Pricing
How does the free trial work?
Do you need my credit card details to start a trial?
What happens to my account after the trial period expiration?
What are my payment options?
Do you offer any discounts on pricing?
Do you have special discounts for non-profit and educational institutions?
Can I upgrade/downgrade or cancel my account at anytime?
Do you have any cancellation fees?
Have any other questions?
Data Security and Privacy
How do you ensure data security and privacy?
Where are your data centers hosted?
Where can I find detailed information regarding security and privacy policies?
Getting Started
How do I create an account on Zoho Vault?
How is account and organization creation handled?
What is an organization? How do I add a user who’s already registered with another organization to my Vault?
Why can't I add users from other Zoho services in Vault?
Can I link my e-mail address with another organization?
What steps can a user take to delete their organization in order to join a new one?
Why can't I change the organization name during the account creation process?
How do I change my org name?
How do I reset the password of my Zoho account?
How do I change the login email that is associated with my account?
What is a passphrase? How is it different from a password?
The passphrase I entered is correct. Why am I unable to log in?
What happens if I forget my passphrase?
How to add/remove users from your account?
How to upgrade your account?
Where can I find the Android app for Zoho’s One Auth?
Secrets
What is the difference between enterprise vs. personal Secrets?
Why can't I edit Secrets that are shared with me?
How do I initiate sharing Secrets with other users for the first time?
Can administrators see unshared Secrets?
When sharing secrets, what is the difference between One Click Login, View, Modify and Manage privileges?
An employee is leaving my organization. Is there a way to see which Secrets they have access to?
Is it possible to store Secrets/passwords locally? If the administrator has access to the local information, will they be able to reset a user's password?
How do I view a list of Secrets shared with a particular user?
What happens to new Secrets added to a Chamber that has already been shared with other users?
Is there a restriction on the number of Secrets stored in Vault?
How to do I revoke access to or unshare Secrets?
Chambers
Can I share an entire "Chamber" with another user?
How do I revoke permissions to certain users using chambers?
What is a Chamber?
Can users add a Secret to a Chamber that someone else created and shared with them?
Why is the "Share" icon next to the newly-created Chamber greyed out?
Mobile Apps
Are passwords encrypted when stored offline on my mobile device?
How do I access passwords on the mobile app with no internet connection?
How do I log in to my account if it's secured with two-factor authentication and I don't have access to my mobile?
Is my data synced between web and mobile platforms?
If I download the Vault app on my mobile device, will data be stored on my phone or in the cloud? Do I have a choice?
Delete Account
How to close my account?
What steps can a user take to delete their organization in order to join a new one?
Browser extension
Unable to access the extension due to possible issues in my network or firewall settings. How do I fix it?