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Articles
What are articles?
Articles are a collection of self-service materials that you can draft inside SalesIQ and share with customers on the chat window during a conversation or display in the visitor chat window for self-service.
How can I create new articles?
- Inside the SalesIQ dashboard, navigate to Resources > Articles.
- Click on Add.
How do I enable articles in the visitor chat window?
- Navigate to Settings > Brands > {Your brand name} > Configurations > Channels.
- On the Website channel row, turn on the Knowledge Base toggle.
How do I sync my Zoho Desk articles to SalesIQ?
Click here to learn how to sync your Zoho Desk articles.