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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace

Frequently Asked Questions on Zoho Security

  • Does Zoho adhere to Information Security Standards?

    We have an Information Security Management System (ISMS) in place derived from ISO standards, which takes into account our security objectives and the risks and mitigations concerning all the interested parties. We have achieved ISO 27001, ISO27017 & ISO27018 certifications to demonstrate our compliance with the standards.

  • Where is my data stored? Can I choose where my account and data will be located?

    The Data Center where your data is stored is selected automatically based on the Country chosen by you while signing up for Zoho services.  The information regarding which Data Center has been selected is displayed right below the Country picklist in the sign up form.

    At any instant, you can know which Data Center your data resides in by looking at the URL on the browser when you are logged in to Zoho and are using our applications, or by clicking here.

    • 1. If the URL is in the format of *.zoho.com (where * indicates the name of a Zoho Application such as crm, people, one), then your data is stored in the US(United States) DC. 
    • 2. If the URL is in the format of *.zoho.eu, then your data is stored in the EU(European) DC.
    • 3. If the URL is in the format of *.zoho.in, then your data is stored in the IN(Indian) DC.
    • 4. If the URL is in the format of *.zoho.com.au, then your data is stored in the AU(Australian) DC.
    • 5. If the URL is in the format of *.zoho.jp, then your data is stored in the JP(Japan) DC.
  • Will Zoho employees have access to our data and what data will they have access to?

    Access to your data is restricted to a small number of employees on a need-to-know basis in order to provide you technical support. This access is reviewed periodically.

  • Is data stored on Zoho cloud products encrypted ?

    We encrypt customer data both in transit and at rest. Data at rest is encrypted using industry-standard AES-256. All customer data is encrypted in transit over public networks using Transport Layer Security (TLS) 1.2/1.3 with Perfect Forward Secrecy (PFS) to protect it from unauthorized disclosure or modification. To know more about encryption at Zoho, click here.

  • How are encryption keys managed, and can customers upload their own keys?

    We own and maintain the keys using our in-house Key Management Service(KMS). Currently, there is no provision for customers to upload their own keys.

  • How are passwords for Zoho cloud services stored ?

    The passwords you use to access Zoho services are stored in a non-reversible encryption scheme. We use bcrypt hashing algorithm with per-user-salt, so that even if our login database was stolen, it would be prohibitively expensive to reverse engineer the passwords.

  • How is customer data segmentation implemented in Zoho cloud services?

    Our framework distributes and maintains the cloud space for our customers. Data of multiple customers is logically separated from each other and our framework ensures that no customer's service data becomes accessible to another customer.

  • How does Zoho protect itself against DDos attacks ?

    We use technologies from well-established and trustworthy service providers, who offer multiple DDoS mitigation capabilities to prevent disruptions caused by such attacks.

  • Does Zoho conduct penetration tests and code scans ?

    Yes, we conduct automated and manual penetration testing efforts regularly. We use a combination of certified third party scanning tools and in-house tools for scanning codes.

  • I found a vulnerability in one of your products. How do I report it ?

    If you discover a vulnerability in one of our products, you can let us know so that we can fix it as soon as possible. We also have a responsible disclosure policy and bug bounty program. Please find further details at https://bugbounty.zohocorp.com/

  • Does Zoho have an incident response program ?

    We have a dedicated Incident Response Team which is responsible for incident detection, assessment, forensics, containment, and recovery activities. In cases where we are controllers of data and an incident leads to a data breach, the affected customers will be notified within 72 hours after we become aware of it. In cases where we are processors of data and an incident leads to a data breach, the respective controllers will be informed without undue delay. 

    For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or an organization, we will notify the concerned party through email (using their primary email address). The Complete report will be provided to customers on request within 5 to 7 working days.

  • What are Zoho's responsibilities in the event of a security incident ?

    We notify the incidents that apply to you, along with suitable actions that you may need to take. We track and close the incidents with appropriate corrective actions. Whenever applicable, we provide you with necessary evidences regarding incidents that apply to you. Root Cause Analysis will be provided on request.

  • Is Zoho PCI DSS compliant ?

    Amongst the Zoho services, all the Zoho finance Plus products (ie) Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Subscription, Zoho Expense, Zoho Checkout and Zoho Commerce, are PCI DSS compliant. The Payments service that the customers use to purchase subscriptions of Zoho is also PCI compliant.

    Other Zoho services never transmit or store your credit card details.

  • As a customer of Zoho, what are the additional security options I have to protect my data?

    Additional security features that can be availed by customers:

    • Multi factor Authentication
    • Configurable password policy
    • IP restrictions
    • Role based Access control
    • Encryption for custom fields
    • Account activity audit
  • If a customer discontinues Zoho service, how long is their data retained ?

    We hold the data in your account as long as you choose to use Zoho Services. Once you terminate your Zoho user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from the active database will be deleted from backups after 3 months.

  • What is Zoho's business continuity and disaster recovery plan ?

    We have a business continuity plan for our major operations such as support and infrastructure management. For redundancy, Data in primary Data Center (DC) is replicated in the secondary. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimum or no loss of time.

  • What is your data backup policy ?

    We run full back-ups once a week and incremental back-ups everyday. Back-up data in a DC is stored in the same location and encrypted at rest, as the original data. We additionally restore and validate backups every week. A retention time of 3 months is applicable for all backed up data. In case of a request from a specific customer, we will restore their data from the backup and make it available to them.

  • What controls you have in place while accessing customer data?

    We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.  Access to production environments is facilitated through a separate network with stricter rules and hardened devices. Access control is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys.

  • What is your availability SLA commitment ?

    Our availability SLA commitment is 99.9% monthly uptime. We have redundancies implemented at various levels starting from the infrastructure to the ISP to achieve this. Data from the primary data center is replicated in the secondary, and a read-only version of Zoho apps is always served from the secondary data center.

  • What is your risk assessment process? How often is risk assessment performed?

    We have a risk assessment policy and procedure to identify, analyze and mitigate risks by implementing appropriate controls. We perform risk assessment for every major change that happens in our environment. The overall risks are reviewed and updated once in a year. 

  • What is your employee background verification policy?

    Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users.

  • What certifications does Zoho possess to demonstrate its compliance with standards?

    We are ISO 27001, ISO 27017 and ISO 27018 certified.  And Zoho is also SOC 2 Type II compliant in Security, Confidentiality, Processing Integrity , Availability, and Privacy. These ISO and SOC audits are conducted annually, covers all the important and essential controls.

    Click here for more details.

  • Will you share my data for the purpose of law enforcement?

    We always provide utmost importance to customer’s privacy. When we receive requests from law enforcement authorities, we review such requests to see if the applicable legal process is followed to obtain a valid and binding order. We object to overboard or otherwise inappropriate requests. Unless prohibited by law, we notify customers before disclosing customer data so that the customers can seek protection from disclosure.