Good ol' email.
The quintessential channel for customer service just got better with a few convenient tweaks. All your customer emails get pulled into a convenient interface where you can easily respond to them. This is the best way to handle customer service emails even when you use several email IDs.
An entire call center, right within your browser.
Tring tring! We've taken traditional customer service telephony and re-imagined it for the cloud. It comes with IVR, call forwarding, voice messages, missed call notifications, and more. That's all the advantages of a telephony system, but none of the pains.
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Instant messaging. Instant happiness.
Just about everyone uses instant messaging today, even that talkative aunt we all have. It is, by far, the quickest and most convenient way to communicate. Chat with customers and understand their concerns better. Give them timely, personalized help. Deliver happiness instantly.
DIY meets customer service.
Sometimes, when a question has only one, straightforward answer, customers want to quickly find it themselves. Enter customer self-service portals. Answer the most frequently asked questions, and even organize them into categories. Customers love the thrill of solving their problems themselves. If they can't, well, you're only a shout away!
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All for One and One for All.
A community always stands strong and takes good care of its members. With a handy set of features to organize, moderate and nurture a community, you just have to focus on building a great user group, and watch them help one another.
Ride the social wave.
A lot has changed with the advent of social media, and customer service is no exception. Clients now expect more proactive help from businesses. Zoho Desk is made for this evolving model of customer service. It automatically pulls in all your timeline posts, messages, and @mentions, so you don't have to shuffle between multiple tabs. You can even set up alerts to get notified before a Tweet-storm comes your way.
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A tested 'form'ula
Age-old wisdom suggests that, sometimes, it's better to stick to the basics. Web forms are easy to create, customize, and deploy. And they work just as well as any other channel within Zoho Desk.
It's all in the details.
A lot of little things have to come together to make multi-channel ticket management work well for your business. Though little, each part is significant in building a customer service desk from ground zero. Keeping the essentials in check, all you need to do is focus on delivering great customer service.
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