Get Signals
Purpose
To fetch all the signals in your CRM account.
Endpoints
Request Details
Request URL
{api-domain}/crm/{version}/settings/signals
Header
Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52
Scope
scope=ZohoCRM.settings.signals.ALL
(OR)
scope=ZohoCRM.settings.signals.READ
Sample Request
Copiedcurl "https://www.zohoapis.com/crm/v5/settings/signals"
-H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf"
-X GETResponse JSON Keys
- display_labelstring
The display label of the corresponding signal.
- extensionJSON object
The details of the extension that the signal is raised from. This can be Email and related insights or any of the integrations you have enabled.
- feature_availabilityJSON object
Represents whether the event is available for scoring rules or signals.
- namespacestring
Represents the unique identifier of the corresponding signal.
- chat_enabledboolean
Represents whether the signal can be raised through chat.
- enabledboolean
Represents whether the signal is visible to the user in the UI while creating a scoring rule.
- idstring
Represents the unique id of the corresponding signal.
- negative_signalboolean
Represents that the event is an unfavorable one. Email bounces, campaign bounces etc are called negative events, and may carry negative scores in a scoring rule.
- filtersJSON array
Available for Desk integration. This array gives the details of the signal such as the feature availability, various notification channels, ID, and display name.
Possible Errors
- INVALID_URL_PATTERNHTTP 404
Please check if the URL trying to access is a correct one
Resolution: The request URL specified is incorrect. Specify a valid request URL. Refer to request URL section above. - AUTHENTICATION_FAILUREHTTP 401
Authentication failed
Resolution: Pass the access token in the request header of the API call. - OAUTH_SCOPE_MISMATCHHTTP 401
Unauthorized
Resolution: Client does not have the required scope. Create a new client with valid scope. Refer to scope section above for more details. - INTERNAL_ERRORHTTP 500
Internal Server Error
Resolution: Unexpected and unhandled exception in Server. Contact support team. - INVALID_REQUEST_METHODHTTP 400
The http request method type is not a valid one
Resolution: You have specified an invalid HTTP method to access the API URL. Specify a valid request method. Refer to endpoints section above.
Sample Response
Copied{
"signals": [
{
"display_label": "Incoming",
"extension": {
"display_label": "Email",
"namespace": "Email",
"id": "3652397000000112001",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Email_Incoming__s",
"chat_enabled": false,
"id": "3652397000000112019",
"enabled": true
},
{
"display_label": "Competitor Alert",
"extension": {
"display_label": "Email",
"namespace": "Email",
"id": "3652397000000112001",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Email_Incoming_Competitors__s",
"chat_enabled": false,
"id": "3652397000004458132",
"enabled": true
},
{
"display_label": "Open",
"extension": {
"display_label": "Email Insights",
"namespace": "EmailInsight",
"id": "3652397000000112003",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "EmailInsight_Open__s",
"chat_enabled": false,
"id": "3652397000000112021",
"enabled": true
},
{
"display_label": "Click",
"extension": {
"display_label": "Email Insights",
"namespace": "EmailInsight",
"id": "3652397000000112003",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "EmailInsight_Click__s",
"chat_enabled": false,
"id": "3652397000000112023",
"enabled": true
},
{
"display_label": "Bounce",
"extension": {
"display_label": "Email Insights",
"namespace": "EmailInsight",
"id": "3652397000000112003",
"type": 2
},
"negative_signal": true,
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "EmailInsight_Bounce__s",
"chat_enabled": false,
"id": "3652397000000112025",
"enabled": true
},
{
"display_label": "Missed",
"extension": {
"display_label": "Call",
"namespace": "Telephony",
"id": "3652397000000112005",
"type": 2
},
"negative_signal": true,
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Telephony_Missed__s",
"chat_enabled": false,
"id": "3652397000000112027",
"enabled": false
},
{
"display_label": "Not Picked",
"extension": {
"display_label": "Call",
"namespace": "Telephony",
"id": "3652397000000112005",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Telephony_NotPicked__s",
"chat_enabled": false,
"id": "3652397000000117001",
"enabled": false
},
{
"display_label": "Responded",
"extension": {
"display_label": "Survey",
"namespace": "Survey",
"id": "3652397000000112007",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Survey_Responded__s",
"chat_enabled": false,
"id": "3652397000000112029",
"enabled": true
},
{
"display_label": "Visited",
"extension": {
"display_label": "Survey",
"namespace": "Survey",
"id": "3652397000000112007",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Survey_Visited__s",
"chat_enabled": false,
"id": "3652397000000815015",
"enabled": true
},
{
"display_label": "Open",
"extension": {
"display_label": "Campaigns",
"namespace": "Campaign",
"id": "3652397000000112009",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Campaign_Open__s",
"chat_enabled": false,
"id": "3652397000000112031",
"enabled": true
},
{
"display_label": "Click",
"extension": {
"display_label": "Campaigns",
"namespace": "Campaign",
"id": "3652397000000112009",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Campaign_Click__s",
"chat_enabled": false,
"id": "3652397000000112033",
"enabled": true
},
{
"display_label": "Hard Bounce",
"extension": {
"display_label": "Campaigns",
"namespace": "Campaign",
"id": "3652397000000112009",
"type": 2
},
"negative_signal": true,
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Campaign_Bounce__s",
"chat_enabled": false,
"id": "3652397000000112035",
"enabled": true
},
{
"display_label": "Soft Bounce",
"extension": {
"display_label": "Campaigns",
"namespace": "Campaign",
"id": "3652397000000112009",
"type": 2
},
"negative_signal": true,
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Campaign_Soft_Bounce__s",
"chat_enabled": false,
"id": "3652397000005653005",
"enabled": true
},
{
"display_label": "Missed Chat",
"extension": {
"display_label": "SalesIQ",
"namespace": "Livedesk",
"id": "3652397000000112011",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Livedesk_MissedChat__s",
"chat_enabled": false,
"id": "3652397000000112037",
"enabled": true
},
{
"display_label": "New Ticket",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewTicket__s",
"chat_enabled": false,
"id": "3652397000000112039",
"filters": [
{
"display_label": "Leads",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewTicket_Lead__s",
"id": "3652397000000112065",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Contacts",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewTicket_Contact__s",
"id": "3652397000000112067",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Potential Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewTicket_Potential__s",
"id": "3652397000000112069",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewTicket_Customer__s",
"id": "3652397000000112071",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
}
],
"enabled": true
},
{
"display_label": "New Comment",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment__s",
"chat_enabled": false,
"id": "3652397000000112041",
"filters": [
{
"display_label": "Leads",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewComment_Lead__s",
"id": "3652397000000112073",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Contacts",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewComment_Contact__s",
"id": "3652397000000112075",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Potential Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewComment_Potential__s",
"id": "3652397000000112077",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewComment_Customer__s",
"id": "3652397000000112079",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
}
],
"enabled": true
},
{
"display_label": "New Response",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewResponse__s",
"chat_enabled": false,
"id": "3652397000000112043",
"filters": [
{
"display_label": "Leads",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewResponse_Lead__s",
"id": "3652397000000112081",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Contacts",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewResponse_Contact__s",
"id": "3652397000000112083",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Potential Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewResponse_Potential__s",
"id": "3652397000000112085",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
},
{
"display_label": "Customer",
"feature_availability": {
"scoring": false,
"signals": true
},
"name": "Support_NewResponse_Customer__s",
"id": "3652397000000112087",
"type": 1,
"notify_via": [
{
"enable": false,
"type": "crm"
},
{
"enable": false,
"type": "cliq"
},
{
"enable": false,
"type": "slack"
},
{
"enable": false,
"type": "cisco"
}
]
}
],
"enabled": true
},
{
"display_label": "Ticket Overdue",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_TicketOverdue__s",
"chat_enabled": false,
"id": "3652397000000112045",
"enabled": true
},
{
"display_label": "Ticket Escalated",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_TicketEscalated__s",
"chat_enabled": false,
"id": "3652397000000112047",
"enabled": true
},
{
"display_label": "New Rating",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewRating__s",
"chat_enabled": false,
"id": "3652397000000112049",
"enabled": true
},
{
"display_label": "Leads",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewTicket_Lead__s",
"chat_enabled": false,
"id": "3652397000000112065",
"enabled": false
},
{
"display_label": "Contacts",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewTicket_Contact__s",
"chat_enabled": false,
"id": "3652397000000112067",
"enabled": false
},
{
"display_label": "Potential Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewTicket_Potential__s",
"chat_enabled": false,
"id": "3652397000000112069",
"enabled": false
},
{
"display_label": "Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewTicket_Customer__s",
"chat_enabled": false,
"id": "3652397000000112071",
"enabled": false
},
{
"display_label": "Leads",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_Lead__s",
"chat_enabled": false,
"id": "3652397000000112073",
"enabled": false
},
{
"display_label": "Contacts",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_Contact__s",
"chat_enabled": false,
"id": "3652397000000112075",
"enabled": false
},
{
"display_label": "Potential Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_Potential__s",
"chat_enabled": false,
"id": "3652397000000112077",
"enabled": false
},
{
"display_label": "Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_Customer__s",
"chat_enabled": false,
"id": "3652397000000112079",
"enabled": false
},
{
"display_label": "Leads",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewResponse_Lead__s",
"chat_enabled": false,
"id": "3652397000000112081",
"enabled": false
},
{
"display_label": "Contacts",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewResponse_Contact__s",
"chat_enabled": false,
"id": "3652397000000112083",
"enabled": false
},
{
"display_label": "Potential Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewResponse_Potential__s",
"chat_enabled": false,
"id": "3652397000000112085",
"enabled": false
},
{
"display_label": "Customer",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewResponse_Customer__s",
"chat_enabled": false,
"id": "3652397000000112087",
"enabled": false
},
{
"display_label": "zoho.support.ticket.status.change",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_TicketStatusChange__s",
"chat_enabled": false,
"id": "3652397000000117003",
"enabled": false
},
{
"display_label": "zoho.support.ticket.priority.change",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_TicketPriorityChange__s",
"chat_enabled": false,
"id": "3652397000000117005",
"enabled": false
},
{
"display_label": "zoho.support.newcomment.supportrep",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_SupportRep__s",
"chat_enabled": false,
"id": "3652397000000117007",
"enabled": false
},
{
"display_label": "Mention",
"extension": {
"display_label": "Desk",
"namespace": "Support",
"id": "3652397000000112013",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Support_NewComment_Mention__s",
"chat_enabled": false,
"id": "3652397000000268005",
"enabled": true
},
{
"display_label": "Post",
"extension": {
"display_label": "Facebook",
"namespace": "Facebook",
"id": "3652397000000112015",
"type": 2
},
"feature_availability": {
"scoring": false,
"signals": true
},
"namespace": "Facebook_NewPost__s",
"chat_enabled": false,
"id": "3652397000000112051",
"enabled": true
},
{
"display_label": "Comment",
"extension": {
"display_label": "Facebook",
"namespace": "Facebook",
"id": "3652397000000112015",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Facebook_NewComment__s",
"chat_enabled": false,
"id": "3652397000000112053",
"enabled": true
},
{
"display_label": "Like",
"extension": {
"display_label": "Facebook",
"namespace": "Facebook",
"id": "3652397000000112015",
"type": 2
},
"feature_availability": {
"scoring": true,
"signals": true
},
"namespace": "Facebook_NewLike__s",
"chat_enabled": false,
"id": "3652397000000112055",
"enabled": true
},
{
"display_label": "Direct Message",
"extension": {
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{
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{
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{
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{
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{
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{
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{
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{
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{
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]
}