What is service automation?

Service automation is the process of simplifying and automating a service in order to reduce the transaction time significantly and enhance the user experience. These services can vary based on the type of business, and can either address end customers’ needs or improve day-to-day processes for internal teams.

What is service automation?
Operational efficiency

Benefits of service automation

There are many different ways an organization might benefit from service automation. Let’s take a look at how and why this concept is becoming more and more popular by the day.

  • Operational efficiency

    With workflow automation, users can complete tasks quickly and with minimal errors, improving the quality of the process. Operational efficiency

  • Workforce optimization

    Automation enables organizations to reduce the number of repetitive tasks carried out by employees. Workforce optimization

  • Cost impact

    The right automation tools help businesses realize multifold ROI, and enable them to spend budgets on new initiatives to accelerate growth. Cost impact

  • Customer satisfaction

    While most organizations focus extensively on attracting new customers, it's imperative to have quick and efficient transactions in order to satisfy and retain existing customers. Customer satisfaction

Enabling service automation with low-code

Low-code platforms enable organizations to quickly deploy apps that automate processes and offer optimal customer experience. A cloud service automation tool gives a competitive advantage by assisting companies with data-driven decisions based on earlier interactions with users and customers. This helps businesses optimize their service delivery.

Enabling service automation with low-code

A powerful service automation platform

Build custom service automation applications 10X faster with Zoho Creator's intuitive visual builder that can cater to all of your business needs:

Customer portals
Customer portals

Your customers can log in to a dedicated portal and safely access information shared to them, submit data, and most importantly, view or edit records.

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Visual workflow automation
Visual workflow automation

Get rid of manual processes, automate tasks associated to certain activities, and configure input-based alerts with minimal coding.

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AI builder
AI builder

Tap into your business data, gather insights from thousands of records with OCR, keyword extraction, object detection, and predict outcomes to make informed decisions.

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Why Zoho Creator?

Zoho Cretor

Integrate domain functionality with the right tools to enhance your digital experiences.

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Zoho Cretor

Increase productivity with Zoho Creator's powerful automation and intelligence, packed into a single platform.

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Zoho Cretor

Build business applications from scratch without having to write endless lines of code.

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Cesar Viteri

"Since using Zoho Creator, our rental fleet has grown from 180 machines at the beginning of 2015 to 1,600 at the end of 2019. We operated in just 3 airports in Spain, and now we have a presence in more than 30 airports in 5 European countries. We've scaled very efficiently."

Cesar Viteri

CIO, Air RailRead more
Dr. Kristy A. Prouse

"Zoho Creator speaks on many levels to the complexity of what we do. It's definitely an integrative platform that can access numerous different areas other than just the obvious needs of a medical practice."

Dr. Kristy A. Prouse

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Mehmet Ozkan

"The features and scope of OlivERP cannot be replicated with any commercial ERP available, without spending millions of USD. This was only possible with Zoho Creator. Thank you for creating Zoho Creator!"

Mehmet Ozkan

Founder, OzeliaRead more

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Frequently Asked Questions

When should a company do service automation?

Service automation integrates all domain and functionality tools into various automation layers to enhance the user experience. An organization should opt for service automation when there is a need to streamline processes, workflows, or tasks across business functions.

What are the advantages of service automation?

It's important for businesses consider service automation, as it offers a host of benefits such as:

  • Increased operational efficiency with automation
  • Optimization workforce utilization
  • Ensure compliance
  • Higher productivity
  • Improved cost savings

How automation will change the service industry?

According to Gartner, "91% of organizations are planning to deploy AI within the next three years. By 2030, a billion service tickets will be raised automatically by customer-owned bots." As a service user, you make all the arrangements to use that service through an app or portal (in other words, a self-service solution). For example, Uber offers a seamless travel experience by automating calling a driver and even making payments. There are many such examples in the hospitality and travel industry. When a service is automated, it reduces turnaround time, improves customer experience, and provides better savings.