Solutions

Response Structure


{
    "data": [
        {
            "Owner": { //Name, ID, and email of the owner of the solution
               
                "name": "Patricia Boyle",
                
                "id": "4150868000000225013",
                
                "email": "patricia.b@zohocorp.com"
            },
            
            "$currency_symbol": "DA", //The currency in which the revenue is generated
            
            "No_of_comments": 0, //The number of comments to the solution. This is a system-generated field. You cannot modify it.
            
            "$review_process": { //Represents the review process details of the solution
               
                "approve": false,
                
                "reject": false,
                
                "resubmit": false
            },
            
            "Modified_By": { //Name, ID, and email of the user who last modified the record. This is a system-generated field. You cannot modify it
               
                "name": "Patricia Boyle",
                
                "id": "4150868000000225013",
                
                "email": "patricia.b@zohocorp.com"
            },
            
            "$review": null, //Represents the review process details of the solution
            
            "$process_flow": false, //Represents if the record is a blueprint data
            
            "Exchange_Rate": 3, //Represents the exchange rate of the currency
            
            "Solution_Title": "Sample", //Represents the subject of the solution. This is a mandatory field.
            
            "Currency": "DZD", //The currency in which the revenue is generated
            
            "Question": "Enter the question", //Represents the question related to the problem. This is a mandatory field.
            
            "id": "4150868000002795003", //The unique ID of the solution
            
            "$approved": true, //Represents if the record is approved
            
            "Status": "Draft", //Represents the status of the solution
            
            "$approval": { //Represents if the current user can approve, delegate, reject, or resubmit the operations performed on this record
               
                "delegate": false,
                
                "approve": false,
                
                "reject": false,
                
                "resubmit": false
            },
            
            "Modified_Time": "2020-08-02T23:29:42+05:30", //Date and time at which the record was last modified. This is a system-generated field. You cannot modify it.
            
            "Created_Time": "2020-08-02T23:29:42+05:30", //Date and time at which the record was created. This is a system-generated field. You cannot modify it.
         
            "Comments": [], //Additional comments about the solution
            
            "Product_Name": { //Name and ID of the product to which the solution is associated
               
                "name": "sample",
                
                "id": "4150868000002161023"
            },
            
            "$editable": true, //Represents if the user can edit records in the Solutions module
            
            "Add_Comment": null, 
            
            "$orchestration": false, //Represents if the record is a part of orchestration process
            
            "Solution_Number": "4150868000002795005", //The case ID after creating a solution
            
            "Answer": "Enter the corresponding solution", //Represents the solution details. This is a mandatory field.
            
            "$in_merge": false,
            
            "Created_By": { //Name, ID, and email of the user who created the record. This is a system-generated field. You cannot modify it.
               
                "name": "Patricia Boyle",
                
                "id": "4150868000000225013",
                
                "email": "patricia.b@zohocorp.com"
            },
            
            "Tag": [], //List of tags associated with the record
            
            "$approval_state": "approved" //Represents whether the record is approved
        }
    ]
}

Note:

  • The fields beginning with "$" indicate that they do not appear on the Zoho CRM UI, but contain important data. They are read-only fields.
  • For more information about sample attributes, refer Get List of Records.