Logs

In Zoho eProtect, you can assign multiple administrators to manage your organization's archival and email protection needs. In such cases, one or more admins can create users, rules, alerts, etc. Most regulatory bodies require businesses to track and monitor the activities done by admins for compliance and audit purposes. The Logs section in Zoho eProtect records the actions done by all the organization's administrators and helps you to stay compliant with the industry norms.

Audit Logs

The Audit Logs section records the admin actions and categorizes them as General, eDiscovery, and Email Protection. You can search and view the actions performed by an admin based on a wide range of filter options. 

Follow these steps to view Audit Logs: 

1. Log in to Zoho eProtect and select Logs in the left menu. 
2. Select Audit Logs.
3. Choose the appropriate Category in the Filters drop-down: 
   1. eDiscovery
   2.  General 
   3. Email Protection 
      
4. To refine further, include additional filters from the below options based on your requirements: 
   1. Organization
   2. Retentions
   3. Investigations
   4. Holds
   5. Saved search
   6. Tags
   7. Exports
   8. Audits
   9. Search
   10. Filters
5.  Select the date range for which you need to view the logs. 
6. Click Refresh to view recent data.
   
7. You can export and download the audit logs to your local device. Click on the Export button.
   
8. If you wish to password protect the logs, you can enter a suitable password and select Download audit.
   
9. The files will be downloaded.

Delivery logs

This section gives you the details of all the emails that are processed in Zoho eProtect and sent to the email service provider. Delivery Logs display the below information:

• From - Displays the sender's email address
• Recipient - Displays the recipient's email address
• Sent time - Displays the message sent time
• Email size - Displays the email size
• Status - Displays the message delivery status
• Sender IP - Displays the senders IP address.

To view the delivery logs, follow these steps :

1. Log in to Zoho eProtect and select Logs in the left menu. 
2. Navigate to Delivery logs.
3. You can customize the view based on :
   1. Time range - By selecting the desired time range.
      
   2. Message details - By choosing the required message details.
      
4. Select a desired email to view more details that include:
   • Original sender
   • Authentication status
   • MessageID
   • Spam count
   • Email delivered time
   • Relay address
   • Bounce reason (if applicable)
   • Delivery type (Direct / Route)
5. If required, click the export icon to download the log as a CSV file.