Building bridges: Vendors and manufacturers shaping the future of business
Krish Himmatramka, CEO and founder of Do Amore, shares his perspective on the ways vendors and manufacturers are working together toward a more sustainable future.
Crucial analytics for a successful after-sales strategy
Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.
Why AI-powered businesses need robust data hygiene strategies
In the era of AI, businesses that prioritize data hygiene are better positioned to manage risks and strengthen consumer relationships.
Why cybersecurity belongs at the center of corporate ESG strategies
Robust cybersecurity policies can keep ESG initiatives on track, while helping businesses build credibility with consumers, regulators, and investors.
Deploying self-service capabilities to energize CX and support
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
Change management and the role of the admin: Key takeaways from Zoholics
To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.
From ideas to impact: Cultivating a culture of innovation
Nirupa Mathew, deputy executive program officer at Smarter Balanced, shares strategies for supporting innovation in the workplace.
People-centric project management in the age of smart technology
To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.
High-impact trends in enterprise cloud computing
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
Using KPIs to develop results-driven project strategies
Elevate your project strategies by choosing the right KPIs, and create new opportunities through data-powered decision-making.
Expanding AI expertise in the workplace: an employee-centric approach
By aligning the organization's AI objectives with the goals of its employees, org leaders can design more relevant, digestible, and effective skill-building programs.
Leverage roles and permissions to take a CRM from usable to useful
CRM admins can greatly improve UX and efficiency by customizing roles and profiles to match their org chart and workflows.
Creating business systems that build and maintain trust
Trust is becoming a key focus area for its impact in shaping stakeholder experience, but creating a culture of trust requires realigning relationship expectations with stakeholders and shifting toward comprehensive, org-wide trust strategies.
Assessing and addressing the risks of Shadow IT
Through a strategic, communication-centric approach, business leaders can mitigate the risks of rampant Shadow IT usage within their organizations.
Revolutionizing help desk management with data-driven analytics
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
The relevance of low-code platforms to DX
Bringing non-technical creators into the process of digital transformation maximizes collaboration and IT resources across the organization.
Fortifying your digital fortress: Exploring application security
Anil Prasad, VP of Technology and Engineering at Cloudmed, shares his strategies for bolstering org-wide cybersecurity.
Marketing Automation: improving results by focusing on individual action
Every interaction with a marketing campaign gives marketers data that can help them iterate and improve.
Making decisions, not guesses: The road to data-driven decision-making
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
