Skip to main content
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Payroll software with automated tax payments and filing.

Try now
New

Robotic process automation software to automate high-volume, rule-based tasks.

Try for free
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Privacy-friendly application analytics solution.

Try for free

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace

Processed Emails

Introduction

The Processed emails tab is your email logs section where you can view the details of every email triggered in that Mail Agent. This is how each email transaction is displayed in this section.

These are the details you can view in this tab:

  • From and To - the sender and receiver email address 
  • Date and time the email was sent 
  • Subject - the subject of the emails sent.
  • Status - the status of the email sent. It can be Processed, Process failed, or Multiple status
  • Clicks - the number of times the particular link in the email was clicked
  • Opens - the number of times the particular email was opened

Note:

  • Clicks and Opens data will be displayed only if enabled in the Email Tracking tab.
  • The last 60 days' logs are displayed in the Processed Emails tab.

Processed Emails section

  1. Login to your ZeptoMail account.
  2. From the left panel, select a Mail Agent for which you want to view the email logs.
  3. Navigate to Processed Emails tab.

Here you can view the email details for the selected Mail Agent. Click on a particular transaction or select View Details to see more information for that transaction.

Email details

The email details section contains the information of the selected email and it's status details. 

Click on the tooltip icon near the status to get the details of that particular email.

Request triggered IP

Along with email-specific details, you will also be able to view the public IP from which the email was triggered. This makes it easier to verify the IP details ensuring a smoother troubleshooting process for email delivery.

Timeline 

The timeline shows the jumps the email made throughout it's journey to the recipient. This can be viewed by selecting the Timeline button right next to the recipient. For the delivered status, the timeline would be as follows.

If your email soft bounces, there will be multiple tries to get the email delivered. Failing which, the email will be marked as a hard bounce. This is the timeline for a soft bounced email, which was then marked as a hard bounce after multiple tries.

The chart below shows the various statuses of the email sent using ZeptoMail.

Batch emails

You can view the status of the batch emails in the Other emails in batch tab. You will also be able to view their bounce and delivered status of the batch emails right within this section.

Content preview :

In this section, you can view the saved content of the emails sent from the selected Mail Agent. To save the contents of the emails sent, you should enable this option in the Content settings section in Settings menu.

To view the contents of the email :

  1. Navigate to the Mail Agent for which you wish to view the contents.
  2. Hover over the desired email and click View Details.
  3. In the view details section, navigate to the Content Preview tab to view the saved content.
     

 Processed Emails Status

Every processed email will have either of the following status:

  • Queued - The period between the email being sent and it being processed.
  • Processed - Email was successfully sent from the ZeptoMail email server.
  • Delivered - Email has been delivered to the intended recipient.
  • Process failed -Email has not been triggered from ZeptoMail's servers due to some reason.
  • Multiple status - Multiple status is a case where there are multiple recipients and multiple statuses. You can view the status of each recipient by clicking on the email.
  • Soft bounce - When the email sent was bounced or could not be delivered due to temporary reasons.
  • Hard bounce - When the email sent was bounced or could not be delivered due to permanent reasons.​

Search and Filter

To trace the details of a transactional email, you can search using it's parameters. After you locate the specific email, click on that email to view the transaction history details.

Click on the search criteria drop-down menu in the top left section and select the parameters - To, FromDate & TimeRequest IdSubject, Client Reference, Cc, Bcc, Soft bounces,Hard bounces and Process failed to initiate the search. You can add the parameter values to view the list of emails that satisfy the conditions. 

You can also use the Filter by drop-down in the top-right corner to quickly filter Hard bounced, Soft bounced and process failed emails from your processed email list. 

Export Logs

The last 60 days' email logs can be exported from this section. 

Steps to export your email logs:

  1. Go to Mail Agents >> Processed Emails.
  2. Click on Export on the top right corner.
  3. A pop-up will appear where you can enter the filter criteria to export your emails.
    ​​
    1. Date range: Enter any range within the last 60 days.
    2. Email condition: Select the email criteria from the drop-down box. You can narrow down your search by choosing multiple search conditions.
    3. Password: This will be set as the password to access the zip file.
  4. Click on Initiate Export.
  5. The zip file will be auto populated in the Export logs history section. This zip file will be available for 3 days from the export completion date.
  6. Click on Download to export the file to your local server.

Refresh logs

Using the refresh button, you can view the list of emails that were recently sent from your ZeptoMail account. This can be done from within the processed emails section. 

The refresh button can also be used to reflect any updated field that you have searched for in the search bar.

Delete logs 

You can delete the unwanted logs in the processed emails section. Follow the steps below to delete the log(s).

  1. Hover over the data you wish to delete. Click on the delete button on the right-hand side.
  2. Confirm your choice in the pop-up that appears.
  3. You can delete multiple records by selecting the checkbox to the left of your logs.
  4. Select the required data and click on the delete selected option. 
  5. Confirm your choice in the pop-up.

Note:

Before you get started it is important to know that ZeptoMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, check out Zoho Campaigns.