Enterprise

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17
6 minutes

Strategy

Your sales team's year-end data hygiene checklist

Good year-end data hygiene practices can maximize the value of your CRM data and improve the efficiency of next year's sales and marketing activities.

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70
3 minutes

Leadership perspectives

Building bridges: Vendors and manufacturers shaping the future of business

Krish Himmatramka, CEO and founder of Do Amore, shares his perspective on the ways vendors and manufacturers are working together toward a more sustainable future.

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67
4 minutes

Strategy

Crucial analytics for a successful after-sales strategy

Comprehensive, cross-functional analytics can help companies foster long-term customer relationships, resulting in increased revenue and a more favorable brand reputation.

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119
4 minutes

Digital Trends

Why AI-powered businesses need robust data hygiene strategies

In the era of AI, businesses that prioritize data hygiene are better positioned to manage risks and strengthen consumer relationships.

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115
4 minutes

Executive strategy

Why cybersecurity belongs at the center of corporate ESG strategies

Robust cybersecurity policies can keep ESG initiatives on track, while helping businesses build credibility with consumers, regulators, and investors.

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128
5 minutes

Implementation trends

Deploying self-service capabilities to energize CX and support

Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.

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210
4 minutes

Executive strategy

Change management and the role of the admin: Key takeaways from Zoholics

To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.

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107
3 minutes

Leadership perspectives

From ideas to impact: Cultivating a culture of innovation

Nirupa Mathew, deputy executive program officer at Smarter Balanced, shares strategies for supporting innovation in the workplace.

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213
4 minutes

Strategy

People-centric project management in the age of smart technology

To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.

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262
3 minutes

Implementation trends

High-impact trends in enterprise cloud computing

Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.

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198
4 minutes

Perspectives

Using KPIs to develop results-driven project strategies

Elevate your project strategies by choosing the right KPIs, and create new opportunities through data-powered decision-making.

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188
5 minutes

Operational tactics

Expanding AI expertise in the workplace: an employee-centric approach

By aligning the organization's AI objectives with the goals of its employees, org leaders can design more relevant, digestible, and effective skill-building programs.

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226
6 minutes

Operational tactics

Leverage roles and permissions to take a CRM from usable to useful

CRM admins can greatly improve UX and efficiency by customizing roles and profiles to match their org chart and workflows.

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292
5 minutes

Executive strategy

Creating business systems that build and maintain trust

Trust is becoming a key focus area for its impact in shaping stakeholder experience, but creating a culture of trust requires realigning relationship expectations with stakeholders and shifting toward comprehensive, org-wide trust strategies.

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230
4 minutes

Executive strategy

Assessing and addressing the risks of Shadow IT

Through a strategic, communication-centric approach, business leaders can mitigate the risks of rampant Shadow IT usage within their organizations.

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236
6 minutes

Operational tactics

Revolutionizing help desk management with data-driven analytics

Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.

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