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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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SalesIQ

Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Sites

Online website builder with extensive customisation options.

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PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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SalesIQ

Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Thrive

Complete loyalty and affiliate management platform.

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Voice

Cloud Contact Center Software for businesses.

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LeadChain

Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Marketing Plus

Unified marketing platform for marketing teams.

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Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

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Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Lens

Interactive remote assistance software with augmented reality.

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FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

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Solo

The all-in-one toolkit for solopreneurs.

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Bookings

Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Books

Powerful accounting platform for growing businesses.

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100% Free invoicing solution.

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Expense

Effortless expense reporting platform.

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Inventory

Powerful stock management and inventory control software.

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Billing

End-to-end billing solution for your business.

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Checkout

Collect payments online with custom branded pages.

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Payroll

Payroll software with automated tax payments and filing.

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Solo

The all-in-one toolkit for solopreneurs.

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Practice

Practice management software for accounting firms.

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Sign

Digital signature app for businesses.

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Commerce

eCommerce platform to manage and market your online store.

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Finance Plus

All-in-one suite to manage your operations and finances.

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Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

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Meeting

Online meeting software for all your video conferencing & webinar needs.

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Writer

Word processor for focused writing and discussions.

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Sheet

Spreadsheet software for collaborative teams.

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Show

Create, edit, and share slides with a sleek presentation app.

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Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
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Digital signature app for businesses.

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Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

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Calendar

Online business calendar to manage events and schedule appointments.

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Knowledge and learning management platform.

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Voice

Cloud Contact Center Software for businesses.

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ToDo

Collaborative task management for individuals and teams.

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Tables

Work management tool to connect people, processes, and information.

Tables
 
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Collaborative online PDF editing tool.

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Workplace

Application suite built to improve team productivity and collaboration.

Workplace

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People

Organize, automate, and simplify your HR processes.

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Intuitive recruiting platform built to provide hiring solutions.

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Effortless expense reporting platform.

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Workerly

Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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People Plus

Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

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OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

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Vault

Online password manager for teams.

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Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

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Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

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QEngine

Test automation software to build, manage, execute, and report testcases.

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RPA

Automate manual, tedious, and repetitive tasks easily.

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BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

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Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

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Developer Platforms

 
Creator

Build custom apps to simplify business processes.

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Flow

Automate business workflows by creating smart integrations.

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Pro-code platform to build and deploy your apps.

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Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

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QEngine

Test automation software to build, manage, execute, and report testcases.

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Work management tool to connect people, processes, and information.

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Automate manual, tedious, and repetitive tasks easily.

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Application analytics for all apps.

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Embedded analytics and white label BI solutions, tailored for your needs.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Key tenets of enterprise architecture

The market is fraught with enterprise architecture frameworks meant to act as guiding lights for enterprise architects. These 5 layers are universal to them all:

Organizational architecture

This encompasses all aspects that are extrinsic to a business or organization. These include, but are not limited to, external factors like market circumstances, suppliers, competitors, and more. These also include any external activities directed or supported by a business, external business drivers, or detractors.

Business architecture

This entails the internal organization of a business—the service or product a business sells, the mode through which sales happen, the internal processes that help deliver that service or product, the internal functions that are involved at each step in facilitating output and business continuity, and more. The business architecture drives all other layers.

Information architecture

Information architecture constitutes the data layer of a business. This includes all data that is generated, shared with, and stored by the business, processes, people, and functions involved in mining, modifying, and maintaining this data, as well as the databases and data management platforms involved, management information channels and policies, and more

Application architecture

The application architecture classifies all business applications developed or in development, their mode of deployment, how they are hosted, and their interactions and relationships with one another. This layer also involves the mapping of applications against key business processes delineated in the business architecture layer.

Technological architecture

This layer constitutes the IT infrastructure required for the deployment of applications and IT services, including but not limited to hardware, middleware, networks, platforms, and more. This layer also includes the choice of technologies and platforms a business procures or partners with to augment the information and application layers respectively.

Why enterprise architects rely on Zoho Creator

Zoho Creator

Modernized applications

Zoho Creator’s low-code platform provides an intuitive mix of visual development and hand-coding, to offer the perfect combination of rapid application development and deep customization. With prebuilt accelerators to hasten data imports from external databases, replatforming is easy with Creator.

Automation at scale

Equipped with a potent visual workflow designer, Creator allows for configuration of business process workflows with simple drag-and-drops. The entire Zoho One suite, including Creator, is powered by Zoho’s proprietary programming language, Deluge. Built to assist with programming by nontechnical users, Deluge can be used to swiftly configure advanced automations.

Enterprise data management

Zoho Creator can also act as an online database for businesses. Besides digital forms with AI-enabled fields to collect user data, Creator also supports single-click imports from a plethora of external databases. These fully encrypted data migrations also have the ability to read and import data relationships and data types from the source, to ensure 100% secure data.

High interoperability

Enterprise application integration is expedient for ensuring data availability across business systems, improving employee productivity, reducing data errors and associated costs, and boosting the end-user experience. In addition to simplifying the creation of custom integrations, Creator offers off-the-shelf integrations with 200+ popular third-party platforms.

Centralized governance

Zoho Creator provides you with all the enterprise-grade features you need to stay in complete control of your digital infrastructure. Granular access controls for permission settings, stakeholder portals for different user types, advanced usage metrics, audit trails, and SSO options make access both secure and intuitive, while adding to the user experience.

Security & compliance

To add to the many benefits offered by its cloud-based architecture, Creator also provides flexible hosting options with its on-premise version. Your enterprise data is secure in Zoho’s fully owned, geographically distributed data centers. Encrypted with strong ciphers and protocols, your data is protected in rest, transit, and during backups.

The Zoho Creator edge

14,000+
7 million
6 million

Enterprise architecture and the future of digital innovation

Gartner research shows that by 2022:
  • 80% of digital businesses will take a collaborative approach to Enterprise Architecture, involving participants across business and IT.
  • 40% of organizations will use enterprise architects to help ideate new business innovations by leveraging emerging technologies.
  • 80% of business architects will work directly for a business leader and act as an internal consultancy arm.

Achieving synergy between IT & citizen developers

"Gartner has also estimated that by 2024, low-code technologies will contribute to 65% of all business application development"

These statistics hint at something of consequence to enterprise architects—both IT and line-of-business functions will partake in development activities in near-equal proportions in the future. Besides narrowing the gap between technical and nontechnical developers, Zoho Creator provisions a collaborative development environment that assures smooth handovers, easy customization and testing, adoption of reusable components, user activity logs, audit trails, and more for greater cohesiveness between the two.

Enterprise architecture in the low-code era

Explore how a top-ranked private university stepped up their game by overhauling their archaic enterprise architecture and replacing it with an automation-led, highly digitized one by leveraging Zoho Creator’s low-code platform.

"Right now, we're using six apps—six critical apps. So we can say that Zoho Creator runs our critical business processes."
srm - Prof. Anand, Executive Secretary, SRM University

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Frequently Asked Questions

What is an enterprise architect?

Enterprise architects are responsible for conceptualizing and putting in place a standardized set of processes that help align a businesses’ IT infrastructure with their IT operations and strategic business goals. An enterprise architect’s role in charting the enterprise architecture is critical for digital transformation and IT modernization.

What is the goal of enterprise architecture?

Enterprise architecture was originally conceived to ensure synergy between a business’ IT infrastructure, operational processes, and business strategy. In the era of digital innovation, the goal of enterprise architecture has evolved to become even more pivotal. Today, enterprise architecture’s main purpose is to effect and further business objectives and competitiveness through the optimal use and application of digital technologies.

What are enterprise architecture frameworks?

Enterprise architecture frameworks provide a broad set of principles, practices, and procedures to effectively design, develop, and apply the architecture. It acts as a guiding force to structure an enterprise architect’s approach, by breaking the architecture into meaningful tenets or layers. The framework helps manage the choice, scale, and complexities of digital technologies and their interplay.

What is the future of enterprise architecture?

As per the IDC, by 2024, 80% of digitally advanced organizations will replace the walled garden, IT-as-an-enabler model with a self-service model. This means enterprise architects will need to be empowered with the right kind of technologies and customer-centric vendors to ensure their quick ascendancy from an enabler to a driver of digital innovation.