Switching from
Act! CRM?

Dinosaur program!

Lag time is HORRIBLE. Customer service is lacking. Updates - haven't seen any improvement in the 8 years I've been using it. I would much rather create my own manual spreadsheets in google docs to organize my client database.

The worst CRM software available

CUSTOMER SERVICE IS HORRIBLE!! Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service.

There isn't much I like about using Act! CRM.

It is clunky and there are a lot better CRM tools out there that are much more sophisticated and are better for integrating multiple programs. Act seems to be patched together from add-ons over the year and has not had a comprehensive UX refresh.

Please RUN, do not walk away from this product.

Find a company that actually values their clients enough to give them functioning software. Bulk email with EMarketing was awful and now ACT! Marketing Automation has figured out to be even worse.

Functional for small businesses but is showing its age

We have deployed and supported ACT for small business customers for many years. Interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time user of ACT, you'll be ok with this, otherwise I don't know that I can recommend ACT to new users.

Good as a contact manager, not as a 2020 CRM

The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.

ACT does almost everything poorly.

It does not sync with multi-user unless you call support. You cannot move your data out of ACT onto a competitive product. They keep raising the price of support. I have tried all three different mass email programs they have offered over the years, but none of the mass email systems worked.

The worst customer support ever!

We have used ACT in its various forms since 1995. The current version in particular the Marketing Automation is very unstable and we have wasted hours of downtime with ACT technical support with no resolution. We have been waiting 3 months for it to be fixed only to be told that its our problem not theirs!

Dinosaur program!

Lag time is HORRIBLE. Customer service is lacking. Updates - haven't seen any improvement in the 8 years I've been using it. I would much rather create my own manual spreadsheets in google docs to organize my client database.

The worst CRM software available

CUSTOMER SERVICE IS HORRIBLE!! Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service.

There isn't much I like about using Act! CRM.

It is clunky and there are a lot better CRM tools out there that are much more sophisticated and are better for integrating multiple programs. Act seems to be patched together from add-ons over the year and has not had a comprehensive UX refresh.