Bigin by Zoho CRM, an exclusive pipeline-centric CRM solution built for small businesses. Learn more
How free is "free CRM software"?
How small businesses can benefit from free CRM?
Zoho CRM's free edition can support up to 3 users and offers critical features that a business of that size needs. This includes leads, deals, and contact management, tasks and events, multichannel marketing, integrations to other Zoho apps, and more! For more information, check out the full feature list.
What are the features available in Zoho’s free CRM?Manage your contacts efficiently
Zoho CRM's free tool helps you create, manage, and organize data in a way that drives sales and revenue. You can create connections, log sales activities, add notes, create tasks, qualify leads, view deals, and more with our multipurpose digital contact book. Say goodbye to clunky spreadsheets and move your business onto a more simple and robust solution.
Lead & Contact Management
Build a lasting relationship with your leads and customers and make them your fans.
Deal Management
Make the most out of every business opportunity, sign deals on the fly and drive revenue with ease.
Account Management
List all contacts and deals associated with one organization and manage them faster.
Email marketing done smarter
Zoho CRM makes email marketing more convenient, efficient, and personalized. You can write beautiful copies with our powerful editor, equipped with a ton of formatting options, and add important attachments. You can also create workflows, use templates, email opt out, and more, to write personalized emails that truly speak to your leads.
Learn moreFind Leads Online
For small businesses, a good website can serve as a goldmine for new and repeat business opportunities. It's important to keep track of lead activity online and solicit contact information, in order to move them into your sales cycle. With the free CRM, you can do that effortlessly.
Track visitors with SalesIQ
Track how the audience interacts with the content website, chat with them live, and improve conversions!
Learn moreCreate leads with Web Forms
Capture lead and contact information from your website and add it to your CRM using Web Forms. Just create a form on your website and send input directly to your CRM.
Learn moreSalesIQ
Web Forms
Track how the audience interacts with the content website, chat with them live, and improve conversions!
Learn moreCapture lead and contact information from your website and add it to your CRM using Web Forms. Just create a form on your website and send input directly to your CRM.
Learn moreAutomate your sales process
Zoho CRM's workflow automation helps you be more productive by handling routine tasks for you. You can create a workflow for a module, set it, and forget it! Zoho CRM will take care of it while you can spend your time on what matters–engaging with customers. You can automate workflows for up to 5 mundane tasks so that there are less things on your to-do list.
Learn moreMeasure and Analyse what you do
Design beautiful charts
You can only manage what you can measure. Get insight on sales activities, marketing campaigns, and more, rendered as colorful charts.
Create detailed reports
Manage the way your business is run with intelligent reporting that breaks down key metrics, and share them with just a click.
Measure and Analyse what you do
Charts
Reports
You can only manage what you can measure. Get insight on sales activities, marketing campaigns, and more, rendered as colorful charts.
Manage the way your business is run with intelligent reporting that breaks down key metrics, and share them with just a click.
Customize to make it yours
With Zoho CRM, you get to choose how data looks. You can create custom list views that help you locate data quickly, rename tabs with names relevant to your business terminology and customize pages to fit better with the industry style.
It's all on the cloud
Data Storage
You can store up to 5,000 records in all modules, which can be populated manually or imported from a spreadsheet or another CRM vendor. Learn more about migration with Zwitch.
File Storage
Zoho also offers free cloud storage to run your business online. You can create files and folders, share them with users, review files, attach files, and more! Every organization gets 1GB of cloud space to save their files.
Enter the Zoho Ecosystem
Zoho is best used with Zoho. You can integrate the free editions of some of the best Zoho applications with Zoho CRM for customer support, marketing campaigns, surveys, and more. Sign up for one Zoho product and gain access to the entire portfolio with the same credentials.
There is value in free.
There is no catch! Once you start running your business with the free CRM software, success will follow. Your business will grow, your customer base will get bigger, and your sales force will expand–there will be a need for a better plan, and Zoho CRM can grow with you.
So, we will never force you to move to a paid edition. However, we're willing to bet that your organization will grow big enough to the point that you'll need one.
Try the Free CRM!
And if you like it, continue to use Zoho CRM for free, forever. Every business needs a CRM, no matter the size or industry.
Start a Free Trial
Need something simpler than a CRM?
Check out Bigin, the simple customer pipeline solution for businesses graduating from spreadsheets.