Zoho TeamInbox is built for teams to communicate and collaborate better. Team members do not have to switch between applications to communicate with teammates. With shared inboxes, you can manage and communicate right from your inbox, bringing all related email threads and discussions that go along with them under one roof. But why limit it to just emails? Zoho TeamInbox's versatility extends beyond emails, providing the opportunity to explore and access multiple communication channels in one consolidated view for an even more comprehensive and seamless team collaboration experience.

Importance of multichannel communication

Be where your customers are. Brands with better customer engagement always win. This is because when businesses make themselves available through diverse channels, they convey a powerful message of assurance, forging even stronger connections with their customers. Multichannel communication helps businesses to engage with customers on their preferred platforms, leading to improved customer satisfaction and loyalty. Businesses can reach a wider audience and build stronger relationships with their customers through multichannel communication.

While email continues to play a vital role in customer engagement, IM channels bring an exciting dimension to the table. Alongside email, businesses now have access to an array of communication channels that facilitate real-time interaction and personalized support.

Like a master chef tailoring a meal to individual tastes, businesses use multiple communication channels to deliver personalized experiences. Embracing multi-channel communication improves efficiency and effectiveness in a dynamic business landscape where instant messaging (IM) channels play a vital role in meeting evolving customer expectations.
 

Telegram: Expanding business horizons

One such platform is Telegram, a popular instant messaging platform used by businesses across the world. Telegram has more than 700 million active users per month. It is often used as a channel for businesses to provide customer support, share updates, news, and promotional messages, or take orders from customers through one-to-one messaging or via Telegram Groups and Channels.

What is Telegram inbox

Zoho TeamInbox supports Telegram inbox, which allows you to create a Telegram shared inbox right next to your email inboxes so that every member of your team can access and respond to all the telegram chat messages and collaborate more effectively within Zoho TeamInbox. By centralizing Telegram messages in one place, you can improve productivity, organization, and more importantly  reduce the need for multiple applications to access the information you need.

Steps to configure Telegram with TeamInbox

1. Log in to Zoho TeamInbox.
2. Click the Plus icon from the left pane and select Inbox.
3. Select Team as the inbox type to create a shared inbox. 
4. Enter a name for your inbox and select the team you want to create it under. If necessary, provide a description about your inbox and click Next.
5. Select Telegram as the channel for your inbox.
6. Paste the Auth Token (Access Token) of your telegram bot in the Telegram Auth Token field.
7. Write an invite greeting message for your Inbox members if necessary and Click Create inbox.
8. Add members to your inbox by sending them invites, selecting from the existing list, or importing from Zoho groups. And click Save and next.
9. Enable settings as per your preferences. Or you can do it later in your Organization settings section. Click Save changes after setting up your inbox settings.

You have now created your Telegram inbox, it will be listed under the Team in the left pane, ready to receive and reply to messages from Zoho TeamInbox. Please click here to learn more about configuring Telegram Channel in Zoho TeamInbox.