Set Up and Manage Zoho Payments in Zoho Books

Zoho Payments is an online payment solution that allows you to seamlessly collect one-time and recurring payments from your customers. In the US edition, you can collect payments in over 135 currencies via cards and ACH Direct Debit (available upon request).

Benefits of Configuring Zoho Payments

• Configuring Zoho Payments in Zoho Books will automatically make Zoho Payments available in all other Zoho Finance apps (Zoho Checkout, Zoho Billing, Zoho Commerce, Zoho Invoice, and Zoho Inventory). This allows for a unified and seamless payment experience across all apps.
• Sync your customers’ card information between Zoho Payments and Zoho Finance apps.
• Track payments received via Zoho Payments in Zoho Books through reports and clearing accounts.
• Configure accounts for bank feeds to track and reconcile transactions from Zoho Payments.

Set Up Zoho Payments

To get started, you’ll have to create a new Zoho Payments account from Zoho Books or another Zoho Finance application.

To create your Zoho Payments account:

• Go to Settings and select Customer Payments from Online Payments.
• Click Set Up Now next to Zoho Payments.
• Check the I confirm that I am authorized to share business details, set up and manage Zoho Payments box, and click Set Up Zoho Payments.

Complete the setup by entering the details in the following sections:

Section	Content
Business Profile	Enter your basic business details. The details vary based on the Business Type selected.
Payment and Fulfillment Details	Provide the anticipated transaction values, details about the product, and its delivery time.
Business Representative	Share the details of the individual engaged in the direction and control of the business.
Business Owners	Provide the details of all the business owners with significant ownership (25% or more) in your business.
Branding and Public Information	Provide a payment descriptor for customers to identify payments from you and a customer support helpline for them to contact you.
Bank Account	Share the details of the bank account or connect your bank account with Zoho Payments to receive your payouts.

• Check the I agree to the Terms of Service and Privacy Policy of Zoho Payments box and click Submit.

Once done, you will be redirected to Zoho Books. Here, you can view the details of your Zoho Payments account, such as your Account Status and Account ID, and configure your settings.

Learn more about setting up Zoho Payments.

Collect Customer Payments

Enable Payment Options

Your customers can pay you through Zoho Payments if you’ve enabled Zoho Payments as a payment option in your invoices.

To enable:

• Go to the Invoices module.

• Create a new invoice with the necessary details.

• Scroll to the bottom of the page and check Zoho Payments as a payment option.

  

• Click Save.

Your customers can pay you through the payment methods enabled in Zoho Payments.

Receive Payments from Customers

After you’ve enabled Zoho Payments in the payment options, your customers can pay through the shared link or the customer portal.

To make payments, your customers will have to:

• View the invoice from the customer portal or email.

• Click the Pay Now button, and they will be redirected to the payment page.

• Choose the payment method And click PROCEED TO PAYMENT.

  

• Enter the credentials and click Pay.

Once the payment is successful, you will receive an email regarding the online payment made by your customer, and the invoice’s status will be marked as paid. The payment will be settled in your bank account during the next payout.

Charge Customers

You can charge your customers manually or automatically for the invoices using the saved cards or bank accounts. Learn how to associate a card or bank account with your customer.

Manual Charge

You can manually charge your customers for one-time payments in Zoho Books.

To charge manually:

• Go to the invoice that you want to charge.

• Click the Record Payment dropdown and select Charge Customer.

  

• Choose the customer’s card or bank account to charge them.

• Click Proceed.

You will have charged your customer for the invoice.

Auto Charge

You can auto charge your customers when you associate a card or bank account to your customer’s recurring invoice.

To associate and auto charge a card:

• Go to the recurring invoice you want to associate with a card or bank account.

• Click the Associate Payment Options dropdown and select Associate Card or Associate Bank Account.

  

• Verify the details of your saved card or bank account and click Associate Card or Associate Bank Account in the pop-up that follows.

Your customer’s card or bank account will be automatically charged when their invoice is due.

Configure Bank Feeds

You can configure accounts for bank feeds to track transactions from Zoho Payments. This will help you match and reconcile transactions easily.

To configure accounts for bank feeds:

• Go to Settings and select Customer Payments from Online Payments.

• Click Configure Feed Accounts under Zoho Payments.

  

• In the popup that appears, select the accounts for the following fields:

  • Account Where Zoho Payments Transfers Money - The bank account where payouts from Zoho Payments are deposited.
  • Account Which Tracks Money Held by Zoho Payments - A clearing account that tracks all payments collected and refunds issued through Zoho Payments.
  • Account To Track Transaction Fees - An account to track the transaction processing fees charged by Zoho Payments.
  • Account To Track Other Sales - An account to track sales transactions processed outside Zoho Books.
  • Tax Authority for Non-Taxable Transactions - The tax authority to track the tax exempt transactions or sales without invoices.

• Click Save.

• Once configured, these accounts will automatically track the transactions made through Zoho Payments. To update these accounts, click the Edit Settings dropdown and select Manage Feeds.

Sync Cards

Customer cards linked with Zoho Payments can be synced with Zoho Books and your other Zoho Finance apps.

To sync cards:

• Go to Settings and select Customer Payments from Online Payments.

• Click Sync Cards under Zoho Payments.

  

• Click Sync Now.

Your customer cards will be synced across all Zoho Finance apps.

Edit Zoho Payments Settings

If you want to update the account details, payment methods, and payout preferences, you can edit the settings.

To edit:

• Go to Settings and select Customer Payments from Online Payments.
• Click Edit Settings next to Zoho Payments. You will be redirected to Zoho Payments.
• Make the necessary changes.
• Click Save.

Zoho Payments’ settings will be updated.

Disable Zoho Payments

If you don’t want to collect payments from your customers through Zoho Payments, you can disable it after removing the associated cards or bank accounts.

To disable:

• Go to Settings and select Customer Payments from Online Payments.
• Click the Edit Settings drop-down and click Disable.
• Provide a reason for disabling Zoho Payments, then click Disable.

Zoho Payments will be disabled in Zoho Books.