Change Owner

Purpose

To change the owner of a record or multiple records.

Endpoint

Request Details

Request URL

For multiple records: {api-domain}/crm/{version}/{module_api_name}/actions/change_owner
For a single record: {api-domain}/crm/{version}/{module_api_name}/{record_id}/actions/change_owner

Supported modules

Leads, Accounts, Contacts, Deals, Campaigns, Tasks, Cases, Events, Calls, Solutions, Products, Vendors, Price Books, Quotes, Sales Orders, Purchase Orders, Invoices, and Custom

Header

Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52

Scope

scope=ZohoCRM.change_owner.CREATE

Sample Request

Copiedcurl "https://www.zohoapis.com/crm/v6/Leads/actions/change_owner"
-X POST
-H "Authorization: Zoho-oauthtoken 1000.03xxxxxxxxxxxxxxxxxa5317.dxxxxxxxxxxxxxxxxxfa"
-d "@newdata.json"

Request JSON

  • idsJSON array, mandatory when you want to change the owner for multiple records

    The IDs of the records whose owners you want to change. A maximum of 500 record IDs can be given in a single API call. 

  • ownerJSON object, mandatory

    The ID of the new owner you want to assign the record to.

  • related_modulesJSON object, optional

    The API name and record ID of the meeting, task, or call that is related to the record whose owner you want to change. Note that if you have specified both API name and the ID of the related module, and only one of them is valid, the system proceeds with the valid one.

  • notifyBoolean, optional

    Represents whether you want to notify the new owner via an email when you assign the records.

Sample Input

Copied{
  "ids": [
    "3652397000001935001",
    "3652397000001970024"
  ],
  "owner": {
    "id": "3652397000000281001"
  },
  "notify": true,
  "related_modules": [
    {
      "api_name": "Tasks",
      "id": "3652397000007399045"
    },
    {
      "api_name": "Events",
      "id": "3652397000001339059"
    }
  ]
}

Possible Errors

  • MANDATORY_NOT_FOUNDHTTP 400

    You have not specified either the IDs in the request body, or the "ids" array is empty, or you have not specified the owner's details.
    Resolution: The "ids" array is mandatory when you want to change the owner of multiple records. The Owner's ID is mandatory for this API. The "api_name" and "json_path" keys in the response give the details of what is missing in the input.

  • INVALID_DATAHTTP 400

    Either the ID of the owner or one or many IDs of the records in the "ids" array is invalid.
    Resolution: Specify valid values in the input.

  • NOT_SUPPORTEDHTTP 400

    You have specified an invalid module API name in the "related_modules" array, or the given module is not supported in this API.
    Resolution: Specify the right API name of the related module. You can use this API to change owners of the records specified in the "Supported Modules" section.

  • EXPECTED_FIELD_MISSINGHTTP 400

    You have not specified either the API name or the ID of the related module.
    Resolution: Refer to the "expected_fields" array in the response for the API name and JSON path of the missing fields.

  • AMBIGUITY_DURING_PROCESSINGHTTP 400

    You have specified one or more incorrect values in the input.
    Resolution: Refer to the "ambiguity_due_to" array in the response for the API name and JSON path of the invalid data.

  • RECORD_LOCKEDHTTP 400

    You cannot perform this operation as the record is locked.
    Resolution: Please wait until the record is unlocked.

Sample Response

Copied{
  "data": [
    {
      "code": "SUCCESS",
      "details": {
        "id": "3652397000001935001"
      },
      "message": "owner is successfully updated",
      "status": "success"
    },
    {
      "code": "SUCCESS",
      "details": {
        "id": "3652397000001970024"
      },
      "message": "owner is successfully updated",
      "status": "success"
    }
  ]
}