"Zoho Bookings made my life easier and made appointment booking more professional."

M for Mental Health provides mental counseling services based out of Mumbai, India. Malavika is a solopreneur who offers online counseling sessions for people in need.

Before implementing Zoho Bookings, Malavika had to rely on WhatsApp and other channels to schedule appointments with clients. These channels always posed a challenge for appointment scheduling, resulting in back-and-forth communication and time delays.

The hurdle: Coping with increased appointment volume

Malavika had fewer appointments when she first started her business, so she managed them on her own. As the business grew and the number of appointments increased, it became overwhelming to handle them all by herself.

With Zoho Bookings’ shareable booking links, Malavika's clients can self-schedule their counseling sessions. This saves time by preventing lengthy conversations about appointment scheduling. Now, Malavika focuses more on her practice than on the scheduling process.

Effortless availability management

Malavika highlights one of her favorite features, noting, "I love the customizable booking slots. It's quick and helpful to make my slots unavailable when I'm not in town."

Thanks to Zoho Bookings' scheduling rules, Malavika has the flexibility to decide when she can be booked. This gives her peace of mind during her time off, as she doesn't have to worry about unexpected bookings. Plus, clients can only see her real-time availability, ensuring that there are no double-bookings.

Appointment follow-up made easy

Malavika notes that automated email reminders have made it "easier to follow up with clients," and they help her minimize the possibility of clients forgetting about their sessions.

This ensures that clients are on time and prevents the booked sessions from getting overlapped.

Zoho Bookings for mental health practitioners

Malavika "strongly recommends" Zoho Bookings for organizations in the healthcare industry who need an ideal, reliable, and user-friendly online appointment scheduling software for their operational needs.