What do businesses with high customer engagement do differently?
Customer engagement is all about building brand loyalty and increasing customer retention rate. Helpdesk software is a go-to tool for businesses that prioritize customer happiness and deliver a great CX.
How can Zoho Desk help you engage with customers better?
Zoho Desk helps you be there for customers via email, phone, live chat, social media, webforms, and more. It comes with features to automate repetitive tasks and provides you with an intuitive interface to frame personalized responses. You get all the latest advancements in the industry ranging from a multi-brand help center to smart AI in pocket-friendly editions.
Join over 40000 customers
- NHS
- daimler
- cummins
- Godrej
- rio tinto
- essilor
- rogers
- lyca mobile
- mcafee
- stella telecom
- tugo
- jaguar
- rutgers
Here are some of the features that help you prioritize customer engagement effortlessly.
- Automatic ticket assignment
- Ticket Collaboration
- Single interface communication
- Convert interactions into tickets
- Daily dashboard
- Reports and insights
- Knowledge Base
- Communities and Forums
- In-app service portals
Automatic ticket assignment
Direct assignment and Round Robin automations help managers reduce the amount of manual work they put in so they can concentrate on more important tasks. This way customers get engaged with agents immediately.
Ticket Collaboration
Your customer service reps can tag people from multiple teams, letting people from those teams comment and reply to tickets whenever they need to step in.
Single interface communication
View and reply to all customer requests, from multi channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together so the customer engagements made easy to manage.
Convert interactions into tickets
Log and monitor phone conversations, convert them to new tickets, or attach them to existing ones. Convert social media interactions and live chat engagements into tickets, all at the click of a button.
Daily dashboard
Access customer engagement ticket traffic data, customer happiness levels, unassigned tickets, and agent ticket load from one dashboard, the HQ. Managers can also reply to or reassign tickets based on their analysis from within the HQ.
Reports and insights
Monitor your team's performance on customer engagements, customize and schedule reports. You can create custom dashboards with just the data that your business requires.
Knowledge Base
By creating a Knowledge Base with help articles and FAQs, your customers can find answers without waiting for agents. This reduces the ticket load for your reps, leaving them more time for the complex issues that really need their attention.
Communities and Forums
Customers can start and participate in discussions, suggest ideas, and resolve issues amongst themselves. You can also use this platform to post product announcements to your customers.
In-app service portals
Bring your Help Center directly to your website and strengthen self-service. Chat with Zia, an AI-powered conversation assistant.Customers can chat with Zia right from your mobile app or website. Zia processes their questions and suggests appropriate solutions from your Knowledge Base.
Felipe Quiceno Manager"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
- Felipe Quiceno Manager
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
Don’t mean to brag but
Mobile-first capabilities
- Ticketing app
- Radar for managers
Ticketing app
You can provide seamless issue tracking without being tied to the desk with Zoho Desk's contemporary mobile help desk apps. Agents can view, reply, collaborate with other teams, and reassign tickets from the Zoho Desk mobile app.
Radar for managers
For managers, the Radar app gives agents and managers a comprehensive view of critical metrics such as ticket resolution time, customer happiness, live traffic, and individual agent stats, on the go. This helps catch exceptions and anomalies well in time.
Why is Zoho Desk the best choice?
As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claims they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Features Zoho Desk Zendesk Service Cloud Freshdesk
- Real-time notification center
- Team Ticket feed
- Two-way integration with Zoho CRM
- Team Chat
- AI-powered voice assistant
- Custom Reports
- Custom Dashboards
- Dedicated Mobile App for Managers
- Advanced process automation
There's just one thing that we DON'T have: Unreasonable prices
Number of users :
Save at least 49% with Zoho Desk.