Preview
Help your support team deliver
Boost agent productivity
Enable your agents to resolve tickets faster. View, classify, and auto-assign tickets from a single window. The dashboard displays overall ticket metrics, along with average response times, allowing you to assign more agents to tasks accordingly.
Provide cross-channel assistance
For easier tracking and resolution, consolidate queries and requests into your ticket database across email, live chat, and calls. Take advantage of the app's web-to-case functionality to embed forms on your website and convert questions to tickets in real time.
Regulate your services
Define SLAs based on priority and customer, and gain insight on agent performance pertaining to overdue tickets. Approve ticket escalations with one click, and have emails automatically sent to the agents handling them using our custom help desk software.
Analyze agent performance
Monitor and evaluate your team's performance based on average ticket resolution time, number of escalations, and SLA compliance. Daily reports are generated and presented right on your dashboard for convenient viewing.
Maintain an FAQ database
The Solutions tab of the app contains frequently asked questions, along with their answers. It also features a Question Map, where you can list common customer complaints and their solutions. This ensures that your agents don't waste time working to solve issues that have already been resolved in the past.
Effectively manage your team
The Employees tab allows you to list employees by department and classify them according to their roles within the team. Assign additional permissions to managers, and give them more administrative privileges with our custom help desk app.
It's not just a custom help desk app—it's a digitization platform
Customize
Our custom help desk is fully customizable, right out of the box. The drag-and-drop form builder, with guided scripting feature, allows you to add new functionality to your apps quickly. You can add modules to suit business requirements and implement changes driven by user feedback.
Go mobile
To accompany every app you build on a computer, there's a fully optimized native one waiting for you on your smartphone. Enjoy all of your help desk app's features, from any location, on any device. You get limitless business functionality at your fingertips, all on the go.
Integrate
Zoho Creator offers a wide range of prebuilt integrations, such as Workspace, Zapier, and Salesforce, making it easy for you to integrate your help desk app with them. You can also integrate with online payment systems like PayPal, or inventory management software like SalesBinder, using APIs.