AI
that
understands customer service
Zoho Desk's AI, Zia, is built with ease of use, capability, and security in mind — empowering you to deliver high-quality support every single time.
Always at your
customer's service
Answer Bot helps customers instantly by fetching the relevant articles from your knowledge base. Get the best of AI and human assistance by enabling it with live chat support in ASAP.
Learn moreThe duo that never
fails to deliver
Zia makes your agents' lives simpler by helping them right when they need it.
Get response suggestions
Access similar tickets
Zia auto tags incoming requests, which allows agents to access tickets with the same tag and provide accurate support.
Track customer sentiment
Take Zia to the next level
with generative AI
Integrate Zia with ChatGPT to summarize tickets, analyze ticket tone, and provide reply assistance to agents and customers. Choose to draw information exclusively from your knowledge base or use open-domain sources based on your business needs.
Learn more![](http://www.zohowebstatic.com/sites/zweb/images/desk/zd-zia-hub-generative-ai-1x.png)
Strengthen connections
with your customers
Zia makes it easier to manage support operations with its powerful automation and insights.
Accelerate ticket assignment
Zia auto-updates ticket fields, which sets the automation workflows in action and streamlines support operations for higher efficiency.
Learn moreMonitor unusual ticket activity
Track AI support insights
Here's what our customers
say about Zia
Value-centric
Zia is specifically designed to improve customer support. It's built into Zoho Desk, so you get AI capabilities at no additional cost.
Safe and secure
In our commitment to privacy and security we never use our customers data to train our AI model and are compliant with GDPR, HIPAA, and CCPA.
Convenient
Zia's intuitive UI and simple configuration process make it easy for your teams to implement and start using it in no time.