About our cookie policy
At Zoho SalesIQ, we use cookies to collect and analyze the visitor's data when they land on the website. This helps us provide the best user experience to the visitors on the website. Here, we will discuss what cookies we add to the site, what visitor metrics we track, for what purpose.
What is a cookie?
A cookie is a small text file that is stored on the visitor's computer or other internet-connected devices to identify your browser, provide analytics, and remember information about your visitors, such as their language preferences. Learn more
Why does Zoho SalesIQ use cookies?
The cookies set by Zoho SalesIQ vary based on the functionality it provides. SalesIQ uses cookies to provide certain functionality of the chat widgets, such as storing the embed position on the screen, and requesting tracking permission using GDPR. These cookies also help you manage visitor preferences to enhance the experience in the website/app based on their interest and needs. Cookies are also used for analytics and reporting purposes.
Why should JS API (.salesiq.domain()) in SalesIQ be enabled?
Javascript API (.salesiq.domain()) allows you to track the visitor’s data across sub-domains within the same domain. Also, the visitor's chat will be continued across the sub-domains without disconnecting. To know more, click here.
So, this data can be accessed through SalesIQ JS API and can be used in REST API
Note: * denotes top-level domain (TLD) name
| Cookie name and details | TTL | Purpose | Domain | If JS API (.salesiq.domain())enabled |
| "zld"+<@lsid@>+"state" | 5 mins | This cookie stores the minimization and maximization state of an embed on the website. | xyz.domain.* | domain.* |
| "zld"+<@lsid@>+"dragpos" | 5 mins | This cookie stores the position of the embed on the website | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"_zldp" | 2 years | This cookie identifies the unique visitors for the website | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"_zldt" | 1 day | This cookie identifies unique visits for a visitor in the website | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"_siqid" | 2 years | This cookie helps you track users across all domains | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"_uuid" | 2 years | This cookie provides user id needed in REST API to get the data of the current user. | xyz.domain.* | domain.* |
| isiframeenabled | 1 day | This cookie is set when the Live Chat feature is disabled by proactive chats/trigger/JSAPI | xyz.domain.* | domain.* |
| "gdpr_"+<@screenname@>+"__donottrack" | 1 month | This cookie stores the GDPR consent from the visitor - enable/disable tracking | xyz.domain.* | domain.* |
| "gdpr_"+<@screenname@>+"_trackingconfig" | 1 month | This cookie stores the GDPR consent configured in the SalesIQ portal | xyz.domain.* | domain.* |
| "zld"+<@lsid@>+"Article_"+<@article_id@> | 1 day | The cookie stores if an article/FAQ is liked or not by the visitor | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"mc_cid" | 1 day | This cookie tracks Mailchimp details about the visitor via campaign id & member email's unique id | xyz.domain.* | domain.* |
| <@screenname@>+"-"+"mc_eid" | 1 day | This cookie tracks Mailchimp details about the visitor via unique id & member email's unique id | xyz.domain.* | domain.* |
| "JSESSIONID" | When the browsing session ends | This cookie is generated by servlet containers like Tomcat and used for session management for the HTTP protocol | salesiq.zohopublic. * | salesiq.zohopublic. * |
| "LS_CSRF_TOKEN" | When the browsing session ends | This cookie is used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitor | salesiq.zohopublic. * | salesiq.zohopublic. * |
| e3de1f7d42(random checksum) | When the browsing session ends | This cookie is used for internal load balancing of SalesIQ servers | salesiq.zohopublic. * | salesiq.zohopublic. * |
| "shopifyat_"+<@lsid@> | Undefined | Used in the Shopify app to authenticate the SalesIQ API request | salesiq.zoho.* | Not Applicable |
| "fbpgsr_"+<@lsid@> | Until cleared | Used in the Facebook app to authenticate the SalesIQ API request | salesiq.zoho.* | Not Applicable |
| _zldvfp | 6 months | Used to identify visitors referred from email campaigns | xyz.domain.* | Not Applicable |
| uesign | 1 month | This cookie is used to manage the security of the applications. | salesiq.zoho.* | Not Applicable |
Extra Cookies - JS API (.salesiq.domain()) enabled
| Cookie name | Cookie Domain |
| "ZLD"+<@lsid@> TTL: 310 seconds Purpose: This cookie stores the Live Chat attender details and visitor details | domain.* |
| "ZLD"+<@lsid@>+"WAITING" TTL: Embed waiting time Purpose: This cookie stores the waiting time of the chat time details for a chat | domain.* |
| "ZLD"+<@lsid@>+"WTIME"" TTL: Embed waiting time Purpose: The cookie stores the remaining waiting time details for a chat | domain.* |
| "ZLDTRIGGER"+<@lsid@> TTL: 310 seconds Purpose: This cookie stores the trigger details when the visitor is contacted | domain.* |
| <@chatId@>+"_translate" TTL: 180 seconds Purpose: This cookie stores if the chat translation is enabled or not | domain.* |
| <@chatId@>+"_sound" TTL: 180 seconds Purpose: This cookie stores if the sound in the Live Chat is muted or not | domain.* |
| <@avuid@>+"_accesstime" TTL: 1 day Purpose: This cookie stores the last fetched conversation's end time | domain.* |
| "ZLD"+<@appid@>+"avuid" TTL: 310 seconds Purpose: This cookie stores the avuid unique id to denote a visitor | domain.* |
| "ZLD"+<@lsid@>+"avuid" TTL: 310 seconds Purpose: This cookie stores the avuid unique id to denote a visitor | domain.* |
| "ZSIQ"+<@widgetcode@>+"blocked" TTL: 30 days Purpose: This cookie stores information if the IP is blocked or not | domain.* |
| "ZLD"+<@lsid@>+"tabowner" TTL: 180 seconds Purpose: This cookie stores the wms session id | domain.* |
Note:
| Field | Datatype |
| <@lsid@> | long |
| <@chatId@> | string |
| <@widgetcode@> | string |
| <@screenname@> | string |
| <@article_id@> | long |
How can your visitors manage cookies?
Most browsers allow users to control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers. However, please note that if your visitors disable the cookies, some features of the SalesIQ chat widget and tracking may not work as desired and may provide inaccurate results.
Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser
- Opera
- Opera Mobile
- Ulaa
If you have any queries or need any more information on cookies placed by the SalesIQ application, please email us at support@zohosalesiq.com