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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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CRM Plus

Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Sites

Online website builder with extensive customisation options.

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PageSense

Website conversion optimization and personalisation platform.

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Backstage

End-to-end event management software.

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Webinar

Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Publish

Manage all your local business listings on a single platform.

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SalesIQ

Live chat app to engage and convert website visitors.

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Sign

Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

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Service

 
Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

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SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
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Service Plus

Unified platform for customer service and support teams.

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Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
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Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
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Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

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Commerce

eCommerce platform to manage and market your online store.

Commerce
 
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Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

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Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
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RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
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IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Finance Plus

All-in-one suite to manage your operations and finances.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Updated on : 14 March 2024.

Frequently Asked Questions on Privacy

Right from our inception, it has been our pledge never to sell your data to third parties, never to misuse it and never to show you ads even in the free version of our products. Here is our CEO narrating our outlook towards the data privacy of our users. This is our commitment to your privacy - our Privacy Policy. It tells you how we collect, store and process your information. You can also check out our FAQ for more information regarding our practices. If you have any further queries, please contact privacy@zohocorp.com

  • Do you have a privacy policy?

    Yes. Please refer https://www.zoho.com/privacy.html. Region specific privacy policies are also available in the same page, in the headers.

  • Does Zoho comply with the GDPR?

    Yes, you can find more information about our GDPR compliance here

  • Where do I find Zoho's terms of service?

    Our terms of service can be accessed at https://www.zoho.com/terms.html

  • Do you have a dedicated person or team responsible for Privacy?

    Yes, we have a dedicated privacy team to manage the privacy program at Zoho. We have also appointed a Data Protection Officer (DPO).

  • Where is my service data stored?

    The Data Center where your data is stored is selected automatically based on your IP or based on the Country chosen by you while signing up for Zoho services. To know which Data Center is associated with a particular Country, click here. Alternatively, at any instant, you can know which Data Center your data resides in by looking at the URL on the browser when you are logged in to Zoho and are using our applications.

    1. If the URL is in the format of *.zoho.com (where * indicates the name of a Zoho Application such as crm, people, one), then your data is stored in the US(United States) DC.

    2. If the URL is in the format of *.zoho.eu, then your data is stored in the EU(European) DC.

    3. If the URL is in the format of *.zoho.in, then your data is stored in the IN(Indian) DC.

    4. If the URL is in the format of *.zoho.com.au, then your data is stored in the AU(Australian) DC.

    The data center details are also available in the profile section of the Zoho accounts page (if you are logged in). It can be viewed by clicking on the profile icon available in the top right corner.

  • How can I exercise my rights that the GDPR provides for?

    If you believe that Zoho owns, controls, or processes information pertaining to you in Zoho's capacity as a Data Controller, then send an email to privacy@zohocorp.com to exercise the rights that the law grants.

    If you are from the European Economic Area and you believe that Zoho stores, uses, or processes your personal data on behalf of one of our customers, please contact the corresponding customer directly to access, rectify, erase, restrict, or object to the process, or to export your personal data as our customers will be the data controllers for such data. Controllers are usually the administrator of a given Zoho service account. Any request for the data that is held by our customers will be forwarded to the respective customers. We will extend our support to our customer in responding to your request within a reasonable time frame.

  • Who owns the service data?

    As mentioned in part II of our Privacy Policy, you are the owner of the service data(which means that you are the Data Controller). We process your service data based on instructions provided through the User Interface or API of the applicable Zoho service(i.e, we are the Data Processor). The individuals whose data you may process in our applications are your Data Subjects. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

  • How secure is my data with Zoho?

    At Zoho, we take data security very seriously. That's why we have been audited for industry standards certifications such as ISO 27001, ISO 27017, ISO 27018, ISO 27701 and compliance with the SOC 2 Type II. Please find our compliance details here. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Whitepaper or write to us at security@zohocorp.com with any questions.

  • How do you ensure that the cross-border data transfer is conducted according to applicable laws and regulations of the European Union such as the GDPR?

    If you have signed up for our EU data center, your service data is stored within the EU. However, in certain circumstances, data may need to be accessed from outside the EEA, specifically from India, for technical support purposes. For more details on these scenarios, please refer here.

  • Have you appointed a Data Protection Officer?

    Yes, we have appointed a Data Protection Officer (DPO) to oversee our management of your personal data in accordance with our Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal data, you can reach out to our DPO, whose contact details are provided in our Privacy Policy under the 'Data Protection Officer' heading.

  • How do I delete or close my Zoho account, and delete the data associated with it?

    If you wish to close your Zoho account, kindly refer to this FAQ: "How do I close my Zoho account? "

    Once you close your Zoho account, the data associated with it will be deleted as per our retention policy mentioned in Part II of our Privacy Policy under the 'Retention of Information' heading.

  • How do I opt out of marketing emails from Zoho?

    You can opt out of receiving newsletters and other non-essential messages by using the Unsubscribe function included in all such messages.

    You can also send an email to privacy@zohocorp.com, and we will remove you from our mailing list.

    Certain legislations may require us to provide this option more explicitly for users of certain geographies. This has been fittingly incorporated into our sign up forms and likewise reflects in our related processes. However, please note that you will continue to receive notices and essential transactional emails . For example, updates regarding your Zoho account, subscription reminders, and other such important updates.

  • What kind of emails are sent by Zoho?

    Zoho, in our capacity of a Data Controller, send you emails providing you with information you've requested us for. We also send mails inviting you to our events, webinars and the like which we think may be of interest to you. This communication is based on the preference you've provided us with. Emails are also generated through your use of our application. These emails are generated by the actions done by you. For example, if you share a document through Zoho Docs or invite one of your data subjects to join your Zoho organisation by adding their email ID through the UI or via the API(through your use of our application), they receive an auto-generated email from the respective service notifying the recipient that you've shared a document with them or that you've invited them to join your Zoho organisation. This is done in our capacity of a Data Processor.

    In all cases, if you or your recipient thinks the email is inappropriate or that it has been received in error, you can report it to us at abuse@zohocorp.com and we will take the necessary action

  • What personal data does Zoho, as a company, collect and process?

    Zoho, in its capacity as a data controller, collects information from you (user) either directly or indirectly, which includes the data we collect from you during the sign up process, and the data generated automatically by the devices you use. A detailed explanation of the types of data we collect and the purpose for which it is collected is mentioned in Part 1 of our Privacy Policy.

  • How and who is notified in case of a data breach at Zoho's end? What is the breach notification timeline?

    Breach notifications to our customers are performed in accordance with our internal Privacy Incident Response Policy. Zoho Group will notify the customers, without undue delay after becoming aware of the incident. For general incidents that affect all our customers, we will notify customers through our blogs, forums, and social media. With respect to incidents that relate to a specific customer or organization, we will notify the concerned customer or organization through their primary email address.

  • Does Zoho employees have access to my data?

    Access to your data is restricted to a small number of employees on a need-to-know basis in order to provide you technical support. This access is reviewed periodically. Appropriate security and privacy controls are implemented to govern the data access.

  • If I sign up for Zoho services from zoho.eu, will my data be stored and processed only within the EU? Is there a scenario where my data will be transferred out of the EU?

    For the most part, yes, the data is fully stored and processed within the EU boundaries. However, in some rare occasions data may be accessed by the employees of our Indian entity (Zoho Corporation Private Limited), in order to provide you technical support on the basis of the Model Contractual Clauses between Zoho Netherlands and Zoho India entities and subject to the Transfer Impact Assessment's supplementary measures. We have a data processing agreement in place based on Standard Contractual Clauses that provides for access to the EU data center by the employees of Zoho India. However, there is no physical transfer of data out of the EU.

    We endeavour to employ the services of third parties and sub-processors who fully process data locally in the EU. In some cases, data may also be shared with our third-parties or sub-processors outside of the EU which is based on the usage of certain features in the product and in such cases, this is carefully analysed, and onboarded Explicit authorisation is sought from the user to enable such transfers. Rest assured, we have executed appropriated agreements with all our third-parties and sub-processors and Transfer Impact Assessments are carried out as applicable. The latest list of our third parties and sub-processors can be viewed here.

  • How can I get a copy of your data processing addendum(DPA)?

    If you are the organization administrator and would like to sign a DPA with us for your organization, we have made our DPA available to be signed electronically in just a few easy steps.
    You can click here to initiate the signing process.

    Note: Make sure that you have logged into your Zoho account before initiating the signing process. You can also drop an email to legal@zohocorp.com to get a copy of the DPA.

  • Who should I contact in case of questions regarding the DPA?

    If you have any questions regarding the DPA, please drop an email to legal@zohocorp.com

  • Do you share my data with your reselling partners? If so, how can I opt-out?

    As mentioned in our privacy policy, we may share your personal data with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for in the cases where we do not have expertise in assisting you in your regional language. However, we would notify you through email before we share your details with them. Our partners are carefully evaluated before we on-board them. We also execute written agreements with them which defines their responsibilities and ours.

    If you do not wish to work with our partners, you can drop us an email at privacy@zohocorp.com and we will do the needful.

  • Does Zoho use cookies? If so, can I disable them?

    Yes, we use cookies for multiple purposes. We've provided this information in detail in our Cookie policy.

    In Zoho's capacity of a Data Controller, we use cookies to maintain the security of our websites and products, remember your choices, analyse how our users interact with our websites and to improve our services. However, we do not use third-party cookies for the purpose of analytics and tracking user behaviour in our websites.

    In our capacity of a Data Processor, cookies are set by our applications for the purposes of maintaining the security of the applications, to manage some configurations, and to provide a smooth user experience.

    You can disable the cookies in your browser by following the steps provided by the respective internet browsers(more information in our Cookie policy).

    You can also manage your cookie preference anytime by clicking on 'Manage Cookie Preference' at the top of the Cookie Policy page or via the Cookie icon that appears at the left bottom most corner of the webpages.

    However, if you choose to disable cookie fully in your browser, some of the website's features may not work as intended and could lead to increased issues with the usability of our website and applications.

  • How long is my data retained after deletion? When will my data be deleted?

    We hold the data in your account as long as you choose to use Zoho services. Once you terminate your Zoho account, your data will eventually get deleted from active database during the next clean-up that occurs once in six months. The data deleted from the active database will be deleted from backups after three months.

  • What is the policy for Inactive accounts?

    We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such a termination, all data associated with such user account will be deleted. We will provide you prior notice of such a termination and option to back-up your data. Please refer to the section 'Inactive User Accounts Policy' in our Terms of Service.

  • How is my service data handled?

    We process your service data(all of the information that you store and process in and through Zoho's application softwares is collectively referred to as Service Data) based on the instructions provided through the various modules of Zoho services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoice; when you use our campaign management service for email marketing, the email addresses of the people on your mailing list will be used for sending the emails. For more details on how your service data is handled, please refer to Part II of our Privacy Policy.

  • Are sub-contractors or third-party vendors involved in the processing of my service data?

    Yes, sub-contractors and vendors are involved in the processing of service data. However, sub-contractors and vendors may vary based on the Zoho service you are using. Different Zoho services may use different sub-processors or vendors for various purposes. The Involvement of a sub-contractor or vendor in the processing of your data depends on your usage of a particular feature within the applicable Zoho service. The current list of the sub-processors is available here. You can always verify this list to learn about the sub-processors used in each Zoho service. If you are from the EU, you may also want to refer to Question 17 in this FAQ.

  • Do you sell my data to advertisers?

    No, we don't. As mentioned in our Privacy Policy, Zoho will never sell your information to third parties for advertising, or make money by showing you other people's ads. This has been our approach for almost 20 years, and we remain committed to it. We don't make a single dollar from advertising revenue, even from the free editions of our services. This means we avoid the fundamental conflict of interest between gathering customer information and fuelling advertising revenue, and the unavoidable compromises in customer privacy that it brings. Check out our CEO's commitment on your Privacy.

  • Is there an option to export all my service data?

    The export option is provided within the user interface of each service. You can find information on how to export your data and the formats available for exporting your data through the user interface by referring to the help pages of the respective services.

  • Do you provide an option for deleting any or all of my service data?

    The option to delete the data is provided within the user interface of each Zoho service. While some data may be deleted immediately from the active database, some data might be moved to the recycle bin and will be deleted subsequently. However, the data will remain in the backups for 3 months in encrypted form.

  • Do any other entities in the Zoho group have access to or use our data?

    Yes, other entities in the Zoho Group may have access to your data for the purpose of providing you technical support and during disaster recovery operations. Please refer to ‘Who we share service data with’ in Part II – Information that Zoho processes on your behalf of our Privacy Policy.

  • Does Zoho disclose our data to law enforcement authorities?

    Yes, if required by law, your personal data and service data may be disclosed or preserved in order to comply with any applicable law, legal process, regulation or governmental request, including to meet national security requirements

  • Does Zoho comply with the EU-US Privacy Shield or Data Protection Framework (DPF)?

    We've implemented data localization in Europe for our EU clientele's service data processing, ensuring that their service data is processed within the European boundaries, pursuant to the requirements of the new Standard Contractual Clauses and our operational efficiencies.

    To address the transfer of data between EU and other countries in some rare occasions, we have adopted the new Standard Contractual Clauses (SCC) as our transfer basis. Given the frailty and impending challenges in the recently released EU-US Data Protection framework, we would continue to depend on the SCC route for cross-border transfers.

    To know more about how we support our EEA clientele, please read this blog. Should you have any further questions or clarifications, please write to us at privacy@zohocorp.com.

  • I'm receiving promotional emails from a Zoho user. How can I opt out or delete my data? Will Zoho help with removing me from the mailing list and deleting my data?

    While Zoho acts as a service provider (Data Processor), our customers are the data controllers. Therefore, we request you to contact them directly to opt-out from the list or delete your data.

  • How do I close my Zoho account?

    Please follow the below steps to close the account.

    1. Sign in to your Zoho account.

    2. Click Settings and scroll down to Close Account.

    3. Click Close Account.

    4. Choose the reason for closing your account, then click Continue.

    Once the account is closed, the service data will be deleted in accordance with our retention policy mentioned in Part II 'Retention of information' in our Privacy Policy.

    With regards to the data that we have about you (i.e, mail conversations, CRM records, etc) will be deleted in accordance with our retention policy mentioned in Part I 'Retention of Information' in our Privacy Policy. Once we do not have any legitimate reason to hold your information in our CRM systems, we will securely delete it.

    Please note that this information will not be processed for any other purpose other than for complying with our legal obligations that require such retention.

    If you have any further queries related to account closure, please write to support@zohoaccounts.com

  • How should I notify about a privacy incident that affects my data or my organization?

    Please refer to the information provided on this page to know about reporting incidents.

For any other queries related to data privacy, please contact privacy@zohocorp.com