Skip to product menu
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Payroll software with automated tax payments and filing.

Try now
New

Robotic process automation software to automate high-volume, rule-based tasks.

Try for free
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Privacy-friendly application analytics solution.

Try for free

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

Responses and Exceptions

All SDK methods return an instance of the APIResponse class.

After a successful API request, the getObject() method returns an instance of the ResponseWrapper (for GET) or the ActionWrapper (for POST, PUT, DELETE).

Whenever the API returns an error response,the getObject() returns an instance of APIException class.

ResponseWrapper (for GET requests) and ActionWrapper (for POST, PUT, DELETE requests) are the expected objects for Zoho CRM API's responses.

However, some specific operations have different expected objects, such as the following:

  • Operations involving records in Tags
    -RecordActionWrapper

  • Getting Record Count for a specific Tag operation
    -CountWrapper

  • Operations involving BaseCurrency
    -BaseCurrencyActionWrapper

  • Lead convert operation
    -ConvertActionWrapper

  • Retrieving Deleted records operation:
    -DeletedRecordsWrapper

  • Record image download operation
    -FileBodyWrapper

  • MassUpdate record operations
    -MassUpdateActionWrapper
    -MassUpdateResponseWrapper

For GET Requests

  • The getObject() returns an instance of one of the following classes, based on the return type.

    • For application/json responses

      • ResponseWrapper
      • CountWrapper
      • DeletedRecordsWrapper
      • FileBodyWrapper
      • MassUpdateResponseWrapper
      • APIException
    • For file download responses

      • FileBodyWrapper
      • APIException

For POST, PUT, DELETE Requests

  • The getObject() returns an instance of one of the following classes, based on the return type.

    • For application/json responses

      • ActionWrapper
      • RecordActionWrapper
      • BaseCurrencyActionWrapper
      • MassUpdateActionWrapper
      • ConvertActionWrapper
      • APIException

These wrapper classes may contain one or a list of instances of the following classes, depending on the response.

  • SuccessResponse Class, if the request is successful.
  • APIException Class, if the request is erroneous.

For example, when you insert two records, and one of them was inserted successfully while the other one failed, the ActionWrapper will contain one instance each of the SuccessResponse and APIException classes.

All other exceptions such as SDK anomalies and other unexpected behaviors are thrown under the SDKException class.

SDK Sample code



class Record {
    static async call() {
        /*
         * Create an instance of Logger Class that takes parameter
         * 1 -> Level of the log messages to be logged. Can be configured by typing Levels "." and choose any level from the list displayed.
        */
        let logger = Logger.getInstance(Levels.ALL);

        /*
         * Configure the environment
         * which is of the pattern Domain.Environment
         * Available Domains: US, EU, IN, CN, AU
         * Available Environments: PRODUCTION(), DEVELOPER(), SANDBOX()
        */
        let environment = DataCenter.US.PRODUCTION();

        /*
         * Create a Token instance
         * clientId -> OAuth client id.
         * scope -> OAuth client scope.
         * redirectURL -> OAuth Redirect URL.
         */
        let token = new OAuthBuilder()
            .clientId("clientId")
            .scope("scope")
            .redirectURL("redirectURL")
            .build();

        /*
          * autoRefreshFields
          * if true - all the modules' fields will be auto-refreshed in the background, every hour.
          * if false - the fields will not be auto-refreshed in the background. The user can manually delete the cache or refresh the fields using methods from ModuleFieldsHandler
          *
          * cacheStore
          * A boolean field that allows or disallows the storage of module field information in cache.
          * True - the SDK stores all the modules' field information in cache, and refreshes every hour, if autoRefreshFields is true.
          * False - the SDK temporarily stores the modules' field information in a Map.
          *
          * pickListValidation
          * A boolean field that validates user input for a pick list field and allows or disallows the addition of a new value to the list.
          * True - the SDK validates the input. If the value does not exist in the pick list, the SDK throws an error.
          * False - the SDK does not validate the input and makes the API request with the user’s input to the pick list
          *
          * timeout
          * representing the number of milliseconds a request can take before automatically being terminated.
        */
        let sdkConfig = new SDKConfigBuilder().autoRefreshFields(true).pickListValidation(false).cacheStore(true).build();

        /*
         * Call the static initialize method of Initializer class that takes the following arguments
         * environment -> Environment instance
         * SDKConfig -> SDKConfig instance
         * token -> Token instance
         * logger -> Logger instance
         */
        (await new InitializeBuilder())
            .environment(environment)
            .token(token)
            .SDKConfig(sdkConfig)
            .logger(logger)
            .initialize();

        await Record.getRecords();
    }

    static async getRecords() {
        //Get instance of RecordOperations Class
        let recordOperations = new ZCRM.Record.Operations();

        //Get instance of ParameterMap Class
        let paramInstance = new ParameterMap();

        /* Possible parameters for Get Records operation*/
        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.APPROVED, "both");
        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.CONVERTED, "both");

        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.SORT_BY, "Email");
        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.SORT_ORDER, "desc");
        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.PAGE, 1);
        await paramInstance.add(ZCRM.Record.Model.GetRecordsParam.PER_PAGE, 200);

        //Get instance of HeaderMap Class
        let headerInstance = new HeaderMap();

        /* Possible headers for Get Record operation*/
        await headerInstance.add(ZCRM.Record.Model.GetRecordsHeader.IF_MODIFIED_SINCE, new Date("2020-01-01T00:00:00+05:30"));

        //Call getRecords method that takes paramInstance, headerInstance and moduleAPIName as parameters
        let response = await recordOperations.getRecords("Leads");

        if (response != null) {
            //Get the status code from response
            console.log("Status Code: " + response.getStatusCode());

            if ([204, 304].includes(response.getStatusCode())) {
                console.log(response.getStatusCode() == 204 ? "No Content" : "Not Modified");

                return;
            }

            //Get the object from response
            let responseObject = response.getObject();
            if (responseObject != null) {
                //Check if expected ResponseWrapper instance is received
                if (responseObject instanceof ZCRM.Record.Model.ResponseWrapper) {
                    //Get the array of obtained Record instances
                    let records = responseObject.getData();
                    for (let index = 0; index < records.length; index++) {
                        let record = records[index];
                        //Get the ID of each Record
                        console.log("Record ID: " + record.getId());
                        //Get the createdBy User instance of each Record
                        let createdBy = record.getCreatedBy();
                        //Check if createdBy is not null
                        if (createdBy != null) {
                            //Get the ID of the createdBy User
                            console.log("Record Created By User-ID: " + createdBy.getId());
                            //Get the name of the createdBy User
                            console.log("Record Created By User-Name: " + createdBy.getName());
                            //Get the Email of the createdBy User
                            console.log("Record Created By User-Email: " + createdBy.getEmail());
                        }
                        //Get the CreatedTime of each Record
                        console.log("Record CreatedTime: " + record.getCreatedTime());
                        //Get the modifiedBy User instance of each Record
                        let modifiedBy = record.getModifiedBy();
                        //Check if modifiedBy is not null
                        if (modifiedBy != null) {
                            //Get the ID of the modifiedBy User
                            console.log("Record Modified By User-ID: " + modifiedBy.getId());
                            //Get the name of the modifiedBy User
                            console.log("Record Modified By User-Name: " + modifiedBy.getName());
                            //Get the Email of the modifiedBy User
                            console.log("Record Modified By User-Email: " + modifiedBy.getEmail());
                        }
                        //Get the ModifiedTime of each Record
                        console.log("Record ModifiedTime: " + record.getModifiedTime());
                        //Get the list of Tag instance each Record
                        let tags = record.getTag();
                        //Check if tags is not null
                        if (tags != null) {
                            tags.forEach(tag => {
                                //Get the Name of each Tag
                                console.log("Record Tag Name: " + tag.getName());
                                //Get the Id of each Tag
                                console.log("Record Tag ID: " + tag.getId());
                            });
                        }
                        let keyValues = record.getKeyValues();
                        let keyArray = Array.from(keyValues.keys());
                        for (let keyIndex = 0; keyIndex < keyArray.length; keyIndex++) {
                            const keyName = keyArray[keyIndex];
                            let value = keyValues.get(keyName);

                            console.log(keyName + " : " + value);
                        }
                    }
                }
            }
        }
    }
}