Skip to main content
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Payroll software with automated tax payments and filing.

Try now
New

Robotic process automation software to automate high-volume, rule-based tasks.

Try for free
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Privacy-friendly application analytics solution.

Try for free

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace

Mail Agents

A Mail Agent in ZeptoMail is used to group or categorize your transactional emails according to the purpose, applications, type and more. This helps you organize your emails efficiently. You can even set up multiple domains under the same Mail Agent. 

A maximum of 500 Mail Agents can be created for your ZeptoMail account.

The email activity (opens, clicks, and bounces) for all the emails sent via the grouped domains can be tracked in the Processed Emails section in your Mail Agent. Within a Mail Agent, you can configure webhooks (for Opens, Clicks and bounce), enable tracking (open tracking, and click tracking), and upload and manage files that are added as inline images or attachments to your emails. 

Create a Mail Agent

By default a Mail Agent will be created during the account creation process. To create and use additional Mail Agents, follow the instructions below:

  1. Log in to ZeptoMail application.
  2. Select the Add Mail Agent icon near Mail Agents in the left panel
  3. The Add Mail Agent pop-up appears.
  4. Provide the Mail Agent NameDomain, and Description for the new Mail Agent. While creating your Mail Agent, you can associate an existing domain or add a new one.
  5. If you add a new domain, it will be automatically listed in the Domains tab located in the left panel.Click on +New domain in the drop-down to add a new domain.
  6. Click Add to create the new Mail Agent.

Sections of a Mail Agent

You can associate more than one domain to each Mail Agent. If you want to configure ZeptoMail service for multiple applications, then you can create separate Mail Agents for each application. Eg., Mail Agent 1 will be used to send application 1 emails and Mail Agent 2 will be used to send application 2 emails.

From the list of Mail Agents, select any Mail Agent to view the related details. The details related to the Mail Agent are grouped under different tabs:

  • Overview - A summary of the number of Transactions using the Mail Agent.
  • Setup Info - Configure you Mail Agent to send emails using SMTP method or APIs in this section. Different plugins associated with ZeptoMail are also available.
  • Domains - Details of the domains that are linked with the particular Mail Agent.
  • Processed Emails - Logs of the emails that were processed using the Mail Agent.
  • Templates - Preset templates for each Mail Agent.
  • Webhooks - To trigger HTTP call back to the application, based on configured events, in a Mail Agent.
  • Email Tracking - To track the email activity - email open and click actions for the emails.
  • File Cache - To upload any inline images, attachments that need to be sent in the email. 

Overview

You can get an Overview of the Mail Agent (for the last 15 days) in terms of the number of emails, the number of bounces, opened count, and so on. This can be based on different chunks of time periods, chosen by you. 

The number of emails sent vs count of emails opened/ clicked along with the count of hard/ soft bounces is plotted in a chart to provide you an easy overview at a glance. 

Chart options

There are three chart options available on the upper-right corner of the chart. They are :

  • Download - You can download the chart to your local server.
  • Chart type -  You can choose between the two chart types available.
  • Date range - Gives the date range over which you wish to display the information.

Note:

You have to enable Email Tracking to track the number of opens and clicks.

Setup Info :

Transactional emails are generated by your application. You need to configure the application with the MailAgent in ZeptoMail to trigger emails from the application. There are two ways in which your emails will be sent - SMTP and API.

Navigate to the Setup Info tab to access these two methods. 

  • API Method : To connect to ZeptoMail via API method, use the Send Mail Token in the authorization header of your API request body. Copy the unique Send Mail Token generated for your account and add it to your API code.
  • SMTP Method : To connect to ZeptoMail via SMTP method, add the following details :

     
    • Server name : smtp.zeptomail.com
    • Port number and Authentication : 465(SSL), 587(TLS)
    • Username : email apikey (We also support applications that use the From address as the username)
    • Password : Visit here to check your password.
       
  • Wordpress plugin for ZeptoMail :

    If you are a WordPress website owner, you can connect your website to ZeptoMail using our plugin. You can get the plugin setup details from the WordPress tab. Click here to know more about the setup process. 



    Copy and use Send Mail Token to connect your application with this Mail Agent.

  • Bubble.io plugin for ZeptoMail :
    ​If you have built your application using Bubble.io, you can use the ZeptoMail plugin to directly send transactional emails from the application. Refer this guide to know more.


     
  • Joomla! plugin for ZeptoMail :
    You can send transactional emails from applications or websites hosted with Joomla! using the ZeptoMail plugin. Our guide here will help you with the installation and the usage of the plugin.


     
  • WHMCS plugin for ZeptoMail :
    The ZeptoMail plugin for WHMCS allows you to send transactional emails to clients using your service. The help document here lists the steps involved in installing the plugin.


     
  • While sending your email via SMTP, the bounce address added in your Mail Agent should be used. If you leave the bounce address field empty or configure it with an invalid bounce address, then ZeptoMail will use its default bounce address while processing your email.
  • If your SMTP application is restricting longer passwords, then you can generate a shorter password. Shorter passwords are generally less secure. Click on Generate new token to get your shorter password.
  • When you generate a shorter password, your application can either use the From address as username value or you can generate the new Username value for the shorter password by clicking on username value.

Domains

In this section, you can associate your domains to the Mail agents. Multiple domains can be added to a Mail Agent. All the emails sent using the associated domains are grouped under this Mail Agent. In this section you can: 

  • Associate or dissociate a domain
  • View the list of domains associated with your Mail Agent
  • View the verification status of the associated domains
  • View the DKIM, and the CNAME values for your associated domains
  • Setup bounce address(es) for your associated domains that are verified (DKIM, and CNAME)

You can add 100 domains in your account. The Domains page will provide you in-depth information about domains along with detailed instructions to verify domains, edit a domain or delete a domain.  

Domain setting option - The domain setting option allows you to restrict the sender addresses associated with the selected Mail Agent. Only those allowed addresses that you add will be used to send emails from the Mail Agent. 

Processed Emails

You can view the detailed log of all the emails processed by the Mail Agent in this section. The logs will be based on the processed time of the email. Select any email to view the status of the particular email. You can also use 'Search' to find the status of specific emails. 

The Processed Emails page has detailed instructions on using various parameters and also about the various delivery status associated with the email. 

Templates

The templates section lists all the templates associated with a particular Mail Agent. You can add new templates by choosing from the range of options available or import the template of your choice. The template key corresponding to each template can be copy pasted and used while sending out emails. 

More information on ZeptoMail templates can be found here

Webhooks

In most simple terms, Webhooks are user-defined HTTP callbacks that are triggered by an event. In ZeptoMail, Webhooks can be used to relay data based on recipient activity on the sent emails, to your application. The events for which the recipient data is relayed by the webhook are Opens, Clicks, and Bounces of the email. A Webhook instantly relays data to the configured URL and your application is instantly notified. 

When the specific event occurs, the Webhook is triggered. That is, an HTTP POST request is made to the URL (or URI) configured by the developer to receive the webhook. The most useful feature of email webhooks is getting the user details when any or all of these events occur. The Webhook URL has to be configured in ZeptoMail by the application developer to receive recipient details when these events occur. You can preview your webhook data within a Mail Agent and test it.

ZeptoMail supports various types of Webhooks for different purposes. Refer here to learn about Webhooks and its supported types.

Email Tracking

When you send Transactional emails, tracking the email to understand user behaviour becomes very vital for the application. Since Transactional emails are very critical, open and click-tracking provides information on how the users respond to your emails.

In some cases, you might need to know whether the email delivered to your user was opened or not. Email Tracking helps you to track the click and open status of the emails sent via ZeptoMail. 

This page provides you detailed information on Tracking and instructions to configure Tracking in ZeptoMail.  

File Cache

When you send emails, you might need inline images or attachments that need to be sent with the email. Those commonly used attachments can be uploaded to File Cache. Each file (image or attachment) you upload to ZeptoMail will have a unique FileCacheKey generated by the system. You need to use this FileCacheKey to link them to the Transactional emails sent by you. The total email size, including the attachments and inline images should not exceed 15 MB in size.  

​​

Refer File Cache section for detailed instructions for uploading and including inline Images/ Attachments to the emails. 

Mail Agent setting

The Mail Agent setting section allows you to do the following :

  • Add IPs to the IP restriction list.
  • Shutdown a Mail Agent.

Add to the IP restriction list

The IP restriction option allows you to restrict IPs that will be sending emails from your ZeptoMail account. This provides an additional security layer in case your send mail token is inadvertently compromised and prevents unauthorized parties from sending email through your account. To add to the list :

  1. Click Add IPs.
  2. You can either add individual IP addresses or a range.
  3. Click Add.
  4. You will be required to validate your identity, post which the IP will be added to the list. 

Shutdown and Delete a Mail Agent

You can delete the Mail Agents that you no longer use. Only Postmaster has permission to perform the deletion operation. Before deleting the Mail Agent, you have to initiate the Mail Agent shut down process. The shutdown period is for 45 days and your Mail Agent data will not be deleted during this period. After 45 days, ZeptoMail will automatically delete the Mail Agent and its information.

Here are a list of things to keep in mind before initiating the Mail Agent shutdown process:

  • Once the shutdown of a Mail Agent is initiated, the process and the associated actions cannot be reverted.
  • After the initiation of the shutdown, emails cannot be sent using HTTP or SMTP from the Mail Agent.
  • All actions performed by the Mail Agent such as scheduled emails, tracking, webhooks, triggering, etc., will be blocked immediately after the shutdown is initiated.
  • After Shutdown, information such as processed email logs, and reports will remain till the deletion of the Mail Agent.
  • After the deletion of the Mail Agent, all information corresponding to the Mail Agent except the associated domains will be deleted irreversibly.

Steps to initiate the shutdown process:

  1. Log in to ZeptoMail application.
  2. Launch Mail Agents section from the left panel.
  3. Select the Mail Agent you want to delete.
  4. On top right corner click on Mail Agent setting.
  5. Click on Shutdown Mail Agent


     
  6. In the Shutdown Initiation popup, agree to proceed and click on Shutdown.
  7. You will be required to validate your identity in order to shutdown your Mail Agent. Once validated, it will be deleted.

The Mail Agent will be permanently deleted after the completion of 45 days from the shutdown initiation period. 

Points to remember

  • You can add and use up to 100 domains in your ZeptoMail account.
  • All the domains you add can be associated to a single Mail Agent or multiple Mail Agents.
  • The domain should be verified, to use it in the Mail Agent for sending Transactional emails.
  • You need to configure a bounce email address with the verified domain in the Mail Agent.
  • You can use different domains, for sending different types of Transactional emails from the same MailAgent. This is purely based on your sending requirements.
    • Example: The company Zylker sends two types of transactional emails - Daily reports and account alerts from the same Mail Agent. It uses the sub-domain reports.zylker.com for daily reports and alerts.zylker.com for account alerts. Both these verified sub-domains are part of the same Mail Agent.
  • However, you can also send different emails using different Mail Agents. For instance, Zylker can use Mail Agent 1 to send welcome emails and Mail Agent 2 to send daily reports. Mail Agent 1 will have the sub-domain info.zylker.com added to it. Mail Agent 2 will have alerts.zylker.com sub-domain added to it.
  • The maximum number of recipients you can add in your email (which includes to, cc and bcc fields) is 500.
  • The maximum size of the email you can send including the headers, in-line images, and attachments is 15MB.
  • ZeptoMail does not support certain formats of in-line images and attachments. Click here to view the list of unsupported formats.

Note:

  • Before you get started it is important to know that ZeptoMail is for sending transactional emails like welcome emailers, password resets emails, OTPs. We do not support sending of bulk emails or promotional emails like newsletters or marketing campaign emails. If you are looking for a bulk email provider, check out Zoho Campaigns.