Cases
Response Structure
{
"data": [
{
"Owner": { //Name, ID, and email of the owner of the case
"name": "Patricia Boyle",
"id": "4150868000000225013",
"email": "patricia.b@zohocorp.com"
},
"Email": "patricia.b@zylker.com", //Email ID of the contact
"Description": "This is a sample case", //Description of the case
"$currency_symbol": "DA", //The currency in which the revenue is generated
"Internal_Comments": "//comments, if any", //Represents the follow-up notes of the case
"No_of_comments": 0, //The number of comments for the case
"Reported_By": "Patricia Boyle", //Name of the contact who reported the case
"Case_Number": "4150868000002792007", //Unique serial number allocated to the case after its creation
"$review_process": { //Review process details of the case
"approve": false,
"reject": false,
"resubmit": false
},
"Modified_By": { //Name, ID, and email of the user who modified the case. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "4150868000000225013",
"email": "patricia.b@zohocorp.com"
},
"$review": null, //Review process details of the case
"$process_flow": false, //Represents if the record is a blueprint data
"Deal_Name": { //Name and ID of the Deal associated with the case
"name": "Sample Deal",
"id": "4150868000002782026"
},
"Exchange_Rate": 3, //Represents the exchange rate of the currency
"Phone": "9090909090", //Phone number of the Contact
"Currency": "DZD", //The currency in which the revenue is generated
"Account_Name": { //Name and ID of the Account the Case is associated with
"name": "Zylker",
"id": "4150868000001416001"
},
"id": "4150868000002792005", //Unique ID of the case
"$approved": true, //Represents whether the record is approved
"Solution": "Add your solution here", //Represents the solution to the Case
"Status": "New", //Represents the status of the case. It can be New, Escalated, On Hold, Closed. This is a mandatory field.
"$approval": { //Represents if the current user can approve, delegate, reject, or resubmit the operations performed on this record
"delegate": false,
"approve": false,
"reject": false,
"resubmit": false
},
"Modified_Time": "2020-08-02T21:55:22+05:30", //Date and time at which the record was last modified. This is a system-generated field. You cannot modify it.
"Priority": "High", //Represents the priority of the case. Values are High, Medium, Low. Default is None.
"Created_Time": "2020-08-02T21:55:22+05:30", //Date and time at which the record was created. This is a system-generated field. You cannot modify it.
"Comments": [], //Represents the follow-up notes for the case
"Product_Name": { //Name and ID of the Product the case is associated with
"name": "sample",
"id": "4150868000002161023"
},
"$editable": true, //Represents whether the user can edit records in the Cases module
"Add_Comment": null, //Specify the follow-up notes for the case
"Add_Comment": null, //Specify the follow-up notes for the case
"Case_Origin": "Email", //Represents the source from which the case was generated. Values are Phone, Email, and Web. If you specify web, you must enter the email ID.
"Subject": "This is sample case", //Represents the subject of the case
"Case_Reason": "User did not attend any training.", //Represents why the case was generated
"$orchestration": false, //Represents if the record is associated with orchestration process
"Type": "Problem", //Represents the type of problem
"$in_merge": false,
"Tag": [], //List of tags associated with the record
"Created_By": { //Name and ID of the user who created the record. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "4150868000000225013",
"email": "patricia.b@zohocorp.com"
},
"$approval_state": "approved", //Represents if the record is approved
"Related_To": { //Name and ID of the contact who submitted the case
"name": "Patricia Boyle",
"id": "4150868000002780035"
}
}
]
}
Note:
- The fields beginning with "$" indicate that they do not appear on the Zoho CRM UI, but contain important data. They are read-only fields.
- For more information about sample attributes, refer Get List of Records.