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Driving change in automotive repair and salvage handling: iSalvage’s digital shift with Zoho Creator

"We've been using Zoho Creator for over 15 years, from when we ran a previous operation. Over this time, we've seen many changes, and the team at Zoho has been very supportive. We've grown together."

- David Punter Founder & CEO, iSalvage

Created by : iSalvage

Country : UK

Industry : Automotive

View FAQs

The company

Founded in 2022 and based in the UK, iSalvage specializes in technical inspections and the disposal of damaged vehicles. The company also provides technology solutions to help fleet and insurance companies streamline their claims processing.

The company was established to handle salvage disposal on a national scale, dealing with key stakeholders such as agents, customers, customers' customers, and internal teams. They built a resilient solution on Creator that offers real-time interaction with all parties, automating workflows, bid management, update emails and notifications, and task management.

The organization is led by David Punter, an expert in automotive repair and disposal with a career spanning senior roles in esteemed organizations like the Ford Motor Company, CCC International, and Audatex.

The challenge

Before integrating Zoho Creator into their workflow, iSalvage grappled with significant challenges. Manual processing was a prominent pain point, leading to human errors and the data loss prevalent in these methods. But transitioning from manual processes to Excel came with its own set of challenges, including limitations in scalability and increased potential for errors. Data security was also under threat, along with rising staffing costs incurred by managing customer communications. All of this called for a more streamlined and efficient solution.

Why Zoho Creator?

iSalvage chose Zoho Creator for its seamless integration with their websites and efficient task management capabilities. The platform's user-friendly interface enabled them to quickly scope and implement solutions, even learning wireframe design along the way.

Getting started with Zoho Creator was straightforward, allowing iSalvage to easily expand usage across their team and customers. Their confidence in the platform was reinforced by the excellent service and support provided.

"The ease of use is just perfect—our customers love our speed to interact with them and bring change through the service to drive change over legacy systems. It has allowed us to be very agile and build our proposition quickly and efficiently."

- David Punter,Founder & CEO, iSalvage

In contrast, other solutions lacked the flexibility needed for iSalvage's dynamic needs, making Zoho Creator the clear choice. Additionally, David's 15 years of experience with Zoho Creator made the decision a no-brainer for the organization.

It has even assisted them in expanding into different verticals in the automotive industry, allowing them to be agile, adaptive, and focused on delivering excellent customer outcomes.

The solution

iSalvage’s adoption of Zoho Creator marked a transformative shift in their operations, driven by the need for a comprehensive solution to streamline processes and enhance efficiency. Leveraging Zoho Creator's flexibility, iSalvage tailored a suite of applications to their specific needs, empowering their teams to deliver exceptional automotive solutions efficiently. Each application within iSalvage's solution played a crucial role in enhancing collaboration, driving efficiency gains, and streamlining operations, all made possible through Zoho Creator's intuitive interface and robust features.

"The ease of use with Zoho Creator is just perfect; our customers love our speed in interacting with them and effecting change through our service to drive transformation over legacy systems."

- David Punter,Founder & CEO, iSalvage

Applications built by iSalvage

Auto-VU

Auto-VU lets iSalvage's clients' customers upload images and videos to a portal, enabling their engineers to quickly assess the repairability of damaged vehicles. In some cases, the technical team creates work orders and reports to help expedite the repair process while minimizing downtime.

"Zoho Creator allows us to integrate into our websites using customer portals, controlling many tasks with many stakeholders. Just from discussing a problem with a customer, it has allowed us to scope and understand what a solution in Creator can do, and in a matter of weeks we had a working version."

- David Punter,Founder & CEO, iSalvage

Auto-Estimate

This application caters to iSalvage's repairer partners, offering a streamlined solution for image and video submissions via their portal. Through structured question-and-answer formats, it facilitates the delivery of technical outcomes and reports without the need for physical inspections, ensuring efficiency and accuracy in assessment.

Benefits and ROI

With a 200% increase in productivity, coupled with generating over £1.45m in revenue, they witnessed a significant boost in both revenue and profits. Moreover, implementing Zoho Creator has led to a substantial 70% reduction in costs.

Looking forward

There's a clear roadmap for iSalvage to expand their use of Zoho Creator as they continue to make inroads in the automotive salvage market, digital vehicle assessment, and vehicle replacement and handling.

Currently in a fundraising and growth stage, iSalvage attributes its success to the team having a solid business plan with a long-term vision and sustainable business partners like Zoho, with its well-established product.

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Frequently Asked Questions

What is Zoho Creator?

Zoho Creator is a low-code application development platform that allows users to create custom applications on their own, with minimal coding experience. The intuitive drag-and-drop interface empowers developers and business users to build web and mobile applications that satisfy all their unique requirements with ease.

Are applications built on Zoho Creator scalable?

Applications built on Zoho Creator are built to auto-scale—the back-end infrastructure seamlessly scales as business demand grows. Currently 22,000+ customers across 180+ countries are using over 6 million applications built using Zoho Creator, a testimony to the power of the platform.

Does Zoho Creator have a free plan?

Yes, Zoho Creator has a free plan. This plan comes with a limited feature set and only has one user, one application access, 250 MB storage, and 1,000 records. However, you have the option to upgrade to the paid plan whenever you wish.

What can I build on Zoho Creator?

Be it a task manager, a CRM, an ERP, or an application for almost any situation—you can build it on Zoho Creator. Just drag and drop elements on our visual builder and see your apps come alive instantly.

Can I build mobile apps on Zoho Creator?

Yes, the apps you build on the web run natively on PCs, tablets, and both iOS and Android mobile devices. You can also rebrand them and share it with your employees and customers instantly.

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