Skip to product menu
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Payroll software with automated tax payments and filing.

Try now
New

Robotic process automation software to automate high-volume, rule-based tasks.

Try for free
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Privacy-friendly application analytics solution.

Try for free

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Table of contents

Button Function Handler 

A function is triggered to execute a deluge task, when an action (click) is performed on the button associated with the function. A list of attributes are passed when a function is triggered. They are listed in the table below:

AttributeDescription
UserDetails of the user who has triggered the function.
MessageDetails of the message map, to which the function is associated.
Button (Arguments)Details of the button object inside the message object.
ChatChat details in which the function is triggered.
TargetButton object details such as button name, hint and key.

Sample Target Map


{
  "hint": "button_hint",
  "name": "button_name"
}

Sample Arguments Map


{
  "key": "button_key"
}

Key parameter:

The 'key' parameter in the arguments map can be used as a unique identifier for each button. The parameter serves the purpose of identifying the button clicked to execute the respective on-click action.

Note:

The Rest API document explains in detail about the button object  and the different types of actions that can be invoked.

Button Navigation Control: 

Adding the navigation control attribute in the return map of a button function will replace the initial (original) response with a new updated response and will also provide an option to navigate back to the initial response. 


{
 "navigation":true
}

Sample Command and Button with Navigation Control Syntax


command = {"text":"List of issues created today!","card":{"title":"Recent Bugs","theme":"modern-inline","thumbnail":"https://www.zoho.com/cliq/help/restapi/images/announce_icon.png"},"slides":{{"type":"table","title":"Details","styles":{"width":{20,50,30}},"data":{"headers":{"Bug ID","Bug Title","Assigned To"},"rows":{{"Bug ID":"123","Bug Title":"Sign up UI fields misalignment","Assigned To":"Li Jung"},{"Bug ID":"124","Bug Title":"Login page not optimized for mobile browser","Assigned To":"Patricia James"}}}}},"buttons":{{"label":"View Details","type":"+","action":{"type":"invoke.function","data":{"name":"bugdetails"}}}}};
return command;

Function execution code


response = Map();
response = {
"text": "Detailed description of bugs reported today!",
"card": {
"title": "Bug Details",
"theme": "modern-inline"
},
"slides": [
{
"type": "list",
"title": "Sign up UI fields misalignment",
"data": [
"Misalignment while signing up from mobile and web. Happens only for sign up and not sign in!"
]
},
{
"type": "list",
"title": "Login page optimization",
"data": [
"Login page not optimized for mobile browser"
]
}
]
};
response.put("navigation","true");
return response;

 

Workflow of the button function

A function works in association with a button. Ideally, the workflow for a function will be:

  • Create a function for a specific task.
  • Customise a message card with the button object.
  • Optimise the button action, by adding the function name as a value for the key type in the button object. Take a look at the example given below for better understanding.

For example, let us try creating a /bugs command that will list get the list of issues filed under your name in Projects. The issues assigned to you will be listed in a table with a View Info button (inline button) to view more details of the issue. We can also add two more buttons on the card, to get the list of all open issues and closed issues. The function execution code is shown below.


//Button Object
"buttons":[
  {
    "label": "All Open Issues",
    "type": "+",
    "action": {
      "type": "invoke.function",
      "data": {
        "name": "projects"
      }
    },
    "arguments": {
    "key": portalproject
    }
  }
]

/bugs command execution code


message = Map();
zuid = user.get("id");
info selections.get(0).get("id");
info selections.get(1).get("id");
portalproject = selections.get(0).get("id") + "-" + selections.get(1).get("id");
info portalproject;
params = {"assignee":{user.get("id").trim()},"statustype":"open","index":0};
response = invokeurl
[
	url :"https://projects.zoho.com/restapi/portal/" + selections.get(0).get("id").trim() + "/projects/" + selections.get(1).get("id").trim() + "/bugs/"
	type :GET
    parameters: params
	connection:"ENTER YOUR CONNECTION NAME"
];
info response;
bugs = response.toMap().get("bugs");
rows = List();
for each  bug in bugs
{
	row = Map();
	row.put("Issue Title",bug.get("title"));
	row.put("Issue ID",bug.get("bug_number"));
	row.put("Severity",bug.get("severity").toMap().get("type"));
	row.put("View Details","[+:bug: Info](invoke.function|issues|scott.fisher@zylker.com|" + portalproject + "-" + bug.get("id") + ") ");
	rows.add(row);
}
message = {"text":"Hey " + user.get("first_name") + " ! :smile: These are the issues found under your name.","card":{"theme":"modern-inline","title":"Issue List:"},"slides":{{"type":"table","title":"","data":{"headers":{"Issue Title","Issue ID","Severity","View Details"},"rows":rows}}},"buttons":{{"label":"All Open Issues","type":"+","action":{"type":"invoke.function","data":{"name":"issues","owner":"GIVE YOUR EMAIL ID"}},"arguments":{"key":portalproject}}}};
return message;

 

/bugs command suggestion code


list = List();
if(selections.size() == 0)
{
	resp = invokeurl
	[
		url :"https://projectsapi.zoho.com/restapi/portals/"
		type :GET
		connection:"GIVE YOUR CONNECTION NAME"
	];
	portals = resp.get("portals");
	info portals;
	for each  portal in portals
	{
		info portal;
		entry = Map();
		entry.put("id","" + portal.get("id"));
		entry.put("title",portal.get("name"));
		if(portal.get("default") == "true")
		{
			entry.put("imageurl","");
		}
		else
		{
			entry.put("imageurl","");
		}
		list.add(entry);
	}
}
else if(selections.size() == 1)
{
	portal = selections.get(0);
	resp = invokeurl
	[
		url :"https://projectsapi.zoho.com/restapi/portal/" + portal.get("id") + "/projects/"
		type :GET
		connection:"GIVE YOUR CONNECTION NAME"
	];
	info resp;
	projects = resp.get("projects");
	count = 1;
	for each  project in projects
	{
		entry = Map();
		entry.put("id","" + project.get("id"));
		entry.put("title",project.get("name"));
		if(project.get("description") != null)
		{
			//entry.put("description",project.get("description"));
		}
		if(portal.get("default") == "true")
		{
			entry.put("imageurl","");
		}
		else
		{
			entry.put("imageurl","");
		}
		if(count < 25)
		{
			list.add(entry);
			count = count + 1;
		}
	}
}
return list;

/bugs function execution code


//Function Execution Code
response = Map();
if(target.get("name") == ":bug: Info")
{
    buttonid = arguments.get("key").toList("-");
    portal = buttonid.get(0);
    project = buttonid.get(1);
    ID = buttonid.get(2);
    bugdetails = invokeurl
    [
      url :"https://projects.zoho.com/restapi/portal/" + portal + "/projects/" + project + "/bugs/" + ID + "/"
      type :GET
      connection:"<insert_connection_name>"
    ];
    response = {"text":"Details about " + bugdetails.get("bugs").toMap().get("title"),"card":{"theme":"modern-inline"},"slides":{{"type":"label","data":{{"Reported By":bugdetails.get("bugs").toMap().get("reported_person")},{"Issue Status": bugdetails.get("bugs").toMap().get("status").toMap().get("type")}}}}};
    info response;
}
else if(target.get("name") == "All Open Issues")
{
    info arguments;
    buttonid = arguments.get("key").toList("-");
    portal = buttonid.get(0);
    project = buttonid.get(1);
    bugdetails = invokeurl
    [
      url :"https://projects.zoho.com/restapi/portal/" + portal + "/projects/" + project + "/bugs/?statustype=open"
      type :GET
      connection:"<insert_connection_name>"
    ];
    info bugdetails;
    bugs = bugdetails.toMap().get("bugs");
    info bugs.size();
    
    if(bugs.size() > 0)
    {
      rows = List();
      for each  bug in bugs
      {
        row = Map();
        info bug;
        row.put("Issue ID",bug.get("key"));
        row.put("Assigned To",bug.get("assignee_name"));
        row.put("Severity",bug.get("severity").toMap().get("type"));
        row.put("Issue Status",bug.get("status").toMap().get("type"));
        if(rows.size() <= 5)
        {
          rows.add(row);
        }
      }
      response = {"text":"Hey " + user.get("first_name") + " !  Recently reported issues!","card":{"theme":"modern-inline","title":"Issue List:"},"slides":{{"type":"table","title":"hello","data":{"headers":{"Issue ID","Assigned To","Severity","Issue Status"},"rows":rows}}}};
    }
    else 
    {
      response = {"text": "Good news. Looks like there are no open issues in this project! :grinning:"};
    }
}
return response;

 

The below-shown series of screenshots explain how the command /bugs works

  • Typing /bugs in the chat window, will trigger the suggestions list for portal selection.

Command Suggestions for Portal Selection

  • On selecting the project portal from the command suggestion list, another list to select the relevant project is shown.

Command Suggestions for Project Selection

  • Once the portal and the project is selected, the selected entities are shown in the text window. Execute the command once the suggestions are selected!

Command Execution

  • The command is executed to display a response with the list of issues tagged under the your (that is, the command executor) name.

Command Execution Response

  • Clicking the bug info inline button, will fetch the details of each particular issue.

Response on clicking the inline button

  • Clicking the 'All Open Issues' button will get the recent issues reported in projects. 

Response on clicking the message card button-All Open Issues

Related Articles:

Cards & Functions: An inside view into how Cliq's custom buttons work!

The exact workflow of this /bugs command along with the command execution and suggestion code is explained in this forum post.