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The API-only plan gives users access to most Zoho Sign features only through our REST APIs for the purpose of integration and automation with their in-house apps, websites, and other 3rd-party services. Whereas, the other general plans give users direct access to Zoho Sign and its various features through the app's web and mobile interfaces for their all-round needs.
There is no periodic subscription fee or per user licensing cost associated with the API-only plan. However, to get documents signed using our REST APIs, you would need to purchase Zoho Sign credits. The Zoho Sign credit is an add-on that can be purchased in denominations of 500 at US$0.10US$0.1 per credit. Therefore, you can purchase a minimum of five hundred credits to be added to your account for US$50US$50. Each envelope you send through API consumes 5 Zoho Sign credits from the total credits you have left in your Zoho Sign account.
No, consumption of Zoho Sign credits is confined only to the calls that send out documents for signature and trigger activity incurring additional cost due to fees paid to 3rd-party providers. All other API calls such as information fetch calls, update calls, user and account management calls do not consume any Zoho Sign credits.
Zoho Sign credits are also consumed when you use integrated services such as envelope delivery via SMS, recipient authentication, digital timestamping, and other trust services offered in Zoho Sign. This is due to the additional cost incurred by the fees paid to 3rd-party providers offering these services. The consumption rate for each of these services vary and are as outlined in this consumption chart.
You can configure alerts in the subscription details page of your Zoho Sign account where you can set low and critically low values based on the volume of your credit usage. You will receive an email reminder to purchase more Zoho Sign credits when the credits left in your account fall below these values.
The Zoho Sign credits you purchase remain valid until they are consumed and as long as you have an active Zoho Sign account. They do not have an expiry date.
No, you don't have to. When you sign up for the first time to Zoho Sign, you avail a free 14-day trial of the app. The Enterprise trial offers access to all the features in Zoho Sign, including the APIs which you can use to send up to 10 trial documents for testing. But if you are already subscribed to the Enterprise or the API-only plan, you can send up to 50 test documents per month by passing 'testing=true' as a parameter in your API calls without needing to purchase Zoho Sign credits or consuming existing credits. However, all trial and test documents will carry a watermark which cannot be removed.
You are limited to using the Zoho Sign web and mobile apps to access and configure only non-workflow actions such as reports, user profile, account settings, and subscription settings in the API-only plan. Signing documents or initiating workflows from the app interface is disabled on the API-only plan as it is intended entirely for programmatic command-line scenarios to integrate Zoho Sign with other applications for automated usage. If you want to make use of our web and mobile apps and also our REST APIs, we recommend you purchase the Enterprise plan along with a sufficient amount of Zoho Sign credits as add-ons.
Yes, features like AI assistant may be subject to additional cost in the future. In addition, components like SDKs may incur separate licensing costs depending on the kind of use and the degree of support needed. For queries and assistance, leave us a message here. For a license quote, let us know your requirements here.
Yes, separate product or provider license restrictions may apply when you use integrations with other applications and services. Data center limitations may apply for some product features and integrated services due to geographical and regulatory restrictions.
Zoho Sign presently supports 22 languages on its interfaces. These are Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Slovakian, Spanish, Swedish, Thai, and Vietnamese.
Yes. We provide 24/5 API technical support for both trial and paid users, except on public holidays.
