A channel for every objective
Set up multiple channels for different contact center activities. Channels can be designated to general discussions, customer tickets, knowledge base updates, customer feedback, and training for partners and customers.
Virtual meetings for faster customer resolution
Get connected with customers across the globe through audio and video meetings, and resolve issues in real time. All you have to do is share the meeting link, and your customer can join as a guest.
INTEGRATIONBring your contact center inside
Bridge the gap between inbound and outbound communication with the Zoho Voice integration for Zoho Cliq. Manage your phone system, from adding and supervising agents to tracking ongoing calls, and sync your call status with Zoho Cliq.
collaborationDedicated networks for effortless collaboration
Customers need support at different stages, and addressing these needs effectively leads to increased customer loyalty. With Networks in Zoho Cliq, you can bring partners, customers, and employees together in the same space.
Workflow automation and bots for updates and efficiency
Automate repetitive tasks to better assist your customers. Bots in Zoho Cliq fetch data like overdue tickets, open tickets, and customer feedback from your help desk software, so you don't have to switch tabs.
Extensions to connect with your help desk solution
In addition to custom integrations, Zoho Cliq offers ready-to-integrate extensions in the Zoho Marketplace.
Zendesk
Connect to Zendesk and manage all tickets from the same window. Support agents receive instant notifications in Cliq for assigned tickets.
ManagEngine ServiceDesk Plus
Create, list, and search for incidents and service requests in ServiceDesk Plus from Zoho Cliq.
Zoho Desk
Automate your entire support process with the Zoho Desk extension for Zoho Cliq and receive real-time updates.
PagerDuty
Receive notifications in real-time for incidents reported in PagerDuty, and collaborate with your support team effortlessly from Zoho Cliq.