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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Zoho crm

Zia - The transformative AI engine from Zoho

Zia is an AI companion within Zoho CRM, and she's here to help you manage your CRM intelligently. Zia can fetch the information you want, take notes as you dictate, predict the outcome of sales activities, detect anomalies, automate mundane tasks, and more! Stay on top of every activity with the newest member of your team—talk to Zia today.  

Sign Up For Free
  • ZIA
  • Sales Assistant
  • Predictions
  • Anomaly Detection 
  • Zia for emails
  • Intelligent Automation
  • Competitor Alert
  • Voice of the Customer
  • Strategy Influencer
  • Data Enrichment
  • Recommendation
  • Churn Prediction
  • Prediction Builder
  • Next Best Experience
  • Assignment Suggestion
  • Workflow Suggestion
  • Best Time to Contact
  • Zia Vision
shadow
Sales Assistant

Zia can talk, and she has a lot to say

What makes Zia special is that she is a conversational assistant, who can understand commands and queries issued over text and voice. You can get so much done with just a conversation with Zia - just pick a channel!

Learn more

Chat with Zia 

You don't have to go digging through your database to find what you're looking for—just ask Zia, and she'll do it for you. All your data, figures, reports, and charts are just a text away.

Call Zia

If you're on the move or can't type, that's alright. Zia is a conversational AI—just call her with a question and she'll either read out the answer or display it. Zia can also record your voice to create reminders, take notes, or update records.

Predictions

Predict sales with Zia

When there are too many deals in the sales pipeline, it's hard for salespeople to chase the right leads. With Zia, that's no longer a problem. She can predict the win probability of every ongoing deal and assign a dynamic score based on how close they are to conversion. Stay focused on the right targets!

Learn more
lead_deal_prediction
Anomaly Detection

Zia can identify sales anomalies

You don't have to wait for an end-of-the-month report to detect deviations in sales activities and numbers. With Zia, you can get updates on anomalies in real time and act on them quickly. Zia can detect oncoming anomalies in your sales trends, giving you enough time to avert a drop in revenue or prepare for a surge in incoming leads.

Learn more
detect_anomalies
Zia for emails

Zia makes your emails smarter

Zia enriches customer records by retrieving information from email signatures, extracts event information from emails, and helps you analyze their intent, sentiment, and emotion. Additionally, Zia's generative AI capabilities help you create high-quality emails, thereby saving you valuable time and effort.

Learn more
sentiment_analysis

Start selling smarter, better and faster

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Mobile CRM app for SFA - Zoho CRM
Intelligent Automation

Automate macros with Zia

Zia learns the usage patterns of your team members and makes personalized automation suggestions so they can complete their routine tasks faster. Zia also calculates the efficiency of your workflows and stops you from making mistakes, like sending an email template twice to the same user.

Learn more
macro_suggestion
Competitor Alert

Zia keeps an eye on the competition, so you don't have to.

Your sales team receives thousands of emails every day, and critical ones sometimes fall through the cracks. For example, when your prospect sends you an email to find out how you fare against your competitors, you just can't afford to miss it. With Zia's Competitor Alerts, you are in the loop every time a prospect mentions your competitor in their email content. Zia scans your emails in real time and notifies you whenever a competitor's name pops up.

Instant notifications
wherever you are.

Receive instant alerts on SalesSignals, Zia Alerts, Cliq, or Slack every time a prospect talks about your competitor.

Identify prospect sentiments

Zia can analyze an email and understand how your prospect feels about your competitor. This gives you quick insights to help you understand their requirements better.

Competitor Alert screen
Voice of the Customer

Proactively identify customer needs with centralized insights

Stay on top of what customers are saying about your brand across multiple channels. Use a wide range of charts to understand customers' needs and preferences. Gauge their views of your competitors to know where you stand in the market. Align your business operations in line with your customers' requirements and improve their overall brand experience.

Learn more
best_time_to_contact
Strategy Influencer

Harness intelligent insights for key business goals

Obtain insights about your organizational trends, business target suggestions, and ways to achieve the targets. Leverage these insights to devise realistic and optimal business goals for maximum productivity.

Learn more
best_time_to_contact
Data Enrichment

Enrich data with Zia

Do you suffer from incorrect, out of date, or incomplete CRM data? No worries. Zia helps you collect information on contacts, accounts, and leads, and enriches those records automatically. She performs periodic checks from time to time to keep your data up to date and accurate.

Learn more
data_enrichment
Recommendation

Boost your productivity with recommendations

When your business offers multiple products or services, it can be hard to pitch the right one to your customer. Zoho CRM helps you identify the right product or bundles to pitch to a customer and capitalize on your upsell and cross-sell opportunities.

Learn more
Factors involved in churn prediction
Churn Prediction

Proactively predict customer loss

Imagine being able to predict a customer's actions before they even make a decision. That's the power churn prediction provides. Zia's here to revolutionize the way you foresee and prevent customer loss. By analyzing customer patterns and behaviors, Zia can help you take proactive measures to retain churning customers. Click below to learn more about how this works!

Learn more
best_time_to_contact
Prediction Builder

Build new predictions

Harness the power of predictive AI with Prediction Builder—a tool for building custom Zia predictions from scratch—for any module in Zoho CRM. Just select the desired field, and let Zia do the rest.

Learn more
Predict a wide range of information for your business with Zia's prediction builder
Next Best Experience

Provide personalized customer experiences

Provide an experience for your customers that goes beyond the transactional nature of business. Creating a customer journey that involves delivering personalized and real-time experiences is an effective way to win customer loyalty. And the best part is that Zia does all of this for you at the click of a button by suggesting which next best actions will help you strengthen your customer relationships. Click below to learn more!

Learn more
Schedule meetings using Zia
Assignment Suggestion

Let Zia assign records to the right people

One of the most important factors in successfully converting a lead or closing a deal is assigning records to the right people. Zia can now assign records to the most qualified reps based on their history of handling similar tasks. Get a glimpse into the algorithm black box to help you understand and control how Zia segments your records, chooses relevant users, and the factors that influence Zia's assignments.

Zia automatically assigns a record to the best user their track record
Workflow Suggestion

Zia finds patterns and suggests workflows

Zia combs through your audit logs and activity history to identify patterns in your data and suggests pre-built workflows to make your sales process easier. You can choose to deploy these workflows immediately or edit them as needed, allowing your sales teams to save time and focus on closing deals.

Zia automatically assigns a record to the best user their track record
Best Time to Contact

Find the best time to contact with Zia

No more unanswered calls and unopened emails! Zia gives smart suggestions for the best time and day of the week to contact each customer, so that you can connect with them immediately.

Learn more
best_time_to_contact
Zia Vision

Validate images added to CRM with Zia Vision

Zia could talk, and now it can see. Zia can scan the images that users upload to a record and classify them as desirable or undesirable. Train Zia to identify objects in an image with samples, and configure how it should respond when an image is deemed undesirable. Keep image spam in check with Zia Vision.

sentiment_analysis

Here's what some of our customers have to say about

how Zia helps their business:

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Improved Sales. Lasting Relationships.Faster Growth.

15-day free trial. No credit card required.

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ZIA
  • Sales Assistant
  • Predictions
  • Anomaly Detection 
  • Zia for emails
  • Intelligent Automation
  • Competitor Alert
  • Strategy Influencer
  • Data Enrichment
  • Recommendation
  • Prediction Builder
  • Assignment Suggestion
  • Workflow Suggestion
  • Best Time to Contact
  • Zia Vision