Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
Business software continues to evolve toward fast, scalable AI-powered cloud solutions, while consumers push brands further on metrics of corporate responsibility.
Transparent data can be especially vulnerable to corruption, misinterpretation, and inefficiency. A proactive, systematic approach to governance maintains the best balance of availability and integrity.
To balance the benefits of data centralization with business domains' unique needs, organizations need a fresh approach to sharing data products and solutions.
Record numbers of employees are using unapproved apps to get their work done, but the costs of this practice to organizations can far outweigh any efficiency gains.
When CRM implementations fail, it's often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in.