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Make sure your customer service stands out
Assign tickets automatically
Periodically assign incoming tickets to your service representatives. This way, you can ensure no member is overloaded, and no ticket is left unassigned.
Sort tickets based on priority
Don't let a cluttered inbox keep you from reaching your customers. Create custom categories and group them by priority, so your team can promptly respond to queries.
Create custom notifications for every activity
Save time and keep customers informed of the status of their service request by creating email templates and configuring/triggering push notifications, right from within your custom customer support service application.
Automate ticket reassignment
Reassign tickets that are nearing their SLAs (service-level agreements) or require additional expertise. This allows you to reroute tickets to the representative best equipped to deal with the issue.
Enable ticket tracking
Make it easier for customers to submit new tickets and track the resolution time. The app generates a unique tracking ID every time a customer logs a complaint.
Get a unified view of all key metrics
View everything you need to know from a single dashboard: tickets classified by their status, daily and monthly revenue, quarterly sales charts, average response time, and the product that received the most support tickets.
Unleash limitless possibilities with a fully custom customer service support application
Customize
Our custom customer service support solution is fully customizable, right out of the box. The drag-and-drop form builder, with guided scripting feature, allows you to add new functionality to your apps quickly. You can add modules to suit business requirements and implement changes driven by user feedback.
Go mobile
To accompany every app you build on a computer, there's a fully optimized native one waiting for you on your smartphone. Enjoy all of your customer support app's features, from any location, on any device. You get limitless business functionality at your fingertips, all on the go.
Integrate
Zoho Creator offers a wide range of prebuilt integrations, such as Workspace, Zapier, and Salesforce, making it easy for you to integrate your customer service app with them. You can also integrate with online payment systems like PayPal, or inventory management software like SalesBinder, using APIs.