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Comprehensive CRM platform for customer-facing teams.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

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Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
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LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Marketplace
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ZOHO ZEPTOMAIL (FORMERLY ZOHO TRANSMAIL) – TERMS OF USE

ZOHO ZEPTOMAIL, A SERVICE FOR CREATING, SENDING AND MANAGING TRANSACTIONAL EMAILS IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR") BY THE APPLICABLE ZOHO ENTITY LISTED HERE (HEREINAFTER "ZOHO"), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER "TERMS") IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF ZOHO ZEPTOMAIL SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE ZOHO ZEPTOMAIL IN ANY MANNER.

Accessing Zoho ZeptoMail

Zoho ZeptoMail is a part of Zoho's suite of online collaboration, business and productivity applications. You will be able to access Zoho ZeptoMail by using your common account for all Zoho Services (hereinafter "Zoho Account").

Accessing other Zoho Services

Other Zoho Services may be integrated with Zoho ZeptoMail. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Zoho ZeptoMail. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.

Email Campaigning

You agree not to use Zoho ZeptoMail for sending mass emailing campaigns. This includes, but is not limited to marketing emails, promotional emails and newsletters. You may only use Zoho ZeptoMail to send transactional email communications, which are considered as communications which facilitate an already agreed upon transaction or updates a customer about an ongoing transaction. These include but are not limited to welcome emails, order confirmations and password reset emails.

Sender Information

Every email that you send using Zoho ZeptoMail, shall contain an 'about us' section that has the following information:

  1. Name and address of the entity that is sending the emails.
  2. Contact information, at least a valid telephone number as well as an email address.
  3. Name and contact information (phone number/email address) of an abuse/postmaster/legal representative for reporting complaints.

You shall not send emails to any contact if:

  1. You have bought, loaned, rented or acquired the contacts through any other means from a third party.
  2. You have obtained email addresses by scraping or by copying and pasting the email addresses from the internet.
  3. You do not maintain sufficient proof of explicit permission from your contacts to receive emails from you.
  4. The contact has unsubscribed from your mailing list or has expressed his/her intention not to receive emails from you.

Subject Lines

You agree not to use subject lines that mislead the recipient about the contents or subject matter of your emails.

Dedicated IP

By default, your emails are sent from IP addresses that are shared with other users of Zoho Zeptomail ("Shared IP"). However, subject to satisfaction of an eligibility criteria determined by Zoho and payment of applicable fees you have the option to send emails from dedicated IP address(es) that will be exclusively assigned to you by Zoho ("Dedicated IP").If you send emails using Dedicated IP, you are responsible for (a) sending consistent and predictable volumes of emails; and (b) maintaining the reputation of your Dedicated IP to avoid any issues in email deliverability. You understand that Zoho reserves the right to route your emails through Shared IP, instead of Dedicated IP, in the event of any issues in email deliverability.

Prohibited Activities

By using Zoho ZeptoMail, you agree that

  1. You will not send emails that infringe intellectual property rights or other proprietary rights of any party.
  2. You will not send emails that contain any content or links that contain or promote any content that is pornographic and/or obscene in nature.You will not send emails that impersonate any individual or entity.
  3. You will not send emails that create a load on Zoho's servers or abuse Zoho's bandwidth.
  4. You will not send emails that violate any applicable local, state, national or international laws.
  5. You will not send emails to distribute or sell illegal and Counterfeit products.
  6. You will not send emails that interfere with or disrupt the provisioning of Zoho ZeptoMail.
  7. You will not send emails that are considered as scamming activities such as pyramid scheme, multi-level marketing (MLM), affiliate marketing, search engine optimization (SEO) and click fraud.
  8. You will not send emails to promote or sell pharmaceutical products, gambling services, e-cigarettes, etc.
  9. You will not send emails that promote dangerous and illegal activities.
  10. You will not send emails that contain links to sites that are involved in any of the prohibited activities listed above.

Monitoring and Throttling

In order to prevent spam and to detect possible violation of these Terms, Zoho reserves the right to monitor your account activities and email content both manually and through automated tools. Zoho also reserves the right to throttle emails sent by you, especially if you are sending emails for the first time.

Every email sent from Zoho ZeptoMail will have an embedded ID in the email's header. Recipients may report suspected spam using this ID. If a recipient of your email marks it as spam, Zoho will receive a notification. If the number of emails marked as spam exceeds the below mentioned threshold, Zoho reserves the right to take appropriate action against you, which may include permanent termination of your user account.

Threshold for Bounces, Complaints, Unsubscribes and Un-justified/Spam Trap Hits

The bounce rates should be lower than (5%) and spam complaint rates should be less than 10 in 10000 emails (0.1%). Similarly, the maximum count for spam trap hit / un-justified complaint is 1 in 100,000 emails. In the event that your emails exceed the threshold(s) mentioned above, Zoho reserves the right to terminate your user account without any prior notification.

Email Record Deletion

You acknowledge and agree that Zoho will permanently erase email records (copies of emails sent and certain information relating to sent emails) depending on your subscription plan and the configuration of your Zoho ZeptoMail. Zoho has no obligation to retain such records beyond the applicable period.

Tracking of Open and Click Rates

Using Zoho ZeptoMail, you can track open and click rates of transactional emails. Information such as Internet Protocol address, browser type and email client are collected from your recipients in order to track open and click rates. As a user, you must make sure that your use of Zoho ZeptoMail complies with all applicable laws.

Bandwidth Abuse

You are provided with the facility to store and host files/images on Zoho's servers only to enable you to use them in your emails sent through Zoho ZeptoMail. You shall not create a load on Zoho's servers or abuse Zoho's bandwidth by storing or hosting files/images on Zoho's servers for any other use such as using the files/images on websites and sending the images/files through other email delivery tools or any other script executions.

Usage Limits

Zoho may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity.

Deliverability of emails

While Zoho will use commercially reasonable efforts to deliver your emails, there is no guarantee that the emails will be delivered at all times due to reasons that are beyond Zoho's reasonable control. You understand and agree that Zoho cannot be held responsible for delay or non-delivery of emails.

TERMS FOR USE OF API

Integration of Zoho ZeptoMail with Third Party Applications using APIs provided by Zoho requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that you use the services of technically skilled persons for the integration. You agree that Zoho is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Zoho will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation

Zoho, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Zoho decides to deprecate the current version of the API, You will be informed about such deprecation through a service announcement. For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), Zoho will use commercially reasonable efforts to support the Deprecated Version. You understand that Zoho is not obliged to provide the features of the newer version in the Deprecated Version.

Zoho in its discretion may cease supporting the Deprecated Version during the Deprecation Period if i) Zoho is required to do so by law or ii) You have breached any provision of these Terms or the General Terms of Service or iii) Zoho determines that supporting the API is likely to result in a security risk to Zoho.

API Usage Limits

Zoho may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage and frequency of calls. You are required to adhere to the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if You reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call.

Suspension and Termination

Zoho reserves the right, in its sole discretion, to suspend or terminate your user account without any prior notification if you are in violation of the Terms. Zoho is under no obligation to refund any fees paid by you in case of suspension or termination of your user account for breach of the Terms.

No Refund

Zoho shall not provide any refund for (i) any unauthorised use of your service credits, either knowingly or unknowingly; and (ii) unused credits in your Zoho Zeptomail account in the event of your closure of Zoho Zeptomail account.

Modification of Terms of Use

Zoho reserves the right to modify the Terms. Modifications to the Terms are effective upon your use of Zoho ZeptoMail subsequent to publication of such modification.