Emiza cut down their contract cycle times by half.
Improved compliance was a bonus.
Emiza faced significant contract management challenges, as it relied on spreadsheets and disparate systems to manage contracts. As the ecommerce industry experienced steep growth during the pandemic, Emiza's pipeline also grew steadily. However, the absence of digital tools to support this growth resulted in missed renewals, contract bottlenecks, and long turnaround times. This pushed the company to adopt a contract lifecycle management (CLM) solution. Read how Emiza positively transformed its contract management by choosing Zoho Contracts.
"Managing hundreds of contracts monthly while manually tracking all activities was no walk in the park. It was resource-draining and time-consuming. Activity tracking in Zoho Contracts makes everything organized and easily accessible. Thanks to it, we spend less time on paperwork and more time enhancing our warehousing and last mile delivery ecosystem."
About the company
Emiza Inc., founded in 2015, is an India-based company serving as a trusted 3PL partner for over 150 direct-to-consumer and business-to-business brands. It aims to provide SMBs and retailers with the best infrastructure, technology, and logistic capabilities to streamline end-to-end warehousing and order-fulfillment operations.
The challenges
Absence of simplified contracting process
Emiza had a tough time managing its contracts with customers, partners, delivery executives, investors, and employees across multiple applications. The team faced difficulties, including locating the latest contract templates and tracking contracts awaiting approval or execution. Operating on a large scale and managing contracts with various stakeholders in the absence of a single platform was a real challenge. These limitations greatly impacted productivity, leading to long contract cycle times.
Overlooked contract renewals
Emiza understands the importance of contract renewals in nurturing strong supplier relationships. The manual contract management process the company followed was a roadblock in staying ahead of all upcoming renewals and expiry dates. From the standpoint of revenue expansion, Emiza recognized a noticeable gap that could be easily fixed just by addressing renewal misses.
Inadequate activity tracking
Another primary challenge for Emiza was staying on top of activities performed at a contract and individual user level. Without an analytical system, addressing critical questions, such as the number of active contracts, contracts signed with a specific vendor, and contracts that need to be amended due to a policy or regulatory change, was complex. Tracing back to individuals responsible for specific actions was also challenging. This lack of transparency and accountability posed compliance and data security risks for Emiza.
"Our partnership with Zoho Contracts has been instrumental in winning customer trust. With the secure and efficient data protection capabilities of Zoho Contracts, we have ensured the safety of our customers' personally identifiable information while streamlining our contract processes."
The solution
Streamlined contracting process
Prithvijit Mukherjee and his team automated their contract management process by implementing Zoho Contracts. Now, they create contracts, set up approval workflows, receive signatures, and manage renewals, all from one single platform. This streamlined approach to contracting enables them to focus more on their supply chain management to achieve shorter speed-to-market and better experience for customers.
Automated renewal management
The team at Emiza experienced a profound sense of relief upon discovering the automated renewal management feature within Zoho Contracts. With contracts getting automatically renewed and the tool sending automated email alerts and notifications for upcoming manual renewals, Emiza never misses out on any renewal opportunities. This helps the company plug unwanted revenue leakage and foster better business relationships.
Centralized audit system
As a supply chain company serving multiple brands across different sectors and regions, Emiza discovered an additional bonus in the central audit system of Zoho Contracts. With the activity tracking system, the company records and monitors all contract changes. This helps ensure transparency and accountability, minimizing the risks.
"With all the features we need at a competitive price, Zoho Contracts impressed us instantly. Our onboarding was a breeze, thanks to the very responsive team. This helped us roll out all our statutory documents within the first week of activation. We're happy to have made a smart choice."
Benefits and ROI
- With automated contract management, Emiza improves its speed to market by ~60%.
- The company boosts transparency and control over approval and negotiation workflows, strengthening stakeholder relationships.
- They have established a strong CLM foundation that facilitates an improved pipeline and accelerated growth.
Looking forward
Emiza aims to revolutionize the supply chain and logistics sector by empowering SMEs with cutting-edge inventory management and distribution solutions. The goal is to achieve this by embracing innovative technology and analytics to improve profits, efficiency, and customer satisfaction. This firm belief in technology as a problem solver led the company to implement Zoho Contracts for all its contracting needs. With the integration of CLM capabilities into its tech stack, Emiza disrupts traditional practices in contract management, paving the way for a future defined by success and unmatched growth.