What's New - Feature updates in Zoho TeamInbox

Now you can receive and respond to messages from Facebook Messenger and keep them right next to your emails. Stay connected, stay organized, be present where your clients are, with the new Facebook Messenger channel for your teams.

Now manage all conversations from your professional Instagram account directly within Zoho TeamInbox. Create an Instagram channel and easily handle your Instagram conversations alongside emails and other channels, all from a single inbox. 

Team admins can now set response time goals using Rules, which the entire team should adhere to. Say goodbye to delays and hello to efficient and prompt responses with response time goal.

Now mark threads as duplicate if they are present in more than one inbox. This will avoid any confusion between your team members.They can easily identify that the email has already been received and responded to, preventing them from sending duplicate responses.

An empty inbox has no channel associated with it. Use empty inboxes as folders to sort and manage important threads from other inboxes.

Email threads can be endless, and more so with internal forwards and replies. 'Discussions' in Zoho TeamInbox is here to enhance your in-team conversations, in addition to the shared inboxes.

Keep your team's inboxes safe and clutter-free with our anti-spam feature. Block spam messages before they reach your inboxes using spam marking features for email addresses as well as for domains.

We are introducing WhatsApp shared inbox for Zoho TeamInbox. No more juggling between multiple applications to address your customer messages. Configure your WhatsApp business accounts to Zoho TeamInbox and manage all your messages, emails and other communication channels under a single roof. You can easily delegate messages to team members, engage in discussions within message threads, and ensure that your valued customers' messages are handled effectively and efficiently.

Now you can save your favorite combination of filters as Custom views allowing you to get to your conversation of interest easily. Manage and categorize  all your messages efficiently with Zoho TeamInbox.

We understand everyone needs a customized workspace. Meet your specific preferences and requirements with a customizable side bar. With a simple drag and drop option, you can effortlessly rearrange your thread views to perfectly suit your workflow. Temporarily disable specific thread views that no longer need your attention to have an organised and clutter free inbox.

Tired of managing your Telegram messages and emails in two different applications? Fret no more! With Zoho TeamInbox, managing your Telegram messages just got a whole lot easier. Create a shared inbox for your Telegram channel and manage all your messages in one centralized location. Say goodbye to scattered conversations and hello to efficient message management.

Front users can now migrate to Zoho TeamInbox – an uncomplicated, yet elegant shared inbox solution that will meet the functionalities of every possible business team, at flexible pricing plans.

Automate the process of sending a reply to acknowledge the sender that you are not available at the moment, and inform them when they can expect a response. You can set up the out-of-office reply from your personal inbox.

Introducing the Zoho Calendar widget! Create and schedule new events, invite participants, and be informed of the agenda of all your personal and group events right inside Zoho TeamInbox.

Personal Inbox is your private space within Zoho TeamInbox, where you can configure and connect your individual email account. With personal inbox, you can now manage all your individual emails and shared emails from a single interface. Save the hassle of having to switch applications and increase your productivity with intuitive inbox friendly features such as Snooze, Archive, Response Templates, Share Draft and so on. 

In addition to POP, you can now connect your inbox with Zoho TeamInbox via IMAP.

You can now export emails from your shared inboxes in Zoho TeamInbox as a ZIP of EML files.

If your email is hosted on Zoho Mail, you can now migrate all your emails to Zoho TeamInbox easily. The organization admin or moderator can initiate migration from under the Organization Settings. Enter the source email address and the destination inbox for migrating emails, and you're all set. 

While composing emails you can choose to 'Ask read receipts' from your recipients. When they receive the email, they will also receive your 'Read Receipt' request, if the email service and client support the feature. Upon accepting the request, you will receive a notification of when the email was read.

Send out emails from your individual sender addresses and not just from your group addresses. Add your addresses and select them while composing emails.

Measure team and individual performance with insightful reports and metrics on Zoho TeamInbox. View detailed reports for a specific inbox or a specific member.

Get alerts on what's happening in Zoho TeamInbox to your registered email address or as a push notification to your mobile or via Zoho Cliq. Choose the events you want to be notified about. 

You can now create and associate any number of sender addresses with your inboxes to use them while sending out emails.

In every thread you will now find an option to Forward them to people outside Zoho TeamInbox organization. 

Create response templates for frequent queries and let your team use them while composing emails.

An option to mark emails as spam and a separate view for spams have been included.

Protect your files with passwords while downloading the email attachments. Enable this option from User Preferences under Settings.

Create shared inboxes and manage incoming emails with your team. Send email copies to Zoho TeamInbox either by enabling email forwarding or via POP.

• Conduct internal discussions on every thread using comments. @mention teammates to include them in your conversation. Learn more
• Share email drafts with your team to get peer review and always ensure appropriate responses. Learn more

• Assign owners to threads to distribute work among the team members. Learn more
• Archive threads once the conversation has ended to keep your space clean for ongoing conversations. Learn more
• Snooze threads of lesser priority or those that you want to be reminded of later. Learn more
• Use tags to group emails based on topics and access information with ease. Learn more

• Activity log lets the admin keep track of all the happenings in the organization. Learn more
• User roles and permissions helps admin decide what entities the team members can access. Learn more

Zoho TeamInbox' web app and mobile apps are now available for public access.