Trusted by Great Brands
- Icon
- Icon
- Icon
- Icon
- Icon
- Icon
- Icon
- Icon
- Icon
- Icon
Empower your team with key help desk metrics
Easily analyze all of your Zoho Desk data. Slice and dice your data the way you want. Make informed decisions and gain insights into your customer support activity. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction rating, and much more.




Empower your support team with key helpdesk insights
2 Million Users. 50 Million Visualizations. 1 Analytics Platform.
Collaborative analytics
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
SLA analysis
Quickly spot trends in deadline compliance across regions, products, agent groups and stay on top of your game.