Why is Zoho Desk the best choice?
As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claims they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Quick ticket view
- Dedicated mobile app for managers
- Customize tabs
- Custom functions in workflows
- Billing preferences
- Knowledge base $ $
- Anomaly notifications
- Reply assistant $ $
- Work modes
- Agent dashboard $ $
- Data backup 2 backups/month $ $
There's just one thing that we DON'T have: Unreasonable prices
Number of users :
Save at least 59% with Zoho Desk.
Felipe Quiceno Manager"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
Alexander Buhler Manager"Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."
Swaroop Naik Senior Manager" As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."
- Felipe Quiceno Manager
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
- Alexander Buhler Manager
"Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."
- Swaroop Naik Senior Manager
" As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."
What makes Zoho Desk the absolute best?
The ultimate purpose of using a help desk is to make your life easier, help your business perform better, and let you offer more to your customers. In customer support, time and effort need to be optimized to perfection so you can achieve these goals. That’s where Zoho Desk’s best-in-class features come in.
Work modes to set your priorities straight
What if your tickets organized themselves strategically? You could just click, reply, solve, and move on to the next ticket. That’s what Work Modes help you do. They organize your tickets into queues based on urgency, status, and context. We’ll sort your tickets while you solve customer issues.
Team collaboration with zero complication
When different teams come together to work, communication can get complicated. With the Team Feed, that’s no longer a problem. You don’t have to wait for physical meetings. Now you can tag, chat, share, and get things moving with your team, no matter where you are.
The HQ: A quick peek into the ticket queue
View, analyze, and act. With the HQ and other dashboards, you’ll always have a bird’s eye view of how your agents are performing, how satisfied your customers are, and much more. All the data you need to make important decisions.
Zwitch with ease
We provide everything you need to make your switch easy.
What can you import to Zoho Desk?
Support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks can all be imported. We make it easy to start helping your customers right away. Migrating support data can be time-consuming if there are thousands of tickets, but it’s easier if you prepare before you start.
- 01
Categorize your data
Categorize the data you’ll need to pull out of the existing software to migrate, such as ticket data, contacts, organizations, or account details.
- 02
Choose the data for migration
Once you’ve chosen the data you want to migrate, you’re ready to begin the actual process of migrating the selected data.
- 03
Choose how to migrate your data
You can choose between manually entering data, API, third-party tools, or a data migration service.
Fall effortlessly into the best customer support your business has ever seen. Let us know how we can help
With Zoho desk’s migration assistance, your journey to better software will be effortless
Our webinars are sure to help you learn the ropes and get you up to speed
Documented help for every situation to make your transition smooth