Logs in Mail360

Logs in Mail360 offer a detailed record of various events, including API interactions, sync activities with email service providers, and data sent via webhooks. By reviewing these logs, users can understand the operations performed within Mail360 accounts and troubleshoot potential issues.

Table of Contents

Accessing Logs

  1. Log in to your Mail360 account.
  2. On the left pane, click on the Logs section. Logs will be available.

Available Logs

The following logs are available:

API Logs

API logs record all the events and activities related to API calls. An entry is made in the logs, every time an API call is made in the Mail360 application.

The details that you can view in this section are:

  • Timestamp - The timestamp and date when the API call was made.
  • Endpoint - Endpoint to which the call has been made.
  • Account key - The account key of the account for which the log is created.
  • Method - Type of method used to call the API.
  • Status - Status code of the API call made.
  • Parameters - Parameters that have been included in the request body.
  • Error - The details of the error, if any. 

You can expand and view the parameters included in the request body by clicking on the expand options within the parameter section.

Applying Filters :

You can apply one or more of the following filters to narrow down the list. The Filter option allows you to filter the data based on the following :

  • Duration: You can filter the list based on the time range over which you want to fetch the data.
  • Event: You can also filter the list based on the event that has occurred, by selecting the specific event from the drop-down menu.
  • Endpoint: You can filter the list based on the endpoints which the API has called. 
  • Method: You can filter the list based on the method which the API used.
  • Status: You can filter the list based on the status code of the API calls made.
  • Account key: You can filter the list based on the account key.

Sync logs

Sync logs record the synchronization activities between the Mail360 application and different email service providers. These logs capture the synchronization actions performed to download and synchronize data from external email service providers. Whenever a modification occurs in the external service provider's inbox, it is recorded in sync logs.

The details that you can view in this section are:

  • Timestamp - The timestamp and date when the data has been synchronized.
  • Event - The action which has occurred in your account.
  • Description - The description of the event.
  • Account key - The account key of the account for which the log is created.
  • Folder ID - The folder ID where the event has occurred.
  • Message ID - The associated Message ID.
Applying Filters :

You can apply one or more of the following filters to narrow down the list. The Filter option allows you to filter the data based on the following :

  • Duration: You can filter the list based on the time range over which you want to fetch the data. 
  • Event: You can also filter the list based on the event that has occurred, by selecting the specific event from the drop-down menu. 
  • Folder ID: You can filter the list based on the folder ID where the event has occurred.
  • Account key: You can filter the list based on the account key.

Syncback Logs

Syncback logs are records that document the synchronization activities between the Mail360 application and different email service providers. These logs capture the synchronization actions performed to push data from Mail360 to external email service providers. Whenever a modification occurs in your Mail360 inbox, such as creating a new folder or opening an email, it is recorded in the syncbacks logs.

The details that you can view in this section are:

  • Timestamp - The timestamp and date when the data has been synchronized back.
  • Event - The action which has occurred in the account.
  • Description - The description of the event.
  • Account key - The account key of the account for which the log is created.
  • Folder ID - The folder ID where the event has occurred.
  • Message ID - The associated Message ID.
Applying Filters :

You can apply one or more of the following filters to narrow down the list. The Filter option allows you to filter the data based on the following  :

  • Duration: You can filter the list based on the time range over which you want to fetch the data. 
  • Event: You can also filter the list based on the event that has occurred, by selecting the specific event from the drop-down menu.
  • Folder ID: You can filter the list based on the folder ID where the event has occurred.
  • Account key: You can filter the list based on the account key.

Webhook Logs

Similar to your API logs, the Webhooks logs section has recorded information about the events and sent through Webhooks.

The details you can view in this sub-section are :

  • Timestamp - The timestamp and date when the webhook was triggered.
  • URL - The Webhook URL. 
  • Account key - The account key of the account for which the log is created.
  • Status - Status code of the webhook triggered.
  • Action - The action that triggered the webhook. 
  • Parameters - Parameters that have been included in the request body.

You can expand and view the parameters included in the request body by clicking on the expand options within the parameter section.

Applying Filter :

You can apply one or more of the following filters to narrow down the list. The Filter option allows you to filter the data based on the following :

  • Duration: You can filter the list based on the time range over which you want to fetch the data.
  • Event: You can also filter the list based on the event that has occurred, by selecting the specific event from the drop-down menu.
  • Webhook URL: You can filter the list based on the webhook URL.
  • Account key: You can filter the list based on the account key.