Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
To meet both the opportunities and challenges ushered in by generative AI, organizations will need data governance that is as adaptive as it is robust.
Waliur Rahman, CIO and Advisory Partner at Kyndryl, explains the technologies behind smart cities and why he is so passionate about how they can transform inhabitants' quality of life
Shivani Agarwal, Head of IT Infrastructure, Security, and Enterprise Services at McLane Company, shares her insights on business modernization and successful DX.
Through strategic investments in people-centric technology, CIOs can help reduce costs, drive revenue, and maintain a culture of innovation in times of economic uncertainty.
Business software continues to evolve toward fast, scalable AI-powered cloud solutions, while consumers push brands further on metrics of corporate responsibility.
By aligning the efforts of sales and marketing teams, businesses can increase lead conversions through an enhanced buyer experience—even as opportunities for customer interaction decline.
Enterprises require data strategies to maintain competitive growth and productivity, and the first step is an org-wide overhaul of how data products are managed.
Transparent data can be especially vulnerable to corruption, misinterpretation, and inefficiency. A proactive, systematic approach to governance maintains the best balance of availability and integrity.