Trusted by top brands
- NHS
- daimler
- cummins
- Godrej
- rio tinto
- essilor
- rogers
- lyca mobile
- mcafee
- stella telecom
- tugo
- jaguar
- rutgers
Recognized by leading industry experts and trusted peer review sites
What can you do with Zoho Desk from day one?
Here's how the best customer service software can help you from the get-go.
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Boost productivity
Set assignment rules to assign tickets as they come in, so your agents can jump into problem-solving in seconds.
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Automate routine tasks
Use macros, workflows, and SLAs to carry out tasks and notify stakeholders on time.
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Improve self-service
Set up a multilingual help center and power it up with a knowledge base full of help articles & FAQs, with an extended customer community & forums.
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Gather real-time insights
Use default reports or build your own with custom metrics to monitor and take action. Get live traffic updates from Zoho Desk's HQ and dashboards.
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Trace customer happiness
Measure customer satisfaction after every interaction to turn an unhappy customer to a happy one, and reward your agents' performance.
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Get mobile ready
Use Zoho Desk mobile app for ticketing and the Radar app for timely updates on delivering high-quality support on time.
What makes Zoho Desk truly unique?
Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.
Offer support for every brand
Create a department for every product/service you offer and have them operate as an individual help desk. Have dedicated agents, SLAs, even customized help centers for each department to deliver a cohesive brand experience to customers.
Foster remote collaboration
Unlock features that stand apart
Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.
AI for smarter service and happier customers
Capture customer requests from all channels such as email, instant messages, social media, phone, live chat, and web forms into a single platform and respond to them from a unified interface. To further improve response times, Zoho Desk's AI, Zia, is available 24/7 to both you and your customers. Zia can summarize queries, gauge customer sentiment, and craft the perfect response. And when you're away, Zia assists your customers by promptly and accurately addressing their queries.
Integrates with apps you use daily
Seamlessly integrate with over 300 third-party and native Zoho apps, or leverage Zoho Desk
functionalities in your custom apps using Zoho Desk APIs.
Small, Growing, or Enterprise, Zoho Desk has the right plan for every business
There's just one thing that Zoho Desk does not have: Unreasonable prices
Number of users :
Save at least 33% with Zoho Desk.