Join over 40000 customers
- NHS
- daimler
- cummins
- Godrej
- rio tinto
- essilor
- rogers
- lyca mobile
- mcafee
- stella telecom
- tugo
- jaguar
- rutgers
Instant responses for instant happiness
- Engage visitors on your website
- Canned Responses
- Automate for better experience
- Provide 24/7 support
- Multi-channel customer support
- Feedbacks within chat
- In-app Self- Service Portals
Automatic ticket assignment
Embed a chat widget to answer questions and support visitors while they're browsing your site. Create a better customer experience and drive more sales by supporting visitors in real time.
Canned Responses
Cut right to the chase, and let Zoho Desk take care of the standard answers, with Canned Responses. These help agents get to the core of the issue without spending time typing out routine pleasantries.
Automate for better experience
Despite your best efforts, it's possible that the right agent isn't available at the right time. For times like these, you can set a wait time for chats, after which they get converted to tickets. This way, your team doesn't miss any customer chats.
Provide 24/7 support
Offer customer service at any time. Use bot for support, Zoho desk reply assistant intelligently understands the context of a conversation and fetches you complete replies, drafted with relevant information from your knowledge base.
Multi-channel customer support
Gather all communication channels in one place. Don’t waste time looking for information across multiple tools. Manage all the live chat from a single dashboard giving your customers an omni-channel customer service experience.
Feedbacks within chat
When interacting with customers, it's imperative to know if they found your responses helpful or not. Your agents can now get customer feedback easily, with customer happiness ratings right there in the chat window.
In-app Self- Service Portals
Don't make your customers leave your website or app in search of a solution. Instead, you can bring the help center to your app with ASAP, the in-app Help Center. This helps customers browse your KB, access communities, chat with a chat bot, and submit a ticket—all at the tips of their fingers.
Felipe Quiceno Manager"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
- Felipe Quiceno Manager
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
Don’t mean to brag but
Mobile-first capabilities
- Ticketing app
- Radar for managers
Ticketing app
You can provide seamless issue tracking without being tied to the desk with Zoho Desk's contemporary mobile help desk apps. Agents can view, reply, collaborate with other teams, and reassign tickets from the Zoho Desk mobile app.
Radar for managers
For managers, the Radar app gives agents and managers a comprehensive view of critical metrics such as ticket resolution time, customer happiness, live traffic, and individual agent stats, on the go. This helps catch exceptions and anomalies well in time.
Why is Zoho Desk the best choice?
As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claim they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Real-time notification center
- Team Ticket feed
- Two-way integration with Zoho CRM
- Team Chat
- AI-powered voice assistant
- Custom Reports
- Custom Dashboards
- Dedicated Mobile App for Managers
- Advanced process automation
There's just one thing that we DON'T have: Unreasonable prices
Number of users :
Save at least 49% with Zoho Desk.