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My target market is Latin America and the penetration of WhatsApp in this market is exaggeratedly high. Zoho Desk is a strong and robust ticket structure. If we add the power of WhatsApp to automate prospects and serve the customers there, the result is only success.

I was looking for a solution to provide customer service through multiple platforms including Facebook, Instagram, WhatsApp and telegram. Zoho desk proved to be the one I needed. I really liked the affordable pricing. The previous platform I used charged 15 times more than what Zoho does for the same set of features.