My Quarantine in Zoho eProtect
Incoming emails that do not pass security filters will be quarantined in eProtect for the admin's perusal. From the Quarantine section, admins can choose to either deliver or deny the emails. Further, notifications can also be configured for the quarantined emails to ensure that they are not missed. As an eProtect user, you will also be able to view the quarantined emails that your email address has encountered in the My Quarantine section.
My Quarantine section will be visible to all the users who have been included as Self Moderators in the Quarantine section in Zoho eProtect. Reach out to your organization's administrator to enable My Quarantine view for your account.
To view user-specific quarantined emails, follow these steps:
- Log in to your Zoho eProtect account.
- Navigate to My Quarantine on the left pane. All your incoming emails that have been quarantined will be listed.
- Select Filter from the top menu to narrow down the results based on the reason for quarantine.
- Further, you can refresh the contents to view any new information.
- The following table lists all the reasons for an incoming quarantine.
| Quarantined reason | On Deliver action | On Deny action |
| SPF Fail | The domain gets added to the Trusted Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| SPF Soft Fail | The domain gets added to the Trusted Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| DKIM Fail | The domain gets added to the Trusted Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| DMARC Fail | The domain gets added to the Trusted Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| DNSBL | The domain gets added to the Trusted Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| Blocked Email | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
| Blocked Domain | The domain gets added to the Allowed Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| Blocked TLD | The domain gets added to the Allowed Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| Blocked IP | The email address gets added to the Allowed emails list. | The domain gets added to the Blocked Domains list with Reject action. |
| Cousin Domain Spam | The domain gets added to the Allowed Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| Blocked sender pattern | The domain gets added to the Allowed Domains list. | The domain gets added to the Blocked Domains list with Reject action. |
| Blocked subject pattern | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
| Blocked content pattern | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
| Display Name Spoofing | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
| Quarantined Country | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
| Blocked recipient | The email address gets added to the Allowed emails list. | The email address gets added to the Blocked emails list with Reject action. |
Note:
The incoming quarantine data will be available for 60 days from the date of receipt, post which they will be cleaned up if no action is taken.