundane work. Auto-assign leads and associated tasks to the right staff. Get notified with insights on how to push leads to the next stage in the pipeline. Set up rule-based triggers to automate emails, notifications, field updates, and to add tasks.

Sales automation using Zoho CRM

Meet Zoho CRM, the top-rated CRM software for the hospitality business.

PCMagWinner of Editor's Choice Awards - CRM 2022
G2 Leader - G2 Grid for CRM Winter 2022
Gartner Magic Quadrant Visionary - Sales Force Automation 2023
TrustRadius Top rated CRM Software based on trScores

Customize your hospitality CRM your way

Create custom modules to manage your data according to your business objectives. Make field- and layout-level customizations so that your sales team has all the necessary information to push leads to bookings. Use conditional fields and validation rules to enhance data quality and improve efficiency.

Custom forms Zoho CRM

Understand and surpass customer expectations

Analyze and interpret customer information at a micro level using Zoho CRM's advanced analytics, and recommend trips, flights, or restaurants customers might be interested in. Peruse patterns at a macro level, predict shifting trends, and rapidly adapt to evolving customer expectations.

Hospitality CRM dashboard

Improve how you handle concerns and complaints

Email, telephone, live chat, social media, webforms, or in-person—however customers reach you, attach SLAs and assign tickets to the right staff to provide swift resolutions. Give service reps secure access to customer histories by department or role to solve issues effectively.

Zoho CRM integration with Zoho Desk

Enhance your online reputation

Reviews and ratings are the lifeline of hospitality. Monitor social media discussions and conversations around your brand. Engage, connect, and turn casual conversations into customers. Keep tabs on negative feedback and respond by obtaining the right information from your CRM.

Zoho CRM social tab

Drive growth using advanced analytics

Slice, dice, and drill down into data to understand which offers, marketing campaigns, packages, partners, and services are popular among your customers. Replicate them across touchpoints. Analyze customer sentiments, identify areas of dissatisfaction, and improve service quality.

Analytics for Zoho CRM

Benefits of a CRM software

300%

Improvement in lead conversion rates

41%

Revenue increase per sales person.

26%

Improvement in customer retention rates

47%

Increase in customer satisfaction rates

Integrate with your favorite apps

Zoho CRM works with products you use every day. Seamlessly integrate with more than 100 popular business apps and use a CRM that speaks the same language as your business.

See what our customers have to say

Minor Hotels streamlines their sales process using Zoho CRM's automation capabilities

Agoda strategizes partner communications and automates onboarding using Zoho CRM

Royal Caribbean Cruises' Indian representative Tirun Travel Marketing scales operations

ADTRAV optimizes Zoho CRM and increases conversions by 40%

Minor Hotels was on the lookout for a comprehensive solution to manage their end-to-end sales process. They weren't impressed with other applications that charged extra for customization and advanced functionality, and opted for Zoho CRM thanks to its value and ease of use.

OLGA KOVSHANOVA Senior Director Loyalty & Partnership and
B2B Digital Sales, Minor Hotels

Read the case study here

As a leading digital travel platform, Agoda wanted a customizable solution to streamline and automate channel partner management. With Zoho CRM, Agoda automated their onboarding processes and created blueprints for workflows and processes to ensure smooth communications and transactions with partners.

PIERRE HONNE, Director of Partnerships Innovation, Agoda

Read the case study here

Tirun wanted to migrate from spreadsheets to a secure CRM platform that could help them scale and save manpower for important tasks such as lead conversions and sales. Zoho CRM's customizations helped increase productivity by 30% and conversions by 15%.

ASHWANI VATSA, Head CRM, Tirun Travel Marketing

Read the case study here

ADTRAV wanted a sophisticated CRM custom-built for travel companies. Frustrated with the lack of options—either due to higher costs, lack of convenience, or a limited range of customizations—they chose Zoho CRM for its perfect balance of features, customization, and price.

KRISTIAN COLLINS, Director of Group Air, Meetings and Events,
and Vacations, ADTRAV Travel Management

Read the case study here

*Zoho CRM is not an out-of-the-box vertical CRM solution, but rather an industry-agnostic CRM platform that can be customized to suit various industries. The capabilities and solutions showcased above are the result of such customization.