Zoho Desk: Software for users of all abilities
We live in a world that's predominantly designed for individuals who can walk, talk, see, hear, and learn with ease. We also live in a world where 1.3 billion people are affected by disabilities, and one in three of them are active in the workforce. But is the world of work designed for them?
![Zoho Desk: Software for all users banner screen](http://www.zohowebstatic.com/sites/zweb/images/desk/desk-accebility-banner-image-1x.png)
![Zoho Desk: Software for all users banner screen](http://www.zohowebstatic.com/sites/zweb/images/desk/accebility-mobile-banner-image-1x.png)
A disability is a unique capability
Many people with disabilities possess extraordinary skills, though their potential may be limited by the tools they're provided. Studies show that employees with disabilities are highly productive and may have superior creative and problem-solving skills. This means prioritizing accessibility is more than just a legal requirement, or the right thing to do. Designing an inclusive company culture can help you unlock every employee's potential.
How does building for accessibility help everyone?
Think about predictive text on your smartphone, closed captioning, text-to-speech, fidget spinners, electronic toothbrushes, and even bendy straws. These tools were originally made for people with disabilities–though the majority of the population has probably used them at least once (if not far more frequently) to make life easier.
![How does building for accessibility screen](http://www.zohowebstatic.com/sites/zweb/images/desk/accessibility-help-everyone-1x.png)
Redesigning the world for all
How do you, then, create an inclusive work culture where great minds are inspired to perform their best? Through inclusive technology. Regardless of your industry type or business size, accessible tech tools can help build meaningful relationships with every employee and allow them and your business to thrive.
Businesses play a powerful role in bridging the disability divide
Service is about compassion, selflessness, and inclusion. Service does not exclude anyone, so why should those who provide service be excluded? Every day, our customer service reps interact with their customer service software tools, so it's our responsibility as a business to make their 8 hours of software interaction as comfortable and seamless as possible.
Accessibility in
Zoho Desk
Recently, we started focusing on accessibility as a product principle. This helps us infuse accessible tech into every stage of the product lifecycle. With our constant efforts, we aspire to bring all customer service reps the best working experience possible.
Learn moreZoho Desk is WCAG (Web Content Accessibility Guidelines) 2.1-AA compliant
Our accessibility journey so far:
![Our accessibility journey screen](http://www.zohowebstatic.com/sites/zweb/images/desk/accessibility-journey1x.jpg)
A11Y team
Our dedicated accessibility team is always eager to learn, discuss, educate, implement, and evaluate web accessibility.
Periodic audit
Routine evaluations by experts in digital accessibility help us identify areas for improvement.
User feedback
Frequent testing by our users with disabilities leads to accurate, profound, and authentic feedback, which helps us create a genuinely accessible product.
Accessibility controls
New accessibility controls within Zoho Desk simplify interactivity for people with visual, physical and motor, and learning needs.
Learn more