Roundup of 2023: A feature-istic lead forward in surveying

As we step into a new year, the evolution of Zoho Survey continues to elevate the benchmark for intuitive and impactful survey solutions. During 2023, we brought forth an array of exciting features and enhancements to elevate data collection and analysis with Zoho Survey.

In this comprehensive year-end roundup, we're thrilled to showcase the innovative additions and upgrades that have established Zoho Survey as a powerhouse tool for gathering insights. From streamlining survey creation to powering in-depth data interpretation, Zoho Survey's latest features promise a more efficient and insightful surveying experience for users across various industries. Let's dive into the details.

Unique URLs for enhanced security and data accuracy

You can now create unique survey URLs with encrypted parameters tailored to individual participants. These customized URLs, incorporating specific details like first name, email, or voucher codes, reinforce security by preventing duplicate responses. By appending these parameters to the survey URL, respondents are restricted from submitting multiple entries, ensuring data accuracy and reliability.

Response notes for insights and collaboration

One of the standout features introduced this year is the ability to add notes to individual survey responses. This functionality allows for a deeper level of insight and collaboration among team members. Survey administrators can annotate responses with contextual information, insights gained from customer interactions, or thoughts on respondent behavior, streamlining team collaboration and approval processes.

Individual report customization for tailored data presentation

We now allow the creation of custom reports for individual respondent responses to enhance flexibility in data presentation. You can now curate reports displaying preferred metrics and questions in a personalized format. This level of customization offers a tailored view of survey data, catering to specific analysis requirements.

Integration with Zapier for efficient automation

Our integration with Zapier allows users to automate repetitive tasks involving Zoho Survey and other applications, without the need for coding. Triggering specific actions within Zoho Survey based on survey submissions saves time and boosts workflow efficiency.

Screen recording for efficient issue resolution

Our support section now offers a screen recording feature. This functionality allows users to record and edit sessions, replicating product-related issues for support or debugging purposes. The recorded sessions capture audio, server metrics, client-side metrics, console logs, network-related information, and application log links, providing a holistic view of the issue. Attaching these recorded sessions to support tickets enables support agents and developers to analyze issues efficiently and expedite solutions.

Document merge for enhanced survey outputs

The introduction of the document merge feature represents a paradigm shift in survey experiences. Users can now effortlessly create formatted documents like certificates, thank-you letters, and business proposals based on survey responses, with the ability to clone, preview, trash, and restore generated documents. Furthermore, the additional Share to Support option empowers users to seek assistance from the Survey support team to refine documents and ensure accuracy and professionalism. Whether shared through public links or managed privately, users can control document access with ease.

Streamlined recruitment with the Zoho Recruit integration

The integration between Zoho Survey and Zoho Recruit helps make the recruitment process significantly more efficient. Bid farewell to manual data entry and start transferring candidate details from Zoho Survey smoothly to Zoho Recruit's modules. This integration streamlines the hiring process, allowing recruiters to make smarter, data-driven decisions while saving time.

Fortified survey security with hash URLs

With security at the forefront, we have introduced yet another feature, Hash URLs, a solution designed to fortify survey URLs against tampering. Use this to create hashing algorithms at the portal level, ensuring access to survey URLs exclusively via hash parameters and their corresponding values. Supported hash algorithms like SHA-1, SHA-256, and SHA-512 bolster survey integrity by minimizing the risk of unauthorized access and manipulation.

Integration with Microsoft Teams for real-time collaboration

The Microsoft Teams integration enables instant notification of survey responses to enhance collaboration. Customized messages keep teams informed, fostering seamless communication and prompt action based on survey data.

Enhanced communication with sender email authentication

Zoho Survey facilitates efficient survey distribution and notification processes with sender email authentication. Verified sender email addresses elevate credibility and support seamless engagement with respondents.

Scheduled emails for precise distribution

Zoho Survey now offers enhanced flexibility in scheduling email distribution. Users can set multiple timings per day, custom intervals for daily, weekly, or monthly distributions, skip weekends, select multiple days in weekly frequency, and configure monthly frequency in various ways, enhancing control and adaptability.

Seamless report sharing with SAML

Zoho Survey simplifies access to shared reports with SAML-based single sign-on authentication. This feature enables users within an organization to access Survey with their corporate login credentials, eliminating the need for separate usernames and passwords.

Enhanced options for feedback analysis

We've improved the ability to conduct feedback analysis using customizable customer satisfaction (CSAT) metrics, enabling tailored scores in summary reports, specific statistics, individual responses, and trend reports. Furthermore, Zoho Survey now provides enhanced customization options for net promoter score (NPS) and average rating trends, offering deeper insights into customer satisfaction analysis.

Looking forward to new innovations in 2024

The growth of Zoho Survey in 2023 has been marked by innovation and user-centric enhancements. These features have not only elevated the survey-taking experience but also streamlined data analysis and issue resolution processes. As we head into the new year, the Zoho Survey team is poised to continue improving survey methodologies and data collection practices for businesses and individuals alike.